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August 2023 by L. A.
A friend of mine showed me photos of a beautiful Ford Bronco that she was approved for and was under contract with. We were just simply waiting for it to arrive on the lot. However, the day it arrived turned into an absolute nightmare because she was told then that she couldn't get it unless she agreed to go with their lender. The manager who told her was extremely rude. She didn't understand this since she had already been approved, and several weeks earlier! I think it downright criminal that a person is not allowed to use their own banking or loan officers, and instead, they are forced to use only the questionable lender of the dealership. A vehicle is an expensive and long-term commitment that we consumers should be comfortable with. I was going to look into buying a pickup myself after seeing hers, but after seeing how my friend was treated (so rudely and poorly!!), I will go to another dealership and encourage others to do the same.My friend is a popular and well-respected stylist and realtor, so Triple Crown Ford, word will get out as to how you treat potential buyers. Shame on you!
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March 2023 by Christine L.
2 STARS !!! That's pretty generous... The used car manager Kevin is one of the rudest people I ever had to misfortune to speak with. Salesperson Nicole is unprofessional and basically a liar.. Good Luck....
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September 2022 by Rick C.
Service department. Took my F350 in for Manufacture Recalls (2). Service department said that they would need the truck two days. They contacted me to with information that my batteries needed to be replaced. Contacted me to let me know the truck was ready and to come pick it up. paid for the replacement of the batteries and left. Called today for the paperwork on the recall and informed that the parts were back ordered from Ford. Would have been nice for the service adviser to let me know that at the time of picking up the truck.
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July 2022 by Scott T.
Bought a used F-150 and did not have the door lock code. The guys in the service department were very helpful. Less than 10 minutes later we had the code at NO charge. Thanks guys.
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July 2022 by Adrian R.
Bad service. Bad service all around My vehicle has been in here numerous of times. Same issue
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May 2022 by Shannon C.
Don't, just don't. I've picked mayflies off my hamburger and not left a negative review. Horrible service.
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May 2022 by Frank B.
Shady, downright rude, and plays games.Went in there to sell them a vehicle and asked to test drive one of their used vehicles. Told them I liked what I saw on the drive but would need to take it to an independent mechanic to have it checked out. They said that was fine but one of the sales managers then comes out and politely asks: "what, you don't trust my mechanics?" and asks if I was going to take it to someone specific in town. I politely told him trust was not a factor and that I would need to take the vehicle to an unrelated, undisclosed mechanic. At which point he made it clear he was no longer interested in being polite and friendly, and walked away from me. Something to hide perhaps? What would a reputable dealership be doing selling vehicles they don't want the buyer looking too closely at? Needless to say I did not end up buying that vehicle.As for the sale of my vehicle, I redeemed a KBB Instant Cash Offer through them to have them tell me they could pay off the rest of the loan but could not cut me the check for the positive equity I had on the vehicle (over $4000) until they got the actual paper title from the financier. Sounded like run of the mill car dealer dishonesty but ALLY financial vouched for their story. This is all well and good but three times along the way I contacted them to check on the process over the like 34 days it'd been since I actually gave them the vehicle, and all 3 times I got "I'll give you a call later on" and they blew it off. My concern grew when I saw my vehicle for sale on their lot! I expressed my concern to the head sales manager and another one of their sales managers, only to be completely ignored. In hind site I understand that they are able to advertise the vehicle while sale is still pending, but that is only because I know someone who worked at a dealership and he was able to shed light on this. Your average consumer is supposed to know this, how?ALLY confirmed that they released and mailed the title on the 12th and that it would be 7-10 business days ... so why was I still in the dark on what was going on come May 2nd? Began looking at potentially involving an attorney when they called saying "the check is ready". Picked it up the next day; more rudeness, no apology, no explanation, no nothing. Just "here ya go".Never at any point was I rude to them, nor was I being a pest. It'd be one thing if it was a reprint of a receipt or something I was asking them about but it wasn't--it was $4200. That's a lot of money not to keep someone in the loop about and blow someone off about when they ask for an update on the situation. Crap customer service at best; outright disrespect/game playing is what it felt closer to.Wouldn't be surprised if they chimed in to try and maintain appearance in the public eye. Where was it when I was politely asking and a simple phone call or text would have prevented this? I can assure you they did not give a flying crap if I felt like I was being treated with respect while dealing with me personally. It was far more important to them to play this game with me. I'd recommend avoiding these gents.
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March 2021 by Ken C.
Have a mustang my daughter drives while at college. We purchased the extended warranty specifically for her being out of town and able to get service and a rental while work is performed. She had a problem wjth the car and took it in. Thwy cant look at it for several days which is no problem. Attempted to get her a rental but they have none available. They use Enterprise for back up but they said they must only use Ford vehicles and they were out of those. I talked with service tech and then service manager and both said sorry nothing they can do. We talkesd with Ford Customer Service and rhey said that is not completely true. They always try to use Ford rentals but if not available the dealership can use other brands. Customer Service at this dealership is vary poor. Would never recommend to anyone nor would I ever purchase or recommend the Ford extended warranty.
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July 2020 by Kelly C.
We broke down in Stephenville Texas and called Texstar Ford. This dealership was awesome!!!!!! They came and jumped our vehicle so we could take it to the ford place. We knew we needed another alternator. They put a Ford alternator on it and checked our battery and said we didn't need another battery. This dealership got us on and out SO fast. We couldn't believe it. I would HIGHLY recommend this dealership to anyone.
