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December 2023 by Delynn Egan
My husbands, boss rented him a car. Supposed to be able to pick it up December 26, 2023 at 8:00 am. It’s now 8:43, a lady that works here, showed up, but she can’t help with picking up car. She allowed people to walk in office and wait.This is ridiculous, for employee’s to be this late.It’s now 9:00 am, still no employee, to get rental car.Now 9:07, finally someone driving up, hopefully that can give rental assistance.I understand that it’s the day after Christmas, but Enterprise don’t care what day it is, if you are returning a rental late.There was definitely be an additional fee.
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November 2023 by Roadie Gear Works
Historically, Enterprise has always done us right. Yesterday, we booked for a rental and was given the runaround from losing our reservation to the escalation manager being completely unprofessional and refusing to provide a resolution. We never got our rental when we needed it/not at all. We will never rent from here again and will advise our business partners to follow suit.
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November 2023 by Alan Cardwell
I had a great experience with the enterprise in weatherford, Tx.Assistant branch rental manager“EM SQUYRES “ was on top of everything! Very courteous, friendly and professional.
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September 2023 by Carson Nelson
We went in yesterday to return our car and Lenny helped us out. We were really impressed with the customer service he provided. We will definitely be using y’all for our future rental car needs.
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September 2023 by Sam Mauldin
Third time this year that I've made reservations for employees only to have enterprise call and cancel the day of pick up. They let you make reservations without having any vehicles available.
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July 2023 by Jason B
Great customer service, Lenny with the Stephenville branch really helped us out when it came to the rates and getting the vehicle ready in time. Would definitely recommend Enterprise to anyone looking to rent a vehicle!
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July 2023 by LARISSA SAUCILLO
My family and I have rented from here multiple times. Every time I come in Morgan is working, I’ve never seen any other employees there but she ALWAYS makes sure we are taken care of. She is so courteous, answers all our questions and makes sure we get the vehicle we need. They are always clean and I’m great condition. I won’t rent from anywhere else! I even drive over an hour just to use this specific location sometimes! We love it!
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July 2023 by Edward Joy
Never have any cars and need to change hours on website, states you are open until 5pm but professional hand written hand sign on door says 4pm. Thank you for the extra charged day!
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July 2023 by Pamela G.
I made a reservation on June 12th to pick up on July 3rd at 3:00pm for a business trip out of town. I arrived at the location at 2:45 on the 3rd, there was a note on the door to the public that they were closed for the holiday at 2:00pm. I never got a call that my rental car would not be available if I didn't come in early. We were totally left without a car for our business trip. We called to the customer service number, gave our confirmation number and they said someone should be there, then told us they would have to send my call over to the escalation team. That went absolutely NO where! The person that answered the phone had so much noise in the background (dogs barking, ppl talking) we could hardly hear them. He said he would contact another Enterprise to have a car delivered to us, he said he would call us back shortly. We never heard another word from him. So there should be an open escalation case on this rental but who knows? Regularly we make a reservation for a particular class of auto and don't get it. The reason is always the same, they didn't send the car class you reserved. So sad we won't be able to use this location anymore, it is the most convenient for us but it can't be helped, we can not chance this situation happening again. We've done business with this location for 10 years now and the service is at it's all time low!!!
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May 2023 by Whitney Willett
Enterprise did a wonderful job of helping me out! Morgan was an absolute delight and took care of me. I would absolutely recommend them and use them again! The car I rented was so nice and I had no issues at all. Thank y’all so much!
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December 2022 by Mike Cason
4 cancelations in 2 hours from 4 separate towns! How does a corporation survive like this.
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December 2022 by Thomas Gonzales
Get there at 3 to pick up a reservation get told to Come back In a Hr show back up there completely Closed terrible terrible
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October 2022 by Shara Brown
Morgan is extremely helpful and sweet! She kept a smile on her face while she was multitasking way more than the average person! Even the staff at the body shop where I took my car were raving about her! They talked about how she keeps her positive attitude and is very dependable despite the fact that she is the ONLY person working/managing that whole location since Covid started, she’s rocking it … but it would be nice to see her get some extra help especially since Enterprise is the only rental car company in Stephenville which means they probably stay pretty busy.
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October 2022 by samthepitbull
How can you run a rental car agency and not have rental cars for weeks at a time? Seems like a bad business model. Also, I called 3 times during business hours and the phone just rang and rang and rang. This place needs some work.
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October 2022 by Shara Nolen
Morgan is extremely helpful and sweet! She kept a smile on her face while she was multitasking way more than the average person! Even the staff at the body shop where I took my car were raving about her! They talked about how she keeps her positive attitude and is very dependable despite the fact that she is the ONLY person working/managing that whole location since Covid started, she’s rocking it … but it would be nice to see her get some extra help especially since Enterprise is the only rental car company in Stephenville which means they probably stay pretty busy.
