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June 2023 by Olivia Rogers
I like to order online for in store pickup for the convenience of being able to run in, grab it, and go. However, this was not my experience at this Sally Beauty. I ran in expecting to quickly grab my bag but ended up having to wait 10 minutes for the cashier to close my order out. She seemed new which I’m understanding when there is training being done but there was no one in that store training that poor girl and so she didn’t know how to close my order out. Because of this, I had to wait for her coworker to arrive to show her how. The cashier texted her coworker and then her boss and still nothing. I asked her to call them because it’s faster and she just continued to look at her texts. Finally, the cashier says her coworker is in the parking lot walking up and that she was on break. There needs to be better training before leaving someone new alone to run the store. Will not be returning to this location. It is.
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May 2023 by Taylor Peeples
Alyssa was very helpful and knew what she was talking about! I love when employees actually help out!! :)
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February 2023 by Ashley Travis
If you're going to temporarily close your store announce it in your Google page dummies
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January 2023 by Andrea M.
Horrible establishment I had came at 6:55pm to grab something real quick and they had already closed even though they closed at 7:00pm. Then i went ahead and came back at 5:30pm on Monday, there was a note saying "be back in 5min, restroom break" its now 6:00pm I stayed waiting hoping they'd come back to open the door. Get more staff, yall cant run an establishment if you have to close your doors when you need to go to the restroom.
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June 2022 by Saatchirad R.
I am surprised at these bad reviews. there are two Sally stores near The Woodlands, and this is the one I choose to go to. they have always had what I needed in stock and the employees have always been able to answer my questions. I am very happy with this location and will continue to shop here.
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December 2021 by Zoe Reed
I went in wanting to lighten my hair . I asked the lady what she recommended, I told her I wanted something that DID NOT have bleach or super harsh chemicals. She picked out ion & 30 developer . I told my friend about it & she said I am only supposed to use 10 DEVELOPER . I got home & put the stuff in my hair for 45 AS SHE RECOMMENDED!! & I now have chemical burns all over my head & my hair is completely destroyed and damaged, my hair also barely lightened and you can’t even tell the difference. These girls that work here have NO FRIKIN clue what they are doing !!! I am so unbelievably upset as I spent almost $30 !! Never going back to Sally’s again .
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October 2021 by Karina Rincón
I went yesterday, around 4:15 p.m. and ended leaving without buying nothing. The girl at register was everything but nice to us. She barely answered my questions, was peevish but just to us. A white lady came in and she was helpful and nice, maybe because we are latinas. This was my Sally store but not anymore.
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September 2021 by saundra bass
Very bad experience will never go back
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August 2021 by Gaby
The woman on the floor was very helpful when helping me make my selections and she was very nice. Unfortunately I didn't get the results I was looking for out of the products that I bought so I went 2 days later with my products and receipt to return them because of the return policy states "love it or return it guaranteed" and a woman who claimed to be the manager would not let me return them, not even for store credit. She went against store policy and started to get rude when I asked her to show me the policy and why I couldn't return my used products.
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August 2021 by Katia Majano
I’m a good client and I never complain, but today the lady at the register needs a good customer service.She was rude answering my question, didn’t smile once and was totally unhelpful.
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July 2021 by Kass
They close way too early! How are working people supposed to get the products we need when they close before I can even get to the store after work?There have also been multiple instances where I show up 10 minutes before close (already knowing what I need and where exactly it is in the store) and the doors will already be locked and the employees would refuse to make eye contact through the glass. They’re always so rude. I go to this location because it’s closer- but I’m going to make an effort to go elsewhere.
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July 2021 by J Grigereit
Have to revise this review. Store hours on Sunday were posted on the door (twice actually) as opening at 11am. It was Noon, they were closed. Just shop at Sally's online and skip the store. Inconsistent hours waste your time.
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July 2021 by Beau Butts
Closed early on a Sunday……why post hours if your going to close whenever you want.
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April 2021 by Raquel Rodriguez
I've had my share of bad experiences at Sally Beauty stores all over the Houston area, but I'm glad to say my experience at this one was wonderful! I was greeted upon entering the store and one of the ladies was very courteous and helpful in finding all the hair coloring accessories I was looking for. Checkout was fast and efficient. Will definitely be back.
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February 2021 by Gaby Cordsen
The woman on the floor was very helpful when helping me make my selections and she was very nice. Unfortunately I didn't get the results I was looking for out of the products that I bought so I went 2 days later with my products and receipt to return them because of the return policy states "love it or return it guaranteed" and a woman who claimed to be the manager would not let me return them, not even for store credit. She went against store policy and started to get rude when I asked her to show me the policy and why I couldn't return my used products.
