January 2021 by Marc G.
It's a UPS store, they provide the same products and services as any other UPS store because it's a franchise. So then how would you rate such a store on Yelp? Well, the main factor to differentiate one UPS store from another, in my opinion, would be customer service, right?I have only visited this location a few times in the past couple of years, really just to return some Amazon products. Out of those visits, the staff was always friendly and helpful, I dropped off my item(s), obtained my receipt and left. Aaaaaah yes, but there's always an exception.....One middle-aged man, perhaps in his early 50's, needs to either stay in the back and work on accounting and operations or brush up on his customer service skills. During one visit, I dropped off a box with an item in it. I was reusing the box from a previous shipment, so I peeled off the shipping label from it. By doing so, a very thin layer of the box surface was removed with the shipping label. This gentleman proceeded to tell me in a condescending manner, that by doing so, the integrity of the box is weakened, or something to that effect. My feelings were not hurt, I just wanted to send off the item, but wow, really? It's not rocket science, it's not like I exposed a hole in the box, you couldn't even see the corrugated pattern underneath.On another occasion, I entered the store and there was a young gentleman helping another customer so I stood and waited, no problem. The middle aged man was also present by the counter but was looking down and appeared to be doing something, also no problem, I'll wait until either one is ready.I glance off to the side as I'm waiting, then my head turns back to the middle aged man who is standing and staring right at me with one arm in the air, palm facing up, as if to tell me: "Well???? What do you want?". He says absolutely NOTHING.Um, are you serious? How about "Yes sir, how how can I help you!", or "Yes, sir", hell I would have accepted a half-hearted "NEXXXXXT.....!"I approach and tell him nicely that I am returning an Amazon product, then hand over the box. He begins his routine, and shortly after grabs the scan device and holds it out towards me saying ABSOLUTELY NOTHING. Apparently that was my queue to hold my QR code to the scanner. Funny thing was, the marquee sign that was outside, had some type of inspirational message on it, I just had to laugh and shake my head as I left.
