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August 2024 by Pam Arroyo
Horrible service poor customer service at this branch. Made an appointment and went early to be seen and they had no one at the branch to not be able to be seeing to open an account. They never want to work and they are always changing staff. I rather make the drive to another branch to be honest. Zero stars if I could
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October 2023 by Sidney Donalson
Horrible customer service and lethargic employees. My overall experience with TDECU has been amazing. That is at other locations. I would highly suggest that the corporate office should mystery shop this location.
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August 2023 by Mike V
this is more for all TDECU customer service. the people i have to call and talk to do not sound very intelligent. i also have to wait long times to talk to anyone.
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July 2023 by David martinez
I was a Bank of America child born and raised. As I got older, I had the occasional slump... Missed a payment. .over draft. I could count all those times with one hand over my 10+ years with BoA. Each time, I had to BEG BoA to have them waive a fee. The amount of work I had to go through was ludicrousYajahira here single handily reminded me that dealing with a bank doesn't have to feel like pulling teeth out. She single handily will keep me with TDECU. I can not stress how helpful and wonderful she's been with all my questions and queries .10/10 employee
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May 2023 by Fiordaliza Tejeda
Britannia and minnetta rice very pacient, knowledgeable and very professional and dedicated. Love the service provided by them. Love TDECU
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March 2023 by I. N. K.
Ms. Yajahira was phenomenal with assisting my needs. Very informative and helpful. Really appreciate the service. Ms. Bri (I don't want to butch her name, so this is for short) she was really kind and approachable. It felt like a grew a new fam. Thank You, TDECU - SPRING GOSLING.
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January 2023 by Luz M Gandara
The service is always horrible
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June 2022 by Nikki Brown
Can't ever just pay my loan over the phone. It's always an issue. Literally refusal to accept payments! Will NEVER do business with Tdecu AGAIN!If you're looking for a good credit union go to ufcu
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March 2022 by Andre D
Small branch. Not enough employees. Glad they have a Spring location now, but they don't have the capacity to help more than one or two people at a time. I've been back multiple times and was told the wait to speak to a loan officer was over an hour. Wouldn't to this branch for major transactions.
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February 2022 by Ingrid Castro
Don’t show up when the open because the sign says they open at 8:30a but I guess that’s when they also show up for work because they opened up late, bringing in their Starbucks coffee and food, and made me wait to turn on computers. 830 is an estimate not that actuality.
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September 2021 by Rory Thomas
Always very helpful and friendly!
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May 2021 by N P
I have always had great service from everyone at this branch. It is a smaller location so the in-person wait may be not up to others standards but that is with any FI. Always clean inside, they have treats for the kids (or adult kids like me), and an area for members to advertise their business cards. Plus, the music is nice so at least you can "jam while you stand".
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May 2021 by Olutomiwa Oloyede
I have never seen a more non Chalant staff. I needed to make a withdrawal to get something very important settled ASAP and the lady in front casually told me she can’t help because the “teller” is out for lunch and won’t be back for over an hour. And that if I wanted to get money so bad I should go to the other branch (which is 50minutes away) then another gentleman was just standing right there. Disappointing
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May 2021 by Shane Mericle
literally the worst credit union or bank that i’ve ever tried to bank at. they’ve lost my paperwork 4 times, and the employee it was email to has always seemed to have left the company before completing my account setup.if you are a business owner, do not make the same mistake i did.
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April 2021 by Oscar Cavazos
My experience at this branch with Kyla and her team was nothing short of amazing! Here you are not treated as another customer but as a welcomed guest with much kindness and respect. TDECU is an awesome credit union though nothing beats in person service knowing your are being well taken care of and pointed in the right direction. Thank you Kyla for all your help and I look forward working with y'all to assist me on getting my first home!2 weeks ago^^^^I came back today to have TDECU as my primary bank, lady in the front told me they could see me but I needed to set an appointment. That they could see me today but didn’t know how long it would take and I was ok with that but she immediately changed her mind back to I need to set an appointment. States that I just need to have an appointment set but then to come whenever... she mentioned Kyla is no longer there and that’s a shame because she cared and was happy to have me there, lady today could care less.
