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October 2024 by Bennys World
I first have to start with buying the tie rods because when I bought them the product description never stated that the tie rods differed in that one was auto rack and a manual rack tie rod. I could’ve never know which was which. I gave suspensions.com a call and got a hold Katie. Katie greeted me and I told her the issue. I told her that I needed the right parts and fast for the customers car and she agreed. She managed to expedite the shipping and helped me with the return and also got me a refund to the difference on the cost of the correct tie rods. I appreciate Katie very much. We need more Katie’s in the world
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September 2024 by Tim May
Great People, Great Service, Great Prices
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September 2024 by Elixoria
I quite enjoyed Krystal’s responsiveness and her assistance. I think the products will be good as well but only the time will tell. Hoping to update this comment with an updated one in the future ?
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September 2024 by Dan Kurz
Carla and co were great! Went out of their way to help me get the parts fast! Faster than promised. Lower control arms worked great. Thanks!
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September 2024 by Gabriel Sapinoso
Cayla was able to provide me the right ball joint for my vehicle...
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September 2024 by A D
Katie was great! So informative and friendly, each of our conversations was a pleasure! Part shipped out the same day, looking forward to the upgrade this weekend!
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September 2024 by Bill Griggs
She was very knowledgeable on the part, and it was an easy experience
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September 2024 by bnb services
Krystal was very helpful Although the information I needed was avaiable, she did provided thethe contact # for Energy.
Thanks again
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September 2024 by Ron Morton
Good customer service.
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September 2024 by Jaden Flowers
I couldn’t have been happier with my service I made a mistake and ordered the wrong parts and emailed customer support and they got back to me the same day and within 48 hours they had made sure to get me the correct part I needed and got it sent out and shipped the same day
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September 2024 by Jason Cox
Excellent source for suspension parts and very helpful staff! I had some questions/confusion and Katie got back to me quickly in email and then followed up with a phone call. She helped me get everything sorted to get the right parts quickly. This type of high end customer service seems rare these days. I wouldn't hesitate to purchase from suspension.com again.
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September 2024 by slowrook
Super friendly and supportive, and special thanks to Cayla!
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August 2024 by Weston Anderson
Great company with amazing products and a good price. Customer service is very fast and helpfully with any questions or issues. I would recommend them to anyone looking for upgraded suspension parts
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August 2024 by Jorge Romero
Top customer service.
Placed an order and it was processed and shipped in no time. Unfortunately some events prevented me from using the parts.
Katie was extremely helpful in guiding me through the return process in a responsive manner.
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August 2024 by Michelle Tanz
The product I ordered was high quality and affordable. When I didn’t need an item, they allowed me to return the part with the support of excellent customer service. Thanks very much, Katie!
