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November 2023 by Emmanyuil Popudrebko
I recently had an unfortunate encounter with a deer, which left my car in a terrible state. In dire need of repairs, I contacted Vic Auto Collision & Repair, and they were nothing short of amazing. From the moment I called, they were ready to take my car in immediately, showcasing their exceptional customer service.The team at Vic Auto Collision was not only accommodating but also incredibly adept at working with my insurance company. They handled the entire process with such professionalism that I was relieved of any stress or concern. The most impressive part? The speed and quality of their work. Despite the extensive damage, they managed to complete all the repairs in just 4 business days — a timeline that can only be described as lightning fast.Now, I know some might equate speed with poor quality, but that’s far from the truth in this case. Upon inspection, the car's paint matched perfectly, the bodywork was great, and the overall quality of the repair was top-notch. Adding to the confidence in their work is the lifetime warranty they provide on paint jobs, which speaks volumes about their commitment to excellence.A special shout-out is due to Chris, who was the linchpin in the entire process. His approach was straightforward, giving me factual updates without any sugar-coating or empty promises. His dedication to keeping me in the loop every step of the way was truly appreciated.Even a month after the repairs, when a minor adjustment on the hood was needed, the aftercare was just as impressive. I reached out to Chris, and his prompt reply had me surprised. Within minutes, he acknowledged my concern and welcomed me back for the adjustment, reiterating their commitment to excellence. True to their word, the visit was quick and pressure-free. Now, my car looks just as it did before the incident, as if it had never encountered a deer at all.I genuinely hope not to need collision repair services again, but if fate has other plans, I won't hesitate to return to Vic Auto Collision & Repair. Although there are shops closer to my home, none match the high standards and positive reviews of Vic’s. Driving the 45 minutes to their shop was well worth it — a testament to their outstanding reputation.In conclusion, Vic Auto Collision & Repair is a paragon of quality and service. My car is back on the road, running smoothly as if nothing ever happened, all thanks to their dedicated team. A heartfelt thank you to everyone at the shop — keep up the exceptional work!Services: Auto body & trim repair
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November 2023 by Emmanuel P.
I recently had an unfortunate encounter with a deer, which left my car in a terrible state. In dire need of repairs, I contacted Vic Auto Collision & Repair, and they were nothing short of amazing. From the moment I called, they were ready to take my car in immediately, showcasing their exceptional customer service.The team at Vic Auto Collision was not only accommodating but also incredibly adept at working with my insurance company. They handled the entire process with such professionalism that I was relieved of any stress or concern. The most impressive part? The speed and quality of their work. Despite the extensive damage, they managed to complete all the repairs in just 4 business days -- a timeline that can only be described as lightning-fast.Now, I know some might equate speed with poor quality, but that's far from the truth in this case. Upon inspection, the car's paint matched perfectly, the bodywork was great, and the overall quality of the repair was top-notch. Adding to the confidence in their work is the lifetime warranty they provide on paint jobs, which speaks volumes about their commitment to excellence.A special shout-out is due to Chris, who was the linchpin in the entire process. His approach was straightforward, giving me factual updates without any sugar-coating or empty promises. His dedication to keeping me in the loop every step of the way was truly appreciated.Even a month after the repairs, when a minor adjustment on the hood was needed, the aftercare was just as impressive. I reached out to Chris, and his prompt reply had me surprised. Within minutes, he acknowledged my concern and welcomed me back for the adjustment, reiterating their commitment to excellence. True to their word, the visit was quick and pressure-free. Now, my car looks just as it did before the incident as if it had never encountered a deer at all.I genuinely hope not to need collision repair services again, but if fate has other plans, I won't hesitate to return to Vic Auto Collision & Repair. Although there are shops closer to my home, none match the high standards and positive reviews of Vic's. Driving the 45 minutes to their shop was well worth it -- a testament to their outstanding reputation.In conclusion, Vic Auto Collision & Repair is a paragon of quality and service. My car is back on the road, running smoothly as if nothing ever happened, all thanks to their dedicated team. A heartfelt thank you to everyone at the shop -- keep up the exceptional work!
