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November 2023 by Cristina
Took my vehicle for and oil change. I asked the guy if he said he put windshield wiper fluid, he said yes but he actually did not. I received a free car wash with the oild change service but I was told to come back later bc the wash was down. Came back 6 hrs later and the car wash was still down. The lady said I couldn't get the hand wash bc it was extra $$ but didn't ask if I wanted to pay more and told me to come back another day when the car wash drive thru was working. Never going back to this location again. The worst service. 2 stars bc at least they changed my oil.
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November 2023 by Syasya Ismail
Will not be taking my car back here unfortunately. Took it in for an oil change and due to the mechanic responsible not putting the oil fill cap back on, it has been a disappointing chain of events. Oil getting into the engine bay, subframe, exhaust and to the rear of the car - per new mechanic’s inspection.For safety, we decided to take the car to the closest dealership for my car’s make to inspect it and recommend repairs. Of course due to the aforementioned situation, we were skeptical and reluctant to take it back here for repairs.We have since have had rude, unprofessional customer service, pay for another oil change and labor costs to clean the damage caused from oil spilling which could have been prevented from putting the oil cap back on - an error admitted by one of the managers and later confirmed during new mechanic’s inspection.
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November 2023 by Laurence Query
Do not ever bring your car here.Ok....Are y'all ready for a story? I would give zero stars if it were possible, please pay attention.To illustrate the amount of adversity and chaos this company is imposing onto me and my family, I am actually seeking legal consultation for some sort of advice and reporting them to the Better Business Bureau. Yeah, I'm jaded.I brought my car to this mechanic shop so that I could get an oil change and they messed it up. I took my car on a road trip minutes after I received their services. While I was in between Spring,TX and Austin,TX , my car began to smoke.I had to call for a tow and get my vehicle taken into the dealership of my respective car brand. So, with that being said, my vehicle is now in a different city being repaired, and I had to call Ubers and taxis and even a tow.Obviously, I had to absorb these costs. And what I don't want is to be responsible for paying for the car damages that the dealership will quote me. And no, I also don't want to be reimbursed after I pay the damages because these people have terrible business ethics and have been so difficult to contact.The owners and managers haven't even contacted me and are evading me. Allow me to further illustrate the quality, or lack thereof business ethics.....My father walked in to their business to inform them of the incident. Yes, it was cordial. And they never contacted me. Fast forward two days, still no contact. I go in on a Monday to provide contact information they already have. Still no contact.I call on this day today and I coincidentally happen to be able to speak to someone with some rank. A manager of the managers. A so called "Pam" or something.I tell her what happened and what I want. She says "You should have called." LOL OKSO WHEN IM STRANDED TRYING TO FIND A WAY TO MY DESTINATION, I NEED TO CALL THE SHOP THAT BROKE MY CAR. Like I would have gotten any assistance from them, LOL.Anyways, she hangs up on me (THE AUDACITY) and now I'm out of options. Such is life, and don't EVER. EVER. EVER. COME HERE. Y'all be safe now. The end.
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October 2023 by Scott Valicoff
Went for a quick state inspection at 4:30 PM. The hours state open till 6pm. I was told that I needed to come back at 8am to get it done and that they couldn’t do it. Im confused…dont they have the same hours as the car wash? If they don’t, they need to update their hours. If they do, do the mechanics get paid to stand around and tell people to come back in the morning for the last hour and a half?
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September 2023 by James
It kills me to leave this review after having spent years doing business with this carwash and oil service shop. As per my usual oil service interval, I stopped in for the oil change and car wash. Guys at the oil change place did a great job and handed my truck over to the carwash. When I picked my truck up, the passenger side was riddled with chips clearly freshly made. Mind you, this was new paint just about a year old and looked spectacular. It was not done on the cheap. Having a great relationship with the oil change shop, I had the manager and another well-known employee look at it. They were both very familiar with my truck and how I keep all my vehicles. We all agreed it could not have happened anywhere but the carwash. I sought out the carwash manager who proceeded to argue with me about whether the carwash was responsible. Clearly, I'm not making any progress with him and asked for the owner's info but was refused. The manager took my info and promised the owner would contact me. He never did. My beautiful paint job is wrecked from whatever was stuck to the wash pads in the car wash, and they have never taken any responsibility for it. I'm kicking myself for not hand washing it myself, but they own this problem. Just know you take a huge risk when you turn your car over to these people. My advice, don't!
