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February 2023 by RoadtripMonster
Don’t go here. This place sells garbage products that don’t work and basically have a staff of sleezy sales people who will take advantage of your kindness and way overcharge you for products that don’t even work.
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August 2022 by Carlos Canizalez
They had the stuff I needed and very friendly
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August 2022 by Toisha W.
I’ve been to a few smoke shops on Rayford and Smoke Shack always seems to have the best customers service. That’s what keep customers coming back. Mattie & Delaney were very helpful and always have that same attitude. I’d preferred to drive a few miles up the road to purchase from this store than some others, especially over Legends High End near the Grand Parkway. They offer suggestions, they greet each customer and are always willing to help and share their personal preferences and recommendations. I’ve went here, more than a few times, over the past year and it’s never any issues. I’d definitely recommend this store.
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June 2022 by Sean
Very clean store with a huge selection of any smoking needs. Staff has a high turnover, so getting informed answers can be a challenge. Prices are higher, but you're paying for quality.Take advantage of the loyalty program if you are a repeat customer. The savings ad up!
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May 2022 by Robert Desiqueira
Very knowledgeable staff- not the typical smoke shop experience. 10/10 would recommend!!
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April 2022 by EToisha Washington
I’ve been to a few smoke shops on Rayford and Smoke Shack always seems to have the best customers service. That’s what keep customers coming back. Mattie & Delaney were very helpful and always have that same attitude. I’d preferred to drive a few miles up the road to purchase from this store than some others, especially over Legends High End near the Grand Parkway. They offer suggestions, they greet each customer and are always willing to help and share their personal preferences and recommendations. I’ve went here, more than a few times, over the past year and it’s never any issues. I’d definitely recommend this store.
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March 2022 by Ryne Hughes
Good prices friendly staff
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February 2022 by Parker Nixon
0 stars I went to pic up a carton of rillos for 20 and they were tha wrong ones and they will not refund or trade just wasted money here im very disappointed in this place will not recomend coming here ima start going elsewhere
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February 2022 by Miles W.
This place still is trash. I came in and ordered two 1 1/4 Cones which is usually $6 but today it was $12. And I asked him why, he had no clue why. So as I'm walking out the store I realized he didn't even give me what I wanted. He charged me for "King size" I went to exchange and the lady said "we can't reverse the charge" so they took back my merchandise and gave me 2 1 1/4 cones. Without even compensating the difference. While also still taking back the product I bought. This isn't the first time they done something like this to me. The caucasian female and male clerk on shift, 100% seemed like they were under the influence of something. They acted slow and lazy Took them a minute to realize I was standing in front of them when I went to order. F*** this place. The Green Light, half a mile from the road is 100x better and more organized.
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December 2021 by William Mason
Great customer service with a huge selection of items too choose from. The staff doesn't bother me & nor try to influence me to buy what they want me to buy, unlike other vape stores in the area. Great Smok vapes too choose from as well, I bought the Morph 2, it's the best vape I've ever bought.
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October 2021 by Bryan M.
Worst customer service ever,white dude at the counter was high or under the influence of something lol.
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July 2021 by Marla Poole
Convenient with good inventoryThis depends of course on who runs it you might want to check with your location
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February 2021 by Tera Carrasco
Customers are needed here. It’s a convenient way to get discounted prices for all your smoking needs and some off the wall items that are not to expensive. Service is friendly and laid back.
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February 2021 by Starr Thomas
literally drive past 3 smoke shops just to get to this one. great high quality products, not super expensive, ALWAYS walk out the door satisfied with my purchase and the service!
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February 2021 by Amy Sorrells
The people here are absolutely awesome! Very helpful, knowledgeable, friendly. Love going in here.