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October 2023 by Sara Jones
Chris worked with me to get a quote I could afford. Did the repair in a timely and professional manner. I was really pleased with outcome. This is the second time I have used the service at Vic's. Very pleased both times.Services: Auto body & trim repair
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October 2023 by Connie Hughes
Chris was extremely professional. I appreciated his help and patience in picking up my car. He arranged a tow for me to get things done in a timely manner. Thanks Chris!
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August 2023 by Jim Moore
Everything about my experience with Vic Auto Collision & Repair was outstanding. From the very beginning, Chris made me feel welcomed and confident they could take care of the body damage to my vehicle. The work was completed much quicker than expected for the quoted price, and the results looked as though nothing had ever happened. I was so pleased with this work and how I was treated that I've already made plans to have repair work done here on another vehicle I have. I highly recommend Vic Auto Collision & Repair.Services: Auto body & trim repair
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August 2023 by Annette Preston
This repair shop is truly top notch! Not only are they quick with repairs, they have financing for everyone. Their customer service is exceptional. This will be the only place I take my vehicles to.10/10 … I highly recommend Vic Auto Collision & Repair.Thank you for getting me back on the road!!
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August 2023 by Craig Weisman
VIC Auto Collision and Repair came through in flying colors for me when I had car trouble in Houston. They addressed my concerns and answered all my questions and got me back on the road in no time! Chris and his team went above and beyond to help me make it to Galveston where I had prior obligations that weekend. Thank you VIC Auto Collision and Repair! You guys saved the day (literally). If you are in need of their services in the Houston area, give them a call!
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July 2023 by Michael P
I had an amazing experience at Vic’s. Got my entire A/C system repaired and now it blows ice cold. I highly recommend this establishment.
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July 2023 by Jojo Santa Maria
I am very fortunate to have chosen Vic Auto Collision and Repair to get my vehicle fixed. They are very professional and extremely knowledgeable at what they do. Customer service is top-notch especially Vic and Chris. Not only did they address the issue with my vehicle but also went above and beyond as the vehicle came out looking brand new. I highly recommend this shop for all your auto repair needs.
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July 2023 by Jordan Sarette
My family and I have been using Vic's for paint and bodywork on our classic BMW's, both restored classics and sensible daily drivers for years. Vic always finds the perfect balance of outstanding quality, great paint finish and a price point I can feel comfortable with. Whether its some cosmetic upgrades like MSport bumpers, an unfortunate collision repair, or a full overall respray to pump life back into a tired chassis Vic and his crew have me covered.Nothing feels quite so good as driving a finely refinished vehicle home! If you can park it and walk away without looking back at your car, you bought the wrong one!Services: Auto body & trim repair
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June 2023 by Shannon Connally
An honest good mechanic that stands by their work can be so hard to find, but Vic and his team deliver!! They are professional, punctual and patient with answering all my questions! Cannot say enough good things about them!
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May 2023 by Joseph Haje
Vic and his team took great care of me and my car during it’s recent visit. My E36 was involved in a minor collision, and I took the opportunity to have a lot of elective paint and body work done alongside the repair. Vic and Jorge gave me great advise, offered me a fair price, and Vic’s paint and body team performed great quality work that I am extremely happy with. Can’t recommend these guys enough if your car needs body work performed.Services: Painting
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May 2023 by Faith Davis
Best friendly and professional staff. Handle my insurance claim for me, even searched for my rental car. Kept me up to date with progress reports on repairs. Excellent service, have my Jeep Wrangler looking new again.Services: Painting
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May 2023 by LaRae Talley
After my Kia Forte was stolen (#KiaBoys), I opted to have it towed to Vic’s for repairs, even though I had never used their services before. I’m so glad I did. Not only did they have my car fixed in a week, she was even washed and vacuumed out when I came to pick her up. Chris gave amazing customer service and took great care of everything. I will never not recommend them to everyone as often as I can. They did a phenomenal job.Services: Steering & suspension repair
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March 2023 by Jordan Groll
I would recommend Vic’s to anyone looking for a good family auto shop. They have always done outstanding work and I always leave happy. Location is super convenient and there is an awesome group of guys working here. If you’re looking for quality work/reliability then Vic’s is the place to go!
