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November 2023 by Zack
Just don’t do it. Will not pass a deleted truck even though Erath is not an emissions testing county.
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November 2023 by George Franklin
Did both vehicle inspections in good time.
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September 2023 by R A
I reserved a U-haul at 8am. When I came to pickup the U-haul from this location, the worker told me that it would not be ready until 9am because he did not check it yet! I told him I have helpers scheduled to come to load the U-haul and I need it on time but he refused to check the U-haul and he kept doing something else. I came back at 9 and kept waiting. He did not give me the U-haul until 9:30am! This is so unprofessional!!Also, when he gave me the U-haul I noticed it had several dents along the entire side wall of the U-haul. Although those dents were obvious and very noticeable, the worker at Dewaynes did not mark those dents! If I did not tell him, they would have charged me for it!I would never recommend this location! It is so unprofessional and the worker at Dewaynes seems like he does not want to work and do his job!!!
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August 2023 by Katie Nichols
Do not go here, especially if you are a college student. The old man will take one look at you and put on additional fees and unnecessary add-ons to anything, even the uhauls which is supposed to be set fees.
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October 2022 by Dennis dela Pena
Extremely rude and disrespectful, two elderly ladies that seem like they are too good to explain rates and pricing first of all. They were extremely condescending the whole time, ended up not using them and I’m glad I didn’t I hope their business tanks. They do not know how to treat people let alone be professional. Would pay to give negative stars if I could
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October 2022 by Angel Castellanos
An older lady attended me and while i tried to figure out the pricing on the uhaul services, she stopped in a rudely and interrogated me in a condescending manner. If you decide to visit this place, good luck
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October 2022 by Janine
Needed an inspection. Very nice and quick. Thank you.
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August 2022 by Jake Brewer
Awful experience. The proprietor added a false cleaning fee onto my rental. Additionally, he never even got off the phone to properly accept my U-Haul.
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July 2022 by Lanell Gonzales
DO NOT use this place to rent a Uhaul. I reserved 2 trucks online a week ahead. He called to tell me he had no trucks and to call Uhaul. Uhaul said he had trucks. I called him back and he insisted he had none and that my reservation had been canceled. I called Uhaul back and they said I still had reservations, that Dewayne had one truck and he was getting the second at another location. Called Dewayne and he said he had no idea what I was talking about. Uhaul then said I for sure would have a truck, that he had one coming in the day before I needed it. They reserved my second truck at the other location. Show up to get the truck and he says it’s broke down. Called Uhaul. She called Dewayne and asked if he had a truck, and if it was running. He said yes. When she gave him our name, he told her it had JUST come in. My son in law went to get it and Dewayne tried to tell him his card was declined. Which it wasn’t. We got the truck, but the guy was really mad and rude. He did not want to rent the truck to us, and we guess it was because we were returning it to a different location. My niece reserved a truck from him several months ago, and he refused to let her take it because she was a few minutes late. This guy should absolutely NOT be in the Uhaul business. My experience with him makes me want to swear off Uhaul altogether. Zero stars. Do not recommend.
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June 2022 by Teresa Meyers
Couple of things with these people. If you're renting a U-Haul from them they will add on charges that they won't tell you about: 1) charge 20.00 if you return after hours which if you rent on Saturday is almost a guaranteee since they're not open on Sunday and 2) even if you return the same day they will charge you everyday until they are open again. We returned on the same day, Saturday, but they charged us through Tuesday because they were closed on Sunday and Monday (Memorial Day).Good luck to you if you decide to rent a U-haul from them. Plan on spending a couple hundred more than you planned.
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June 2022 by Peggy Justice
Rented a Uhaul truck there. Dewayne is great!
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June 2022 by paulpruitt1999
Didn't answer the phone. Tore a car apart and offered no solurion....
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May 2022 by Teresa M.
Couple of things with these people. If you're renting a U-Haul from them they will add on charges that they won't tell you about: 1) charge 20.00 if you return after hours which if you rent on Saturday is almost a guaranteee since they're not open on Sunday and 2) even if you return the same day they will charge you everyday until they are open again. We returned on the same day, Saturday, but they charged us through Tuesday because they were closed on Sunday and Monday (Memorial Day).Good luck to you if you decide to rent a U-haul from them. Plan on spending a couple hundred more than you planned.
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April 2022 by Braydenmcd2000 ..
Talk about almost being screwed over!! Mr.Dewayne tried to screw me over and tell me that my rear main was leaking and he had to pull the trans and motor to fix the situation and get my truck back up and running Which was going to cost a pretty penny and my truck was going to be un operable for two weeks till he's "not busy" and then another week to "fix it ". Then Come to find out I decided to hold off in repairs and get a second look by a different mechanic so I took it to ford and they told me nothing was wrong with my rear main seal and it was just my oil pan gasket which is a easy much cheaper fix that didn't even take a day. As a college student I highly suggest no one give this man business because he is the definition of a scam!!!
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February 2022 by Sergio Lozano ver
Really disrespectful, older gentleman start asking my wife legal questions like for real, are you border patrol agent or something, really rude, if you dont like your job don’t do it, if you don’t have time to make a good quality service for your costumers stop working there
