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September 2024 by Monica Tong
Caliber customer service is phenomenal. The take accountability to full review your car needs and will service any failings
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September 2024 by Kelly Gore
I couldn’t make it over to Caliber until right after 5, I was working yesterday. The night before my daughter was driving behind me and noticed that one of my back lights went out and then a bit later the second light also went out. From a safety perspective I knew it would be a good thing to check it out quickly. Not only did they help me out with not a lot of time to spare but they also did my state inspection too all right before 6 when they close. They are a very profession awesome crew, good people! They fixed my daughters car the month before with an extended warranty that they really had to wrestle to the ground to get it fixed! We are changing to a company that is easier to work with on the warranty. They did a really great job there too. Thank you and have a blessed day!
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September 2024 by Connie Beck
After moving here from our if state - needed to get car inspected. Tyler was so very helpful, professional, & pleasant to work with. I give them a high recommendation
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September 2024 by Devanno Lopez
I'll give two stars just for the fact that the customer service is indeed gold standard from the standpoint of how information is delivered to you, getting you a shuttle home if needed etc.
The reason for the score being so low is due to the fact that I brought the car in for concerns of a suspension issue. The car was there for roughly 4 days, and I was told that the issue was not the suspension but actually the transmission. Saying there was too much slack in it and they needed the issue to start to worsen before more extensive evaluations could be done due to an extended warranty concern.
I took the car in for a second opinion at the dealership, just to be told the issue isn't with the transmission at all. Turns out the front suspension was in fact the issue. Both control arm bushing were cracked and damage, the ball joints were leaking and so were the sway bar links which were causing the sounds I was hearing.
I've been to Caliber before, trusted them but after this experience, not anymore. I'm not sure if the pay out with an extended warranty is more if it's a bigger issue in this case a "transmission issue" or what (I'm sure it is). I would have liked to have known if they looked at these parts that were visibly leaking and damaged as I was by the dealership (apparently they didn't if they missed something that can be seen by simply lifting the car).
All in all, frustrating, and disheartening. I used to recommend people go to Caliber, but due to the dishonesty it's not worth it. Do better.
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September 2024 by Rob Flores
Great service with friendly faces
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August 2024 by Kathy Gaddy
They are always rock stars ?. I have been using them for years and have never let me down. ?????
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August 2024 by Victor Anguiano
Awesome service!!! Will be coming back...?
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August 2024 by Greg Swedberg
very clear communication, loved the reports from the technicians sent directly to my phone WITH PHOTOS, so I knew what was going on at all times.
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August 2024 by Renee Barrett-Gonzales
Great customer service.
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August 2024 by SrDiva Riggins
Great Service. Friendly staff
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August 2024 by Chad Neuburg
Caliber does a nice job providing you with pictures in a full report of what they found and what they fixed.
All the staff is very professional and knowledgeable.
Will seek them out again for additional work
Thanks Christopher & Alexander!
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August 2024 by George Ferrand
Awesome experience. Dependable, courteous and prompt. Thank you, Jared
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August 2024 by Dustin Tanner
Been here a few times now and they are always trustworthy and thorough.
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August 2024 by Joshua Banks
Would not recommend. $180 charge for diagnostic is much more expensive than others. They charge for shop supplies, a hidden fee. And they wanted $500
for a 10 minute job and $30 part.
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August 2024 by Terry Searcy
Always polite and knowledgeable. They get you in and out. They always inspect and go over findings with no pressure selling.
