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December 2023 by Todd Y.
Service departments is horrible. They really do not care what happens. We had Ranger AC fixed and then the sync system quite working and their solutions is to deny deny deny. Avoid at all costs
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November 2023 by Courtney D.
Went in to this dealership to trade in our vehicle, they looked over our vehicle for an estimate we walked away because we were not happy with the car that they were going to do for the trade. our vehicle was just fixed at the shop no problems we left the dealership and it started to throw codes and shake and try going off road almost wrecking on my way home we check it out here this dealership had unplugged our map sensor to get a lesser value for our trade in. Now will not look up videos to see who tampered with our vehicle!!! I do not suggest this company they will do whatever to lower the value of a trade in!!! And I almost wrecked due to them!!!
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September 2023 by Krystal Richards
Everything went smooth & everyone was super friendly & helpful!Services: Tires
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April 2023 by Gabriela Alcala
They check and fix a problem on my car for free also I loved the excellent customer attention. I'll keep coming for all our cars needs.Good price on the oil change and filters.
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March 2023 by Christine L.
2 STARS !!! That's pretty generous... The used car manager Kevin is one of the rudest people I ever had to misfortune to speak with. Salesperson Nicole is unprofessional and basically a liar.. Good Luck....
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September 2022 by Rick C.
Service department. Took my F350 in for Manufacture Recalls (2). Service department said that they would need the truck two days. They contacted me to with information that my batteries needed to be replaced. Contacted me to let me know the truck was ready and to come pick it up. paid for the replacement of the batteries and left. Called today for the paperwork on the recall and informed that the parts were back ordered from Ford. Would have been nice for the service adviser to let me know that at the time of picking up the truck.
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July 2022 by Scott T.
Bought a used F-150 and did not have the door lock code. The guys in the service department were very helpful. Less than 10 minutes later we had the code at NO charge. Thanks guys.
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July 2022 by Adrian R.
Bad service. Bad service all around My vehicle has been in here numerous of times. Same issue
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May 2022 by Shannon C.
Don't, just don't. I've picked mayflies off my hamburger and not left a negative review. Horrible service.
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May 2022 by Frank B.
Shady, downright rude, and plays games.Went in there to sell them a vehicle and asked to test drive one of their used vehicles. Told them I liked what I saw on the drive but would need to take it to an independent mechanic to have it checked out. They said that was fine but one of the sales managers then comes out and politely asks: "what, you don't trust my mechanics?" and asks if I was going to take it to someone specific in town. I politely told him trust was not a factor and that I would need to take the vehicle to an unrelated, undisclosed mechanic. At which point he made it clear he was no longer interested in being polite and friendly, and walked away from me. Something to hide perhaps? What would a reputable dealership be doing selling vehicles they don't want the buyer looking too closely at? Needless to say I did not end up buying that vehicle.As for the sale of my vehicle, I redeemed a KBB Instant Cash Offer through them to have them tell me they could pay off the rest of the loan but could not cut me the check for the positive equity I had on the vehicle (over $4000) until they got the actual paper title from the financier. Sounded like run of the mill car dealer dishonesty but ALLY financial vouched for their story. This is all well and good but three times along the way I contacted them to check on the process over the like 34 days it'd been since I actually gave them the vehicle, and all 3 times I got "I'll give you a call later on" and they blew it off. My concern grew when I saw my vehicle for sale on their lot! I expressed my concern to the head sales manager and another one of their sales managers, only to be completely ignored. In hind site I understand that they are able to advertise the vehicle while sale is still pending, but that is only because I know someone who worked at a dealership and he was able to shed light on this. Your average consumer is supposed to know this, how?ALLY confirmed that they released and mailed the title on the 12th and that it would be 7-10 business days ... so why was I still in the dark on what was going on come May 2nd? Began looking at potentially involving an attorney when they called saying "the check is ready". Picked it up the next day; more rudeness, no apology, no explanation, no nothing. Just "here ya go".Never at any point was I rude to them, nor was I being a pest. It'd be one thing if it was a reprint of a receipt or something I was asking them about but it wasn't--it was $4200. That's a lot of money not to keep someone in the loop about and blow someone off about when they ask for an update on the situation. Crap customer service at best; outright disrespect/game playing is what it felt closer to.Wouldn't be surprised if they chimed in to try and maintain appearance in the public eye. Where was it when I was politely asking and a simple phone call or text would have prevented this? I can assure you they did not give a flying crap if I felt like I was being treated with respect while dealing with me personally. It was far more important to them to play this game with me. I'd recommend avoiding these gents.
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October 2021 by Valentin Esquivel
I went 30 min before they close. I have a nail in my tire. I'm not from town and was told to come back tomorrow because they were cleaning up...
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April 2021 by Habeebah Slappy
Fast and friendly service! I would definitely come back here again.
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April 2021 by Jeremy Schwertner
Very good service with a great staff
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February 2021 by Allen Brown
I’ve used Quicklane in the past and got good service. However they have slowed to a speed that is unacceptable. If you have time to wait around for 2 or 3 hours this could be a place for you. I am going to some place that has some sense of urgency and staffs to meet demand.
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February 2021 by scott sines
They do good work
