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March 2024 by Julia Vasquez
Nikki was fantastic at helping us get a new phone for our son and helping us save more money on our new plan. We even got a new number for free.
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March 2024 by Mark Wedel
Mini did a GREAT job taking care of my wife and I
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March 2024 by James Huizinga
Avoid this location, save yourself the trouble and go to a proper corporate store.Switched to T-Mobile in December, and I've been met with nothing but disappointment. I was quoted a great price for my bill, but the actual bill was nearly 50% higher than I was told, not to mention I was set up with a service I never wanted. Before switching, I specifically asked if the device I was bringing from my old carrier (Google Pixel 7 PRO, 256GB) was covered under their insurance coverage with Assurant for both screen repairs and device replacements. The sales rep said yes, it's covered. I've now been without a working phone for 2 weeks due to Assurant denying my claim multiple times, and the store manager has done nothing to make it right. I went to a corporate location where they finally were able to properly escalate my claim.I was not told about promotions that I was eligible for within the first 30 days until my visit to a corporate location, so I missed out on those opportunities. I was given incorrect information on other promotions, which resulted in significantly less return value than what I was told. Even when visiting on one of my many visits recently to get any help possible with my Assurant claim, I had to wait around for location information for another location to visit because they just didn't know what to do and just stopped getting me the information while I waited.I also visited for issues with poor signal at our house despite their coverage map stating otherwise (we'd had sim cards swapped and it didn't help at all). The store manager told me he'd put a request in for a booster for my home, but it turns out it was never requested. The store manager at the corporate location I ended visiting when I wasn't helped at this one was able to confirm it was never done and was able to assist me in the end.Full regret on this one, lesson learned. Don't bother with authorized retailers, you risk being mislead and being offered no assistance when you have issues. Staff may be polite, but ultimately I was mislead and left to deal with everything on my own.
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March 2024 by Tatiana Sanchez
Jordan was professional and super helpful.
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March 2024 by Lauren
I got my son his 1st phone today from Tmobile. Nikki helped me so much!! She was very friendly and knows what she's doing!!Thanks so much guys ?
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March 2024 by Héctor Salim Sheheb
I had a great experience with Jordan, he was so gentle and he answered all our questions. Ask for him
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March 2024 by Kimberly Ward
Highly recommend Nikki at the Sawdust location in Spring, Texas to take care of all your needs regarding phones, watches and tablets. Nikkiwent above snd beyond in her customer service and help in answering all of my questions. She was thorough, pleasant and knowledgeable! You won't be disappointed!
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March 2024 by grace fitzgerald
Walked in this warm friendly inviting location and got help with my device from Nikki the Asst Manger and G-No. They was very nice and tech savvy, with amazing attitudes......
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March 2024 by Aiyah Gibson
My experience here is always great. Jordan is an amazing associate and always in a great mood. He’s the best! 10/10 recommend. Minny the manager was also a great help, thank you guys!!
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March 2024 by viry mtz
Imani was amazing
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March 2024 by Marie Tamez
Gno & Minnie were so friendly & helpful. They made my night and help me get a good plan and on top of that got an IPad & Apple Watch. If you pass by this T-Mobile you won’t regret it.
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March 2024 by Veronica B.
Jordan was amazing!!!! MINNIE YESSS
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March 2024 by Robert Ratto
Minnie was great! She greeted me as soon as I walked in and helped me every step of the way. One the smoothes experiences with transferring service I’ve ever had.
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March 2024 by Ian Diaz
Imani big help
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February 2024 by Leslie Hernandez
This store is awesome. I walked in sleep deprived after work hoping to get some info on a new iPad to use for my son’s new communication device. The employees were actually super cool and even engaging with my autistic kid. They kept him entertained while I did the boring account things. We even left with a great deal on a smart watch for kids that allows him to call me and gives me his location. I really appreciate the patience they showed us and I feel better knowing my son is wearing a watch that gives me his location. The watch and the security is what I love most and the staff was all helpful and hilarious the entire time.
