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February 2024 by Traci Jones
Horrible horrible horrible, I've been trying to get an issue resolved for 7 months. The manager and sales rep that sold me the phone and watch were FIRED. My bill doesnt reflect what I should be paying and no credit for the phone returned. They told me I was getting a bundle deal and the watch was free. I'm paying for the watch. Customer service says that the store needs to correct it, and the store says there's nothing they can do because unfortunately that management is gone. Then the new store manager seemed like he was going to help get my issue fixed and now he's out "indefinently." The area manager won't return my calls. It's almost March and I got the phone and watch on August. I am beyond frustrated. This store needs an overhaul or just shut it down. It's snake bit.
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February 2024 by Rene palma
They help you very well And explain you everything step-by-step definitely go back to that location
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February 2024 by Yusuf Zaki
Very slowNo experience
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February 2024 by Laisha A Gonzalez
Terrible service, liars! how it is possible that they deceive people in this way this store scammed me I had METRO PCS AND T mobile, And I changed because it was supposedly the best plan in the USA. I went to this store looking for a better plan and everything is a lie I financed two phones, and they charged me a lot of things that they said they were free and charged me all the accessories the screen protector, camera and the case and they told me that they were free that it was part of a promotion and I was asking them Many times and they dodged me the question multiple times so that I paid would pay quickly and in the end they told me that it was almost $600 that to get the phones out of the store and it's a lie they used that to cover up what the accessories were. They were not free and had nothing to do with the phones at the end they scammed me they only lie to you to make the sales. Covering their facade disk part of the plan and promotion responsible for this are…..Gary BRaúl G
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February 2024 by Josue Zamora
Terrible service, liars saw my face how it is possible for them to deceive people in this way, this store scammed me, I had METRO PCS AND T mobile, and I changed because it was supposedly the best plan in the USA. I went to this store looking for a better plan and everything is a lie. I financed two phones, and they charged me for a lot of things that they said were free. They charged me for all the accessories, the screen protector, the camera, and the case and they told me they were free. It was part of a promotion and I was asking them many times and they avoided the question multiple times so that I would pay quickly very quickly and in the end they told me that it was almost $600 to get the phones out of the store and it is a lie they used that to cover up They were the accessories. They were not free, that had nothing to do with the phones and that I supposedly had to give that amount to get them out of the store and in the end they scammed me, they only lie to you to make the sales. And the “free” record was more expensive, they charged me for everything in the end, covering up their record façade that was part of the plan and promotion and those responsible for this are….Gary B.Raul G
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February 2024 by Caira Lyons
If you’re going to sell products you should probably have employees that know what they’re talking about and not be shady with hidden fees.
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February 2024 by Henry Pickering
Muhammad very helpful took time to explain everything I will come back
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January 2024 by Daphne Henry
The team members provided excellent customer service when I just stopped by. James, one of the team members, went over and above by installing my privacy screen on my new iPhone. He installed it perfectly with absolutely no bubbles!!! I will definitely be a frequent customer of this location for my future phone needs.
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January 2024 by Shermain Williams
Muhammad and Gary were very helpful my tablet was locked and they opened it for me. Very happy.
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December 2023 by Janae' Logan
came to get a trade in for my glitching android phone to an iphone and Muhammed & Gary helped me out and was very friendly and patient since i went in close to closing time and got my phone set up and all my information from my samsung to the iphone super fast! and gave me a ton of great deals this is defiantly my new favorite Verizon store. 5 stars!
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December 2023 by CT Hu
Great service & customer friendly.
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December 2023 by Becky Palmer or Tammie Taylor
Great customer service. Knowledgeable and professional, thanks Imari.
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December 2023 by Johnathon Thomas
Muhammad was a wonderful help .Really appreciate everything he did today
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December 2023 by Lisett Pavon
Amazing customer service by Muhammad!
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December 2023 by Osmani Mollinedo
Muhammad really helped us a lot. He went above and beyond to translate for us since we had a language barrier. Got us the best deal and friendly guy. Recommended!
