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December 2023 by Reynól V.
I was charged 19.95 for a tire rotation I did not request. Will not be returning to this place. Employees stand around behind the counter while they make you wait 2 hours for an oil change.
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November 2023 by Tiffany Flowers
I was very worried about changing my dealership after moving to Spring. I’ve always ordered my trucks at one particular dealership and trusted in their service department.I went to Planet Ford quick lane for some past due service and Chance took care of me very well. I had also been looking for some Nitto tires and he had the size I needed in stock, put them on for me quickly and took care of all my questions/needs.Hopefully the main service department is as nice and helpful as Chance was. If so, I’ll be ordering my new Tremor here at Planet Ford.
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November 2023 by Rhonda Belton
Each time I have have been here it has been a great experience. All questions understand and answered, never feel pressured to do or purchase anything and super nice and friendly. I will always recommend this place.
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October 2023 by Jason Hughes
Always great experience....the wait is a bit long for me because I have a fleet vehicle otherwise the service and the guys there are great.
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September 2023 by Janice Moreno
Today we had an issue with a misunderstanding and the manager on duty was Anthony. Anthony was the most polite and understanding gentleman. He not only was sympathetic but explained exactly what was going on. We appreciate him working with us and being so accommodating. Thank you Anthony. For any and all future issues we will continue business with this location.
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September 2023 by J Martinez
Will not do oil changes after 5-5:30. Didn’t even give a definite time. First time I ever had this issue here. Likely not coming back.
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September 2023 by Simon Kane
Quoted price for spark plugs replacement differed substantially based on who quoted the price at the Quick lane. Disappointing and time wasted.
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August 2023 by Carmen Charqueno
Been coming here since I purchased my truck. I went today for oil change and maintenance check and asked Jeremy to check my brakes because my truck shakes when I brake. After 2 hours, he brings me my keys and paperwork and says everything is good, brakes are good and points me out to the exit door. Completely dismissed my concern as to why my truck shakes. It’s the second time he’s helped me and has been very inattentive and dismissive. Everyone else has always been so helpful and super nice….but not him! I had to leave worried why my truck shakes because he offered no possible explanation nor solution. I left feeling very disappointed with today’s experience.Services: Air & cabin filter replacement
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August 2023 by Brett Passmore
So far my experience with the Quick Lane has been a very positive one. I know that Planet Ford and its sister company in Humble get very bad raps. Deservedly so, the dealerships are quite nasty. But at this Quick Lane I've been treated well and fairly. I believe they taken care of my super duty performing the required maintenance that I've asked of them. So I'm going to give them five stars here until they've proven themselves unworthy.
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August 2023 by Patrick Holloway
Nothing quick about quick lane. Was told 1hr to 1.5hr at the most. 1.5 is all the time I had to spare so I waited 1.25 hrs and was told it would be another 40 min. Needless to say I had to leave with no service provided. This is the 2nd bad review I have left. Now I wish I would not have bought the service plan from planet ford.Service: Oil change
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August 2023 by Cristobal Gonzales
Always go above and beyond to help me out, had things I thought was needed they went ahead and told me it was good until next oil change, felt the honesty they had other places would’ve just charged me and did the job for the money
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August 2023 by Ernesto S.
If I was you I'll stay away from this place. Any dealership not just this one. Do not get your car touch my this place or any other dealership. Horrible service. These guys have been there for years they all look depressed every time I go in there. They don't care they r just there to clock in and clock out employees is wat they are nothing more. This is why they r behind a counter and not out enjoying life. No brain at all. Ford is happy to have employees like them there that don't leave or do anything with there life's. Wait till your day is off and wait for a paycheck lol wat a life. Losers . I don't recommend anyone to come here please stay way they can't even get a alignment right lmao. You gotta know exactly wat your car has before you go in here have pictures videos and make sure u got a lawyer on stand by. Always take videos on the problem ur car is having go get a quote from some other mechanic make sure ford doesn't break or change any parts always mark your parts. They always like to say oh we found something else when u when in for one thing only. Good luck friends
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July 2023 by Mary Snyder
Very professional and explained everything a 90,000 mile maintenance would need on a 2016 Ford Fusion. The wait was longer than I thought it would be but I am very happy and satisfied of the work performed
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June 2023 by Jesus Tang
Best dealership out here period. My good friend David Mena always delivers. If you are looking for New or used vehicles this is definitely the place with the most transparent process I have been thru. It’s all love to Planet Ford and it’s customer service.
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June 2023 by Trey Brocken
I find myself sitting on the bench outside 3.5 hours after I arrived for a simple oil change and break job. My vehicle still is not ready. I have changed the oil and breaks on many vehicles in my life and in my driveway while doing so. I don't have the lifts and fancy tools that they have, but I could and have completed the same job is less than 1.5 hours.I honestly don't know why they call it quick lube. I also don't know why they don't have multiple people working on each vehicle. I see 5 mechanics or so called mechanics just standing around.Thus is Biggest joke ever. Why is it that you can go to jiffy lube and be in and out in 20 minutes??Quick lube, you really need to work on this.Services: Brake service & repair
