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March 2024 by Briget C.
Due to our experience with this location and the escalation of the issue we had due to their purposeful errors, and blatant misinformation they gave- we will be contacting the Texas insurance commission as well as the federal trade commission. Certain members of this locations pharmacy staff and manager Ahmed are incompetent and should not be handling patient information, nor filling prescriptions. My husbands RX faced a 4 week delay due to their incompetence & lack of concern. Staff here will ultimately submit prescriptions incorrectly to the insurance, and then blame the insurance for the denial. 4 weeks it took us to get ONE prescription filled- all bc of their incompetence, and lack of desire to help their customer. We had to do the legwork to uncover THEIR mistake- and the insurance explained fully it was due to the way it was incorrectly submitted. The only reason we had the RX sent here was bc no one else had the medication in stock, but we will NEVER return here. They outright lie to their customers stating they don't have something when they do, blame the insurance for their mistakes- and went as far as to say we could "only" fill our RX at one specific pharmacy (BCBS PPO plan) which was a lie- it was all submitted wrong by staff. They never offered to apologize when it was explained to them what happened, never took accountability for their error & were completely inconvenienced with their customers. We even spoke to the store manager Sherry who tried to help as much as she should- because Ahmed and his staff simply didn't care that it was their fault & made no attempt to right the wrong. They took it one step further when my husband picked up his prescription that was finally filled- and asked for his ID, but he was never asked for his ID when he picked up my same exact RX a few weeks prior. I went inside to inquire as to why they asked for his ID- and the manager Ahmed showed me the binder that names & RX into are taken down into- and I informed him that my information was never asked for when the same RX was picked up prior- he had no excuse other than to say it "should have been.". It was a HIPAA violation to expose that binder- I work in the medical field & informed him of his violation as to where he scoffed & downplayed his error. Protocols are not being followed, and they are cherry picking customers they feel are a "problem" to get information from -which is also discriminatory. We fully plan to contact the insurance trade commission & have this location investigated for violation of HIPAA & privacy practices violations. Avoid this place at all costs if you can. I'd rather go without medication than to give this place the business it doesn't deserve with their horrific lack of customer service and patient care.
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January 2024 by Amargosa R.
THIS IS A LETTER MAILED TO Customer Relations, Walgreens Co., 108 Wilmot Road, MS #2002, Deerfield, IL 60015: You need to FIRE all in charge at your store located at 7304 Louetta Road in Spring, Texas. They seem to be OK with LONG LINES, both at the Car Window and Inside. The apparent Head Pharmacist is Stupid and HATES White People. The incoming Phone system is also Nuts and almost impossible to Navigate. I also get calls from the "auto-call system" claiming that a medicine is ready for pickup, but then find it is the wrong medicine, or that nothing was ready. I take four blood pressure meds, and they were all prescribed by the same doctor at the same time. But every time I go to pick them up, only three are ready - and they claim I must come back in 30 days for the NIFEdipine ER 24Hr. I told my doctor, and he said to "have them call me and I will straighten them out"! But the stupid, incompetent bums won't bother to make that call. This has been going on for 8 months now! EIGHT MONTHS!!! Today I went in to pick up that NIFEdipine, and had to wait 30 minutes for it to be filled. I was charged for a 90 day supply (90 pills), but when I got home, the Dumbo gave me only 30 Pills! The average customer comes in shaking their heads, and leave cursing!
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October 2023 by Amanda Wagner
Pharmacy is horrible. I can’t get a simple antibiotic prescription. I’m told to come back over and over. I had to wait several days and I needed my prescription for my son’s ear infection! Months go by and I try to get another prescription here for myself and I have the same exact issue! On day two now of waiting. People are rude that work there too. I’ll be switching pharmacies next time.
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October 2023 by Rod H.
It seems like the corporate heads who are actually in charge of the Walgreens have expertly established a system of cutting costs and hours for so many workers that it results in a incredibly shortened staff that is incredibly overworked. In which those employees get all the brunt of the disgruntled customers. I wish these complaints were reflected on those who are actively in control of the system and not the overworked employees. I actively hear customers complaining about the lack of proper management and staffing for their employees. Again I don't think the staff has a "lazy" or "disorganized" problem. They have a management problem from the top.
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October 2023 by Gregory Ory
Waited 2 weeks and 4 phone calls to find out that they can't fill my prescription because of the distance between my doctor and the store.... which is only 2 miles away... Still waiting to speak to Amaud the manager. First 2 times I called they said it was an issue with my insurance... I explained both times that I was using Good RX coupon. They said it wasn't in stock and needed to order. Waited 3 more days with no update...called again #3 they said they had it in stock and would be ready at 6pm the same day. ..no response. Call #4 Shalandra explained it can't be filled because of distance from the doctor to store...WHAT DOES THAT EVEN MEAN!!!!!?? Garbage service!! NO communication. Do not... I repeat DO NOT USE THIS LOCATION .
