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December 2023 by SR ONLINE STORE
Msg on dec 13 2023: As per your reply i already sent an email and it’s almost 3days now no response yetMr Junior was the employee in first colony mall he said he will convert my line from prepaid to postpaid that's why i was agree to buy another 2 lines with the phones on the down payment once everything done he said he is unable to transfer my prepaid lines i need to goto corporate office they can do it. I went to corporate office they said i am not eligible convert to the prepaid i need to get new numbers. This really very frustrating we have waited almost 2hrs in the store and paid almost 570usd for nothing this is un human behavior just to sell the product for his commission. Very unethical behavior
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November 2023 by George Mouton
I went to see Mark at the AT&T store in Sugar Land. He is really helpful and patient and he will get you a great deal on a new phone or phone accessories!
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October 2023 by Mica Signing
Very limited if shopping for iPhones and a little more expensive than the Apple Store right down the mall’s hallway from them
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September 2023 by Last
At least at this location I was greeted and given accurate information, unlike dealing with the racist liar working at 310 Hwy 6 ?
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April 2023 by Suzanne Salazar
I don't usually have to go into an AT&T store but I had and issue with my phone and the Apple store referred me to the AT&T store in the mall. I was greeted by the friendly manager Ricky. He looked up my account and provided me with some insight on my services and what was the best way to proceed with upgrading my phone. He also assisted me with my current cable set up and how I could save money! Ricky is very knowledgeable with the products and services offered by AT&T. I felt comfortable talking to him. He did not pressure me into buying anything just gave me an eye opener to what AT&T can do for me. So if you are in the Mall stop buy and talk to Ricky for your AT&T needs. I will be back. Thanks again Ricky!
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March 2023 by Kaushik “Kash” Rambhotla
Store is okay but poor customer service. They need to revisit their policy manual about what the word service even means. I'm talking about the kid in the store looking at his phone and looks up with a sigh as if I'm inconveniencing him. 2 weeks and my problem still hasn't been fixed.
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November 2022 by Randy Countiss
Madison was a pleasure and resolved my issue swiftly. She was understanding and had me out on my way within minutes
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October 2022 by Jaylen Gonzalez
Came to switch from T-Mobile and the new manager Madison was amazing!! She was so helpful in explaining everything and I got my phone and all my accessories with her. Really happy with my service and glad she is the new leadership of this store. Thank you, Madison! You are great!
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January 2022 by Ashley Love
I LOVE THIS LOCATION SO MUCH!!! The employees there are always super helpful and attentive.
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December 2021 by Douglas Escobar
Worst experience ever! The “manager” the Hispanic girl at first was super nice and kind promising stuff and discounts. She asked for our information and we gave it to her because she seems honest, after we gave her the info she started changing the plans and prices which I did knot like and told her that i rather wait to get new phone and change from T’mobile (which I never had a problem) to at&t which she got really upset and I even record her because she completely change her attitude.After a while, we received a letter from at&t charging me for a new account and phone lines! That lady from at&t opened a new account with no authorization and by this time I haven’t being able to resolved this issue. Every time I call at&t they transfer me to one department to another one and gave me no solution. The fraud department is wack, it is not even a person to help you!!! Now they sent me a letter stating that I’ll be in collection if I do not pay.Thanks at&t and the “honest” people they hire.Please do not go to this store, you might get a victim of fraud and lies, taking you money away.
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September 2021 by Loretta
I had some wonderful service I have been looking for a phone service for all day I cam into this location at and Vincent was great he made sure he asked me what I wanted and that is exactly what he did I am very satisfied with my two phones I got
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September 2021 by Deon Burnett
First time in a long time I've went to an at&t store and was happy after the visit.
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August 2021 by Joe Cashion
Vincent was very helpful and walked me through everything he did. He did an outstanding job, I will be back.
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August 2021 by Leola Poole
Vincent was very knowledgeable andPolite. I will come back and Buy my new phone with Him .
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June 2021 by Claudia Polanco
Nicki was awesome. Her customer service is the best I’ve ever encountered at First Colony Mall in Sugar Land. We went to another store the day before in Katy and we had a horrible experience. But Nicki was amazing as well as her other colleagues. They made the experience pleasant and easy. If we could give this store ten stars we would. Definitely will be going back to them for anything we need.
