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December 2023 by John Torres
Steve was an excellent service representative who provided great service excellent without trying to be pushy on the upsales
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November 2023 by Rincon Gallardo Brockmann Santiago
Super unfriendly and unprofessionalI got a phone shipped to this store and they refused to give me my phone not sure if employed stole it or what happened when customer service told me to.pick it up in this store I also called to make sure I could come pick it up,and they told me to come in, once I did they basically told me they can't give me anything and to call costumer service again
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September 2023 by Sarah Stanley
Charles was so informative kind and helpful. This is T-Mobiles finest location. Will only call and go here for all my device needs.Thank you
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September 2023 by Jorge Mendez
I had an amazing experience at this location! Thanks to Lazer and Marlon for the help ! High quality and easy going, on top of that very professional ?
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September 2023 by M L Drobner
Worker seemed surly - not friendly at all. My issue was somewhat resolved, however, I plan on visiting another location to obtain professional & courteous assistance to get the job done correctly.I realize that the workers are not based in one store only.....so, when I visit another store & this worker is on duty, I will go to another location.The world is a strange place these days......not in the least customer service oriented. Sad sign of the times.Update:Visited this location again.Trash at the front entrance - days old trash.......apparently no one cares about the store's first impression.
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September 2023 by Julian Dapelo
Izakk helped me out a lot with getting me a new phone. He should get a raise but great young man and great service
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September 2023 by Mary Munguia
Alejandra was a great help in setting up my new account and new phones after the other location said wouldn't speak to us or help us since we created the account online.
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July 2023 by Harriet Waller (Looney Nikki)
Not sure the young lady that helped me and my son but I would give her 5 stars. She was nice and courteous and went through my account and let me know that the order that was suppose to be placed on the 26th of May at another location was never placed. It upsetted me dearly. She made everything better as I normally hate going to the stores cause of the customer service
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July 2023 by Harriet Waller (Nikki)
Not sure the young lady that helped me and my son but I would give her 5 stars. She was nice and courteous and went through my account and let me know that the order that was suppose to be placed on the 26th of May at another location was never placed. It upsetted me dearly. She made everything better as I normally hate going to the stores cause of the customer service
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June 2023 by Dianne Peterson
Kind of far for me, but good access, and handicap parking! Employed have been very helpful and knowledgeable. They have good variety of products.
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May 2023 by Mary Arnold
Went in the other evening to have a phone looked at or maybe replaced. Walked in and the young man at the counter did not acknowledge us. He was busy watching a video on his phone. They were unable to help which was not their fault. Had to go to the T Mobile at Grand Parkway. I live less than a mile from this location and I will not be back. I would rather drive to the location at Grand Parkway. More professional. Ended up purchasing a new phone and having issue fixed.
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May 2023 by Quin Leon
Lazer was an amazing rep ! He helped me with my transfer and really appreciate for all his patience!
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May 2023 by Luis Venancio
Went in today to get a line and was attended my lazer who was very kind and helpful and was patient with me and helped me all the way to end
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April 2023 by Byron jones
Avoid this guy at all cost when opening a account not only that he made me set up a whole account just for him to get commission off the account. My Bussines account require a deposit and he said if I open the account it’s possibility it would give me more line of credit however not the case he was trying down sales me on 3 other devices that he knew I wasn’t interested in. He said some racism remarks to a fellow worker music when she went to the back of the store. I under stand that it’s more Hispanic in the store but you should not treat your African American co workers like trash becuse their taste of music and not only mistreat customer coming in for your gainhis name is lazer A 38749 Dealer code
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April 2023 by Dori Badillo
Very helpful i will definitely send people here Pablo toves was the best sales and customer service rep.
