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November 2024 by nerdygurl88
I'm going to start with this, If you value your time and sanity choose literally anywhere else to buy cabinets/countertops from.
A month ago hubs and I went into the kuykendahl homedepot we had an appointment with the design specialist to completely design our new kitchen for us.
We spent almost 4 hours sitting there designing this kitchen. I was assured multiple times (by employees) that everything in our order would be to correct scale and all items would be available for pick up at the same time (when they call) about a week and a half goes by and my husband finally recieves the call everything is there and ready for pick up.
He gets to the store and as the cabinets are being brought out he notices one is completely broken and unusable (one of the custom built cabinets) the associate immediately tried to downplay the damage on the cabinet and even suggested ways my husband could fix it himself. (the entire back board of the cabinet was split down the middle, nor should we have to fix a cabinet we bought new and haven't left the store with.
They finally agreed to re order the cabinet for us and let us know when it was in.
I really wish that is where the bad experience with this store ended but it gets worse.
We had also purchased new countertops a 10 ft laminate with the backsplash attached and a matching 6 ft as well.
As the associate is bringing it out my husband notices 2 long orange lines on the top of the 10 ft one and at the end of one of the lines where the seam is there's about a nickle size chip missing out of the laminate in the top of the counter (the particle board was exposed) the associate then informs my husband that it may have been hit with a home depot shopping cart a couple of times while it was in the back then proceeds to ask if that's going to be okay? My husband says no and the associate informs him that if we wanted to exchange it we would have to drive 3 towns over to get one from a different store (they did not have any 10 ft of the one we ordered in stock and had to have ours shipped in with the cabinets.)
My husband is then informed that they can't get to 2 of our lage base cabinets in the back and ask if we could come back the next day. (When they could get to them.)
My husband leaves and heads to the store at 45 and research. They only had one 10 ft coutertop there and it was so curved it would have rocked on top of our cabinets.
So my husband leaves with our original chipped top and we decide to just return the laminate tops and go with butcher block tops instead.
It was so much less stressful to just pay for the butcher block tops. (Again I should not have to run around town to fix something i already paid for new that your employees damaged before i got there.)
No it's not over yet.
Fast foward about 3 weeks we finally have all cabinets and are ready to start putting them in. We have our cabinet guys here and they hang the 1st cabinet the top corner one, then the one to the left of it and that one is 6 inches shorter than the corner cabinet. So we stop and go through them. Everthing on the order paper is correct and correct size everything sitting in my house was not.
Ordered : 36 inch sink base cabinet.
Recieved : 30 inch sink base cabinet.
Ordered : 30 inch top corner cabinet.
Recieved : 36 inch top corner cabinet.
So after all of that and thousands of dollars later i still can not install my new kitchen from home depot.
I will continue to update this post with my experience at kuykendahl home depot.
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October 2024 by Taximan727
This Home Depot is a little further to drive than 2 other stores, but they always have what I'm looking for, and the shelves are always neat and organized.
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October 2024 by Alex Reed
Right, so from the parking lot turn south (left) on Kuykendahl and drive exactly 2 miles and turn left and you will arrive at Lowe's where the prices are competitive and the quality is far superior than what you will find at this HD.
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October 2024 by Titus Williams
This is my favorite Home Depot. It’s in a nice area, and fairly new. Everyone here is extremely helpful.
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October 2024 by Kathleen Smiley
You have some HELPFUL, willing to work people in the garden outside on Saturday morning, September 28, Thank you all.
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October 2024 by Vince J
Home Depot consistently exceeds my expectations! The staff is knowledgeable, friendly, and always ready to assist with any project. Their wide selection of quality products ensures I find everything I need in one stop. The store is well-organized, making it easy to navigate. I highly recommend Home Depot for all your home improvement needs!
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October 2024 by alaina sommer
Aaron in plumbing was phenomenal and went way beyond expectations. His help and advice went beyond the norm
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October 2024 by Derek Aune
Spent $4,000 on kitchen cabinets and counter tops here they broke one of the cabinets and asked me if that was ok for me to use still???? Like seriously no I paid for unbroken cabinets. Then when it came time for my order pick up they had me call in early which I did 2 hours in advance for me to get there and they don't have them ready. They tell me they don't know if 2 of the cabinets are in the back because they are unable to get back there so I tell them to call when they can and to just give me the rest of my items, well upon bringing me my order they hit my countertop chipping a large piece of the top corner they then ask me to take it to another location 45 minutes away and then the 1 counter top they had in stock at this location could reach around a corner it was over an inch bowed then the lady in customer service proceeds to tell me that's what I ordered and I told i ordered a flat counter top not one with an inch bow in it and she told me that's what i ordered so when I asked to speak to a manager she told me he was too busy to come talk with me about the problem... Currently contemplating returning the whole set and going to Lowe's hands down worst experience I've ever had with home depot y'all should be ashamed.
How much money do I have to spend for y'all to get my order correct and not be told that I am accountable for the broken and damaged products you sold me?
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September 2024 by JR B
Home Depot is always a great place to find what you need. However, locating what you need often requires a little help. It always saddens me the last few years here that when I've already looked myself & can not locate the product needed. When I ask the staff, their answers are less than helpful, or they have to spend 5 minutes looking it up on their phones. Or my absolute most annoying answer given from a store associate, "if it's not on the shelf, then we don't carry it or it's out". Thats it, they turn to another direction that's not facing you now, no further discussion needed. How many times have any of us heard that line? Doesn't that frustrate you even further? No suggestions or interaction about what your needing. Like saying, you looked and saw, it's not there, so why are you bothering me?
If you have worked somewhere like this and you are assigned & attending a certain area, for only a few months even, shouldn't you be able to retain the basic area any product may be without having to take both our time to Google or looki it up? Again, I could do that myself. Instead of pointing or giving me an isle #, couldn't you walk over & help me look? Isn't that the job? When I've told you I looked for 15 min before even bothering anyone for assistance & I came to you for more knowledge than I have myself about your store & the products you carry.
This is no different than a stand-alone sign with a store map. Only I don't have to wait for the map to tell me what I already knew for 5 min. Customer service is more than a point and shoot thing, no? You have to want to help people & and be interested in what you're doing there, don't you?
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September 2024 by C-Max D
Had exactly everything I needed
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September 2024 by Bill Montgomery
Beginning with having to wait for 20 minutes to see a sales associate when we got to the store, and the absence of the refrigerator we were looking for, our visit to the Spring Home Depot was less than satisfactory. We went to Lowes and found and purchased what we were looking for.
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September 2024 by Ashley Ku
Great store ! Very clean ?And organized ! the employees are very helpful. Great team here
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September 2024 by Amira Gentilo
My favorite place
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September 2024 by Genie
Great location. Great Deals, Well-Stocked! Everything in one place!
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September 2024 by amber henley
I did a curbside order at this location and waited no more than 5 minutes. The lady who brought our stuff out was so very friendly. Even though it was raining on her. I didn’t get her name but she was of asian descent. This is the best service we’ve had at a Home Depot since renovating our house. We refuse to go back to The woodlands shenandoah location after several problems with different orders.
Order picked up on 9/1/2024
Thank you for great curbside service!
