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March 2024 by T B
I had the pleasure of working with Ms. Channing, to open my savings account. From her greeting me, until she finished the process. Even walking me through the virtual teller steps. She was so very kind, all with a smile. I hope to work with her, again.
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March 2024 by Brenda Richardson
I came in to open an account. Channing assisted me and was very helpful explaining the account details. She was also very professional. She made the experience a pleasure.
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March 2024 by Janel Meriweather
I was feeling overwhelmed with trying to manage my finances and the representatives, Cece Carter, helped tremendously with sharing ways Smart Financial could help. Cece was patient and she took the time to ask questions and find the right products that met my needs. She walked me through some of the steps and followed up with me to answer any questions I had. She made my experience and stress level decrese. I thank her for the great experience
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March 2024 by Liz Smith
C.C. did a great job in handling a situation relating to my account. Her exceptional knowledge of company policies and procedures gave me the confidence that the matter would be resolved. She demonstrated that she really cares about doing what's best for the customer, and I greatly appreciate her help!
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January 2024 by Beto Urbano
Great experience. Fast service. Cece Carter took care of what I needed right away.
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December 2023 by Shel Jackson
Channing and Tiffany thoroughly explained my loan and the options available to me. They made me feel like a valued member….thanks, ladies!
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November 2023 by Allison Brock
Hold put on debit card. No email or text sent. Not a problem with the balance and the charge in question has been verified as legit. Has been a week trying to get the card unblocked or a new card. Keep getting the run-around. Can't do it in the lobby, call. Phone people say I have to go to the lobby. So I guess now I pull the money and find a new bank.
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September 2023 by Leda Bell
The team at the woodlands branch is always friendly and helpful. Really enjoy going into that branch.
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August 2023 by :/
Came in and although it was super busy and there weren’t many employees but Channing took the time to work out a time for us to come in and get a loan. She was extremely professional and had a great attitude. She was attentive to my needs and I would highly recommend her to my friends and family. Due to her great work ethic and attitude I decided to choose smart financial to finance my new car. Channing deserves a raise!
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July 2023 by Jebb Trione
The employees at the bank are wonderful. The service is great at the bank, the policies that they have decided to use to customers who have been with them for 35 years are unacceptable.
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June 2023 by Mona Hudnall
Carla answered all our questions and set us up with an excellent loan for our new truck. We had refinance my new car five years ago and had an excellent rate. We highly recommend Smart Financial!
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February 2023 by Darlene M
Long wait in lobby
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January 2023 by Jonathan Delrey
Always closed. ATM never works.
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October 2022 by Logan Mladenka
Channing, and Josie were very helpful and patient with us. Very very nice ladies wonderful experience.
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September 2022 by John Lucy
I deleted my rating because they needed a explanation on why. Just like Rhonda they took 30 dollars because a payment didn't go through. But what's crazy is they did it 3 times. So that's 90 dollars in fee. They said I have to come in to sign an overdraft protection or whatever. Why can you not do it online or over the phone? Why do I need to come in? It's quite ridiculous if you ask me. When you reach out to them on the app no one responds backs in a timely matter. Over 24 hours to respond? Not very professional if you ask me. I sent the message at 10 something in the morning and they respond the next day at 4 something in the afternoon. After this I will be looking for another bank because this bank does not look out for their customers. Over 8 years of being with them and multiple chances with them I'm just done with it.
