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February 2024 by Gentlemanspyder _41
Joyce has been very helpful in my purchase! She is very kind and informative. I hope her supervisor gives her a raise.
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January 2024 by Swagstein 9
Quick fast customer service very polite I needed some new suspension bushings and they had it in stock they sent it right away!
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January 2024 by Nigel Love
Fast, knowledgeable, friendly customer service.
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January 2024 by 0 32
Rebecca Jimenez was very helpful and thorough in her explanation. Thank you.
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December 2023 by Volan
Very friendly and professional with excellent service
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November 2023 by George T
Good experience over all with a purchase of a suspension upgrade made in Australia. The wait was as expected, not too bad for a product shipping from that far, the customer service was very much on top of communicating with me, the product was good quality, the shipping box was destroyed by UPS with some accessories missing as a result, but the best part of my experience was getting the missing bushings faster than the tracking number for that package. Pretty impressive for an after sale responsiveness. Will definitely purchase from them again.
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November 2023 by Doug Scott
I ordered a suspension rebuild kit along with hub bearing assemblies. Multiple packages shipped directly from manufacturers. Had missing and damaged parts. Rebecca from customer service took care of multiple mistakes made from the manufacturers and it took three times to get it right but she stayed on it and went above and beyond in my opinion to get it right. Excellent communication and genuinely cared about taking care of me. Best customer service rep I've ever dealt with. Highly recommend their business.
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September 2023 by Ray Botto
Rebecca was so helpful with my orders! She was the boss!?She did everything possible to get my truck back on the road with my new parts!Rebecca got on the phone with the supplier and shipping company to make sure my missing part would be delivered promptly!I Recommend her for a Pay raise and paid time off! She was Awesome!
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April 2023 by Daniel Deaton
I found the company site while looking up parts for my truck. I sent in a question about availability of numerous parts for an upcoming front-end rebuild, and received a response within two days (from customer service representative Joyce Hackett), including a cart with all of the needed suspension and steering parts, and a request for confirmation of size of a particular bushing set. After a couple of return calls and a cart update, I purchased by phone, and received the parts within two days. Excellent customer service at all points, and I will be recommending this company to others.
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March 2023 by Lee Hillin
The parts were awesome worked very well!The customer service was very good!Delivery was super fast!I would recommend this company for your suspension parts!
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March 2023 by Mike Stone
Krystal in Customer Service did an outstanding job helping me with my concern. First, she actually listened and made NO excuses. She gave me several options that gave me the control and belief the concern would be rectified which it did almost immediately after I spoke to an experienced Tech guy Chuck, which BTW was super cool too and listened to my long story about the history of my corvette. I am a retired 29 year Law Enforcement veteran. I used to pride myself with going out of my way to helping others! Krystal is the epitome of Customer Service. Great experience working with Suspension. I plan to order all my corvette rear end parts from Suspension. I trust them!
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February 2023 by Joseph Strahan
Sierra S., you have excellent customer service skills. She helped me find some car parts and gave me a discount code because I was making my first purchase. She is fantastic.
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January 2023 by Ian McCormack
Customer services was amazing. I received my order in a timely manner and it fit as described. The instructions were easy to follow and the quality looks to be tip top so far. 10 out of 10 will shop again!
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December 2022 by JD C
Great customer service from Sierra. Prices are higher than parts stores, but I would have to wait a month for parts I need yesterday
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December 2022 by John Landbeck Jr
Excellent advice and service: needed an apparently scarce front bushing for rear springs on my 97 Ranger: Sierra fixed me up with the part number, and Krystal got it ordered for me, and actually got it in the mail this evening!!I’m a very happy camper right now!Great people/business to deal with!Judgejohnmd
