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February 2024 by Robert Evans
If I had future work, I'd use a different company. Before work began, I received conflicting information from the scheduler, salesperson and technician. The company doesn't seem to have clear responsibilities for its employees which causes confusion for the client. In addition, I wasn't convinced that they fully understood or addressed the original problem. Nevertheless, having removed some of the sheetrock (which I agree needed to be done) and left a fan and dehumidifier in place for 4 days, they were to return to repair the sheetrock and paint. I asked twice for a quote and never received a reply. I eventually arranged for another company to repair the damage.
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January 2024 by Jay C
Very professional. They triple checked if the work was completely done to leave us with great satisfaction with the job. I would highly recommend them to anyone.
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January 2024 by Shara
December 2022 before the freeze and just a few days before Christmas, we had a water leak from an ice maker and I called the plumber. They in turn called woodlands water restoration, they came quickly to our need but pulled the entire kitchen out; never stopped once when they found mold which was active and wet , we had just bought this house and had no idea it had a leak under the sink that soaked the entire island, and was obviously old. When they ripped this out and saw mold they should’ve stopped and contained the area, turned off the AC unit and asked us to leave. Fast forward to the last 6 grueling months of sickness from black mold and spores that entered into our air ducts and grew over the summer time that cost us 50k to remediate. IF this would’ve been done properly then mold spores wouldn’t have made their way jnto our AC unit and made me very ill. To make it right they need to right their wrongs. From what each mold inspector we’ve had in the house each have told us this was the source of our issue. Not handling mold properly. Even the guys here doing the work said, they should’ve been wearing mask, which they should have been and stopped the work. If I knew mold like I know now we should’ve even left the home in this process. Just beware they do the right thing when mold is found and discarded or you might be in for a rude awakening months later like we were.
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January 2024 by Bill Page
Their service was very quick and efficient!
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January 2024 by Corey Fox
Just one phone call is all that’s needed for complete care. From accident damage evaluation and restoration, to even remodeling, WWR has you covered!!
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January 2024 by Kimberly Moore
I just wanted to let you know how much I absolutely LOVE Addam! He was very thorough, explained what was needed and not needed to me in detail and why, was very professional and courteous, and answered all of my many questions!!!You have a GREAT asset in Addam, so if you want a loyal customer, it would be beneficial for you to keep him on the payroll. ?
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December 2023 by Sandra J
Provided step by step procedures. Friendly and very helpful. Always called and kept me updated.
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December 2023 by Linda Lin
Knowledgeable, efficient, got the job done. Came, assessed, gave quote, work started all in less than 6 hours same day.
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November 2023 by Dara Bernard
Woodlands was exceptional! Justin went above and beyond to ensure our family was safe, comfortable and satisfied. He worked diligently and remained positive throughout our entire experience together. Hopefully our paths never cross again but if they did, I 100% want Justin back!
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November 2023 by Cheryl Bourda
*** Updating my review as this company is addressing my concerns and stated they will be refunding a portion of my payment. This is much appreciated.We had some water leaking from an upstairs bathroom and needed mold remediation and remodel. Ryan was quick and came out same evening for quotes. We booked the mold remediation and because we decided to not use insurance was told he would get back with us on a better price than quoted for the remodel. I emailed him after not hearing back on the pricing, but was never responded to. Regardless, they came out for mold remediation as promised on day we booked. It started with dehumidifier being installed for a few days. The dehumidifier fell out after 24 hours and we couldn't contact the guy. He came out a few days later to do the mold remediation, but due to dehumidifier falling out only had it for about 24 hours.
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November 2023 by A Guy
Justin and Ashton - what great guys! We had a bad water leak in our downstairs bathroom ceiling and they arrived promptly, immediately got to work, tore out the bad sheetrock, setup the dryers and dehumidifier, cleaned up well and were finished in a couple of hours. They were very personable, professional, dependable and expeditious. Highly recommended!Service: Water damage-related cleanup & repair
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November 2023 by Miranda Bussey
I want thank Melody and her team for the wonderful job they did with restoring our bedroom closet. They did more than was expected. All the workers were very professional, clean and quick with their work. They did an awesome job and the communication throughout the project was excellent.Services: Remodeling
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November 2023 by Luis L
Quick professional response. Did a great job with the dry out process.
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October 2023 by Miranda B
I want thank Melody and her team for the wonderful job they did with restoring our bedroom closet. I called them after using them in the past. They were very quick to respond. All the workers were very professional, clean and quick with their work. They did an awesome job and the communication throughout the project was excellent.
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October 2023 by Margie Young
Woodlands Water Restoration is absolutely the #1 BEST business we have ever dealt with when it comes to helping us protect our biggest investment being our home! I can't say enough good words about Woodlands Water Restoration. We had two separate water pipes break that were both behind walls each occurring within a week of each other. Both pipe breaks soaked carpeting and damaged sheetrock. I didn't know where to begin or who to call. I started "googling" and the good Lord lead me to Woodlands Water Restoration! Melody received my call and helped calm my nerves and said she would send help out within the hour. Ryan came to the rescue just as promised within the hour. He was very professional, super nice and explained the entire cleanup process. Once again, as promised and at the appointed time, Dane came out to do the demo work. He too, was very professional and super nice. He was respectful and took great care to cover up items with plastic sheeting to protect them from all the dust and debris resulting from the demo process. Also, he left the rooms clean and carried off all the damaged carpet and sheetrock. He did a great job! A week later, the second pipe decided to break around midnight! Yikes, caught me by total surprise. I was the only one home at the time and I did not know how to shut the main water pipe off to my house. Once again, I called Melody and she was very reassuring and said she would send someone out right away. Yep, sure enough, as promised, this time Brandon came to my rescue at 1:00 AM and shut the water off for me! WOW, now that is service that goes above and beyond all else! He said would be back at 10:00AM in the morning to start the water restoration (Round 2) process all over again. He arrived as promised in the morning at 10 AM! Dane came out again and did another great job with the demo! Job 2 is currently drying out with the heaters going. Thank you Woodlands Water Restoration and your employees for being there for us in our time of need. Not only did y'all do excellent top-quality work but equally just as important, y'all treat your customers with honesty, respect, a handshake and a friendly smile! Thanks again! Y'all are absolutely the best above all the rest!!! Margie and Dale Y.