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September 2023 by Zaira Rodriguez
If I could give this location a 0 I would, before it was good the workers would be on task and quick. Now they are all so slow, always talking and let’s not talk about the pharmacy. Always takes longer than 30 minutes to drop off and pick up. This location went very bad, these new kids don’t know how to do their job. The manager seems to be irritated all the time, I would too with these these kids working, bad costumer service.
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September 2023 by Jennifer Schattle
Unfortunately, I’ve had to come here often over the course of this year. Little kids in daycare. Every time their system is either down or their associates are getting cussed out. I used to feel sorry for them. I’m sure both is causing a high turnover. I never speak to the same person twice.
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July 2023 by LeAnn Butler
I am currently on hold with their pharmacy... I have been ignored now for almost 20 minutes. The same lady keeps putting me back on hold and doesn't wait for a response from me before I hear the music again.... This happens every time I try to call.... someone over there needs to get their staff organized. This is outrageous.. to not be able to help someone on the phone for this long tells me how little they care for their customers or how short staffed they are... Either way, unacceptable!
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July 2023 by Macie H
Location is decent inside, not unclean and normally friendly associates. But this location has the worst order full rates of any I’ve tried. Over 75% of my pickup orders total at this location “couldn’t be filled” and were canceled. Most were very generic items with easy substitutes. This location needs major inventory help, I also regularly see expired food items inside.
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July 2023 by -Mr. Shift Yo Perspective -
I’ve been meaning to write this review/complaint for about a month now and having to go by this Walgreen’s reminded me of why i needed to.In short, the pharmacy was very disrespectful and humiliating. I bought 10 syringes and they mixed the correct ones with some incorrect ones. However, I didn’t become aware of the incorrect ones until after about three weeks later because i take a shot once a week. For the first two weeks I had no problem because it was the correct syringes. It was the 3rd week is when I discovered the error. I found more than a few that were incorrect so i brought them back to this pharmacy since this where i bought them, and long story short, i was first drilled about it by this lady, then despite it was their error for giving me the wrong syringes, they refused to change them out.I was so furious after all the questions and back and forth i left all the syringes on the counter and left!Yeah they got a couple dollars, but lost a customer for sure!
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June 2023 by Libby K.
SAVE YOUR TIME AND PATIENCE BY JUST GOING TO HEB PHARMACY NEXT DOOR!! I have use Walgreens pharmacy my whole life and this location is by far THE WORST I have ever dealt with. I've been going here for a year because it close to everything and I've been putting up with the shitty service but I just can't take it anymore. You're GUARANTEED TO wait 45+ minutes inside or in the drive through every.single.time. This final time I waited about 45 minutes in line, my insurance had called this pharmacy personally at 12pm that same day to confirm my prescription which they confirmed was all good and I could pick up. I ended up going around 7:00 pm to pick up and they informed me it still wasn't ready after waiting in a long wait line. Okay so another 15 mins sure. I wait and after 15 I get a text saying insurance issue. I go back up just for them to realize they don't even have the medication needed and only had a brand name available that would cost me $250+ my normal cost. I understand the poor girl trying to help me isn't completely at fault but Jesus why cant the pharmacist not figure this shit out especially when I was told my order was "ready" 7 Hours prior. This is just another of the many issues at this pharmacy and at this point you'd have better luck just going to the H‑E‑B pharmacy Next door.
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June 2023 by Victoria Worlow
I don't understand the negative reviews. I went in today. They didn't have my new insurance card. I gave it to them. They were friendly and quick. They called my name about 5 minutes later after getting the prescription ready. While I was waiting they got orders taken care of for at least 6 people. This is a pharmacy doing its best
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May 2023 by Nef Prieto
DO NOT COME HERE!!!!This pharmacy is the worst! Staff is extremely rude and you will be waiting a long time for your medicines! They have terrible customer service. You’re better off driving further out to any other pharmacy!
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May 2023 by Chelsea Houston
This Walgreens is very understaffed and the employees present do not care about the customers, how they are inconvenienced, or their needs. They seem to have completely forgotten that this is a pharmacy through which they are employed to assist people. Incredibly long wait times to do anything at all. Choose any other location but this one.
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May 2023 by Denise Jackson
OMG! You can’t be serious It takes too long to get your medication at the pharmacy! I received a text message informing me that my prescription had been filled but finally after waiting 25 minutes to get to the counter I was told only 1 of 2 was ready!! The pharmacist didn’t even know what she was talking and couldn’t answer any of my questions about why my medication wasn’t ready and what could I get over the counter. All she could tell me was that I had to wait an additional 20 minutes for my other prescription. I waited the additional 20 went to the drive thur and was told I had wait 30 MORE MINUTES!!!! This is pathetic!!