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June 2025 by Jenny Hurtado
I came to drip prescription and the attendant said to return in 1 hour. We came back 3 hours later and the medication wasn’t ready. Bad service
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June 2025 by Chris B
Terrible service. If you don't want, or know how to do the FedEx, then don't do it. Better than providing terrible service and being clueless to what's going on. I figured there was a reason why nobody is ever here.
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March 2025 by Chris Moore
This store is awesome! The employees are very friendly and they always seem to have what I need.
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January 2025 by summer balsheh
I had an extremely disappointing experience with pharmacist Erica Vu. She was disrespectful and outright lied regarding the law. When I asked for advice for a 12-month-old, she claimed it was “illegal” to provide medical advice or even read the back of the box. Later, she admitted that saying it was “illegal” was just easier for her, stating, quote-unquote, “It’s just easier if I say it’s illegal”. Which i also have proof on a recording on a phone call. A phone call in which she HUNG UP ON. Walgreens, wisely choose your pharmacist next time.
This is incredibly harmful and unacceptable. Telling customers that something is illegal when it’s merely policy creates unnecessary confusion and mistrust. Customers might believe they can never ask any pharmacist for medical advice, which is simply untrue. Policy and law are drastically different, and misrepresenting them is unethical and irresponsible.
If she isn’t trained to give advice in certain situations, that should be clearly communicated as a limitation of her training or her pharmacy’s policy NOT as a legal matter. Lying because “it’s easier” is not only false but shows a lack of professionalism and respect for customers. Pharmacists are trusted professionals, and misleading the public damages that trust.
I hope this issue is addressed, as her behavior is harmful and unprofessional.
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January 2025 by Bill D
Pharmacy Lady was super helpful with discount for medication. Young lady up front was super nice.
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January 2025 by katherine escobar
Why are the employees on their phones while there’s people waiting?
And then the manager has an attitude when you get her to help you after waiting for a while.
Can’t ask them a question because it’s such an inconvenience to them
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November 2024 by Courtney White
Drive thru horrible wait time and the lady at the window this morning was very rude. Never returning to this location again.
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July 2024 by Christa Hatcher
I realized today that this Walgreens pharmacy has messed up every single prescription I’ve had in the last 6 months. Every single one. To top it off, the rudeness and disrespect of the pharmacist and technicians is deplorable.Rude to me personally, and I’ve witnessed them talking openly about other customers while I wait in the stupidly long lines.
I’m currently waiting on a prescription from yesterday that simply wasn’t filled. No explanation, just that they “decided not to fill it”. Ridiculous. Will be switching to another chain. Honestly not sure why I’ve stuck with them so long.
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July 2024 by cynthia fischer
I am so fed up with this Walgreens Pharmacy.
They never have the medication, even though the medication has been ordered for days previous, and a text has been sent telling you to pick up your medication..
Every single time, I go to pick up the medication they tell me they do not have it, and it must be ordered , it was not called in..
This is every single time month after month. I am so fed up with this pharmacy…
Heads up, use another pharmacy do not use this pharmacy. Are you sp
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February 2024 by racheal deleon
I have never had any trouble with filling my same prescription until a unexperienced kid gave me the wrong brand of albuterol . When all he had to do is look at my past history for the past years and see what prescription I get . To someone that has severe asthma brands make a difference . It’s like some people take ibuprofen and some take excedrin cause it works different for them . He wanted to then argue that he had already given me albuterol when all he had to do is look at my history and give me my usual medicine ! A total unexperienced unprofessional kid with no common sense .
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December 2023 by D “DEZZY” S
Great Senior Employees, they do rotate trainees in and out sometimes and it's sometimes frustrating, but when you think about their hours that they required to work and the amount of customers they attend to, they manage to still do a great job. They are just as important as doctors and keep similar schedules, but people don't realize that our give them the same credit when credit is due. They maintain professionalism and patience "what some would call 'bed-side manners' beyond some doctors that I gave gone and no longer go to. Thank you for the Walgreens staff at 19302 Kuykendahl/Spring Cypress.
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November 2023 by Ellen Henley
I'm a long-time customer of this Walgreens. I've always been happy with the staff. Renee is worth her weight in gold. She always does her best for everyone. There are often newbies who are perhaps nervous and learning the ropes. Give them a break. I will continue to use this pharmacy. I think they're great.
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September 2023 by Aaren Marchi
Been using this pharmacy for a while, grew up in Houston from 91-2010 and moved back with long covid in 2022. They've always been semi-bad, arguing with basic instructions from the doctor, the pharm assistants-employees ~basically anyone who isn't the pharmacist themselves~ have the worst attitudes. They go out of their way to inconvenience people by intentionally not doing what they're supposed to do. I had a drug that was supposedly ordered a week ago and everyday was told "it should be no problem, it'll be in by 1130am tomorrow" and after 5 days I just went ahead and said screw it. I'm sending it to Amazon pharmacy. I can wait 2 days at this point, you all have already screwed me.*Update - I figured out how to transfer my prescription online since this one wouldn't release the order and lo and behold did the prescription come in within 1 day to that pharmacy.This location is garbage - don't let them lie to you and treat you like you're less than. The pharm techs have attitudes and need to be replaced.
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September 2023 by Zari Notsayin
I went up here to get some documents printed, I sat there for 30 minutes while they helped a white lady but not me and when I finally spoke up they suggested that I go to another place because the machine was backed up… It was a frustrating experienced that caused me to miss my dmv appointment.
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September 2023 by Monica Washington
I had a great experience at this Walgreens. The young ladies and Pharmacist was very pleasant & helpful.
