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February 2024 by Derrick Porter
The eye doctor office staff is amazing!! The glasses store service was great also, however, the pricing is very misleading. I was advised that i would receive a discount on the 2nd pair of frames. Each pair cost was $159, with insurance. For both pair was $380 and for 1 pair was $190. Thats definitely not a discount. Then, with all the new technology, why does it take 2 weeks to get the glasses back? A week should be the max!! I highly doubt I'll be going back to the glasses store. I will definitely be back for the eye doctor though
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February 2024 by Cheryl Hilson
Vision Works on Cypresswood has excellent customer service and nice array of eyewear. They listen to what you want, assess your needs and out comes a product that you are satisfied with.
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February 2024 by Ashley Webber
I am and will continue to be a returning customer at this location. This location is conveniently located next door to the dr office and they have a good frame selection and great customer service.
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February 2024 by Me Me
Poor training and even worse customer service.Went in to have the nose pads replaced with silicone ones. The employee was struggling to get the old ones removed. I offered to wait for the other employee because ibwas worried she was going to mess up my glasses. She insisted she got it and while I waited she mentioned that if something happened to the lenses they were covered.10 minutes later, she gives up and has the coworker help, he gets it fixed right away. I get home and see a 1.5 inch scratch down my lense that wasn't there before. I feel bad bc I don't want to get the worker in trouble but after about a week go in and ask for a replacement of the lense.1)I get told it's an old rx so they will have to use a newer rx...fine not much of a change so I am okay with one updated lense2)states that there will be a fee but will ask manager what kind of discount can be applied they will call me on Monday3) by Thursday, no call so I call4)manager can't take the time to call puts employee #3 to call to say they can give 50% off the lense. For a mistake they did???? I could understand covering their cost of a lense but anything above that seems wrong.5) I am told employee 1 was wrong to tell me that breakage would be covered...not helpful after the fact.Sooo after a year enter at your own risk, and don't trust what is said, get it in writing.
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December 2023 by Erica Johnson
Love them. Enjoying experience for my family when we go. Everyone is very pleasant, patient as welcoming.
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December 2023 by Neenee Bro
Lolita was awesome! She was very helpful with me choosing my new frames. Thank you for assisting me..
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November 2023 by johnny dominguez
Store associate was very knowledgeable and was a great help with my glasses selection. He was also very knowledgeable on the extras I could add on
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November 2023 by Themessiah Hollingquest
We love it here !! Great service speedy and very friendly , KNOWS WHAT THEY ARE DOING IN ALL FILDS
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August 2023 by Trenice Taylor
I was there on 8-10-23, the customer service is is always great. The young lady was helping another customer and myself. She help me find a nice pair of glasses and her co-worker finished. I will be returning next year.GREAT JOB ?
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August 2023 by Xiomara Pizarro
Big shout out to Yamil for his customers service. Quick and professional. Thank you for your help !
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July 2023 by Oscar d Torres
Great place. They listen and meet all my needs. So happy with my new glasses
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July 2023 by Yadira Vargas Flores
The customer service was outstanding. I felt so comfortable and welcomed. Did not leave me waiting and helped me with any and all questions we had. I’ve been to the woodlands location and they look at you like they don’t want to assist but this location was the opposite! Very attentive and so nice!
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July 2023 by Zulema Parrales
Went in assisted me very well. Answered my questions. And they were very friendly.
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June 2023 by Kendra Leanne
The doctor was simply amazing! Dr. Alan Lee, super funny and made the appointment relaxing! As for the glasses portion I just felt a little mislead with pricing.
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May 2023 by Michael Veasey
The service and price was the best I could find. They had many styles and designer frames to choose from. This will be my go to place for eyeglasses.
