Bank of America with Drive-thru ATM offers a mix of customer experiences, with notable service highlighted by several reviewers. A consistent theme is the exceptional help provided by an employee named Daniella, who is praised for her kindness, patience, and ability to solve various banking issues efficiently. Customers appreciated her assistance with cashing checks, using the mobile app, and resolving problems with debit cards. One reviewer mentioned a previous negative experience at another location, but found this branch to be much more pleasant, thanks to Daniella's outstanding customer service. Additionally, the branch staff, including a manager, were recognized for their helpfulness and quick service, often completing transactions in under ten minutes. Overall, this location is seen as a reliable choice for banking needs, especially due to the dedicated support from its staff.
I have been a customer of BOA for 9 years, and I appreciate their service. Especially Valerie at the W Grant Pkwy branch in SL. She is very kind, welcoming, and professional in solving any request. Her customer service is excellent.
October 2024
Daniella Taylor, she is the person who helped me with each and every single doubt and got it solved with very patience and also she has given me so many tips to how use the app. Great service
January 2024
Staff are very friendly & helpful. Drive-thru ATM only.
