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March 2024 by Haley Acuff
Great payment plans for new puppy owners so you wont have to pay so much upfront, however, they wanted $500 for spay/neuter and that did not include the antibiotics or cone - those were extra. Staff is friendly though.
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March 2024 by candi o
We made an appointment to put our sweet baby to rest. Everything was ok except when the vet injected the first medication too fast and made him cry out in pain. It wasn’t supposed to be like that. I can stop hearing the sound he made right before he passed. I hope karma catches up with him for that sooner than later. Such an insensitive human.
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February 2024 by Kimberly Robinson
We love Banfield Pet Hotel & Hospital! My Teddy has been going to both since he was a puppy. He is naturally a shy dog, but he is always excited to go to our appointments here. We have always had a grays experience and feel comfortable knowing he's in good hands.
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November 2023 by Patricia Roderick
Today was not a good experience after receiving a phone call about our pet's upcoming physical exam appointment and the approach the vet tech took that was conflicting and defensive. If having a pet plan with Banfield is going to be this difficult when it comes to updates in their policies and how their vet techs convey these changes, we might be looking elsewhere. We've been with Banfield since 2013 - both of our dogs have been see across 4 different states. We've been pretty loyal despite some ups and downs, but this call today really had us re-considering our position.
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August 2023 by RAUL
A few variety.... great bath stations
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July 2023 by K
I find it odd that the female vet wouldn’t allow me to be in the room with my puppy but when my husband brought him the second time she allowed him. She told me they don’t allow owners in the room ever.
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June 2023 by Bruce J Snider LLC
I was a customer for over 12 years until Covid hit and I stopped making payments. Instead of remembering the 12 years of payments - they gave me a bad credit report that is still there.
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April 2023 by Mathew Lewis
Absolutely disgusted with the service here. They show to be open until 6 PM on Saturday. I showed at 5 and they had no patients. Were just sitting there. Told me they couldn't take my walk in visit due to they were already closing early since they were slow. I explained I was on my way out of town for a last minute emergency and needed their Bordetella and shots etc to leave my two dogs either a doogy dare care. The Vet didn't care and the desk clerk smirked and thumbed up me when I complained mentioning a bad review. Completely lazy and rude!
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April 2023 by Joanna Cruz
Absolutely the best and most hear warming staff. They took such great care of my senior dog. Terah & Joshua & Leslie & are so kind and give a warm hello to your furry child.
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March 2023 by Alexis De Ollos
Extremely rude and unprofessional. They do not care about you or your pet. They seem to think that it is acceptable to charge an arm and a leg just to be rude and condescending to ADULTS. I pay-paid for puppy wellness plan was given THREE months of preventive in August (2 months prior and ONE month, current). I was told the reminder would be given to me when I came in October for her one year vaccines...only to be told when I inquired, today, where the remainder of the preventive I paid for was that they gave me the whole year in August.... There's no way when I came home with only three!!. They did NOT give me the remaining treatments, but instead of correcting their error, they argued with me. WAY TO GO OLIVIA!!! ASSUMING she is actually the "supervisor" as she claims. Your service is by far the WORST ever. Olivia decided to speak over me and raise her voice.
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January 2023 by Jonathan Greenstein
We love the doctor, technicians, and staff at Banfield Pet Hospital. Located within the Petsmart Banfield Pet Hospital offers emergency and routine medical services for most pets.We transferred our Banfield plan to this location after we moved to the area and after asking around - everyone spoke highly about the level of service and care- and they were spot on because it’s great.They are very knowledgeable and caring, they pay close attention to what is going on and give 100%.Hands down our favorite pet hospital for general veterinary services and care.
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January 2023 by andrea fuentes
The staff here is amazing and actually care about your pet? I brought Milo in because he had a paw injury and it was the only Banfield with availability and the nurse was so helpful and very sweet. Definitely come here for your pets needs.
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November 2022 by Jacqui F.
Absolutely terrible customer service. Vet would not come out to address my problem with service that the front tech was providing. My friend gave me her dog who had a wellness plan. We were both told that I could add my card on file to her plan to continue. Vet/vet tech refused to provide service until I started a new "wellness plan", Even though we were told that I could continue to use my friend's plan until it expired in a few months. What a Waste of my time and my friend's money. I was using PetsMarts grooming service as well. The poor customer service from this Bansfield has convinced me to never give a dime to PetsMart again on food, toys, or service.
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July 2022 by Francine V.
The response they gave is insane. I've emailed and called and no one has responded. This hospital does not care about your pets.
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June 2022 by Kendra Yelling
I loved the experience at Banfield Pet Hospital. Blanco need emergency help and they said come in now. Blanco is much better now and they personally called to check on his condition?