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August 2023 by Craig Garcia
We have always had great experiences here. We get our oil changes here, and it has more recently become our go-to spot when we need a full service wash. The oil change crew is always very polite, talkative, but professional. They are not pushy, one of the few oil change spots that have actually shown me/recommended me, a filter that really did need changing.On the car wash side: I don't know exactly what it is, but a combination of the wash product they use and the crew that finishes the car out just seem superior to the other full service places we have been. The interior and exterior consistently come out looking great! We have black cars too, it really brings out the finish perfect and they don't miss the license plate corners, or the dirt in the car lettering, as well as the the wheel spokes (my pet peeves ?). We have four different vehicles that are serviced there, so our sampling size of their service has been pretty big. Chances are your experience will be great too!
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August 2023 by Cary Parker
They did a great job. My only complaint is horrible the American Flag looked. I know it has nothing to do with the excellent job they did it just feels like a lack of respect.
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July 2023 by Paige Hebert
Not impressed! It used to be nice but now it’s dirty, ladies at front & in car wash line are unprofessional & not friendly. I paid for the most expensive car wash & they did a bad job. I had to ask them twice to clean the back windshield & finish drying spots. My cup holders were still dirty. Bathroom was out of towels & when I found someone to tell them, they handed me a towel to dry my hands but didn’t put towels in bathroom.
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June 2023 by Harrison L.
Extremely rude and absolutely subpar cleaning. They do the bare minimum providing customer service. I have had multiple times where I have to tell them to redo parts of my vehicles because they haven't cleaned the interior or even vacuumed my floor boards. The wash will also scratch your paint job up since they don't clean their wash. DO NOT COME HERE AT ALL. Just look at all the over crappy reviews. Only went here cause I had a coupon and even then they argued with me about having to honor it.
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June 2023 by Angela Bannasch
Love them…they are very thorough..get your vehicle serviced in a fair amount of time and I just love coming here knowing that they’re not going to over charge or not fix something the correct way. By far the best place to take your vehicle for an oil change, engine repair etc.
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May 2023 by Joshua Drewes
The exterior looks good - but the interior cleaning was lacking. They did not really Vacuum the car, still seeing a lot of debris on the carpets and mid-console so it just feels like you’re only paying for an exterior wash.
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May 2023 by Charles Golightly
Had oil changed - mechanic did not put on correct oil filter, so it did not seal correctly. All the oil leaked out of engine on driveway and work parking lot. Took to certified dealership for repair. Visited Rainforest and asked for refund on previous oil change and reimburse for dealership repair (total of $300 - receipts given to verify repairs). Was given runaround in the four visits to the shop to get someone to help. Told every time the owner would call, but nothing. This team is incompetent, and that will ruin your vehicle. Do not use this location - there are several other oil change places within a mile, use those.Service: Oil change
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April 2023 by Dan Parker
Came to check out getting our car detailed. Felt that their detailing prices were very reasonable and were pleased with the cleaning. Had an oil change and a free car wash... good value for the money!
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March 2023 by Kelsey Clutter
Came here about 6 months ago and it was great. However, something clearly has changed. Just got home from there and noticed barely anything was clean inside my car. I paid almost $60 and will not be returning. I don’t have time to bring it back up there but am very disappointed. Was told the interior of my car would be cleaned wiped down.. you know, normal stuff. Nope.Service: Auto detailing
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March 2023 by Janine Moriarty
I called before I came to inquire about the price of an oil change and he quoted the cheapest price in the lower fifties but when I received my receipt he charged me the higher price of $59. I mentioned this to him and he sarcastically changed it back to the lower price he quoted to me on the phone. My prior experiences there have always been good which is why I kept returning but this experience has made me cautious. I never even saw this particular employee before so he must be new. I understand some places upsell but don't try to swindle me expecting me not to find out?
