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January 2024 by R. M.
32 minute wait because they only had one teller... This is just a BANK masquerading as a credit union. Come bank here if you want to be charged unnecessary fees and to be treated like a number.Keep your generic reply! Intentional deception to imply the managers care to help.
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December 2023 by Fred Kagai
Alma Martinez was very informed in regards to all the loan questions I had, was very professional and made the whole process easy for me to understandThank you Alma & Brazos Valley
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December 2023 by Latrice Tensley
I have had nothing but a good experience with bvscu.And the loan officer who always helps me.
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December 2023 by Roxanne Hernandez
Today I went in for a wire transaction! My first time ever doing one and Veronica helped me out tremendously! I had other questions and she took her time with me! She even made a call while me standing there to get my questions answered!! Never once was in a rush, even though there were 2 others waiting in line! My trip there was smooth (well except for my child being a toddler)! She even called me late to let me know the wire transfer was received by the other party!! Thank you again Veronica!
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November 2023 by Nate The grates
Great bank and easy to work with; had my cards lost and stolen, every time I was able to get a replacement in great time. This is a bank who cares for their customers deserves all the stars.
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September 2023 by Tiffany
I’ve been banking here longer than I can actually remember. It’s been lovely. My one issue is hours of operation. As a teacher my schedule completely conflicts with BVSCU hours. I recently had my card canceled and I have no access to my funds, but I cannot make it to the bank. I wish there was at least one “teacher friendly” day that was open later.
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July 2023 by Ed Maly
Thank you, very much, Carla Robinson and Alma Martinez, for converting my CarMax loan to a much lower rate yesterday! You guys are the greatest!
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July 2023 by Eric Boulet
Alma was awesome and answered all of our loan questions. Everyone was very friendly and helpful.
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June 2023 by William Berlocher
I have been a member of BVSCU for many years and can’t recommend them enough! The customer service is excellent in every way.
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June 2023 by M Rivera
I registered to meet with a banker, the system said I was next in line, I waited an hour and 10 minutes before I was seen. The branch manager, Carla Robinson was with a client when I arrived and there were two other bankers in their office with no clients. When Carla finished with the client she walked out and said she would be with me shortly. About 45 minutes later I was still waiting so I asked Carla, who was standing in the front teller area with two of the other bankers if she could help us and she said no. I asked how much longer and she said she would be with us in 10-15 minutes. When we were finally tended to, the one banker was still with the same person. This is poor management of this office and poor customer service. For a simple service that we needed Carla should have someone else designated to assist.
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June 2023 by Steven Lewis
This bank was referred to me by several friends! I opened an account because I am starting a new job here in a few weeks and I want my direct deposit going here!!! I’m looking forward to banking here because of the many positive reviews
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June 2023 by albert campos
The Banking staff is so nice and helpful. The only bank I would use .. glad I'm a member.
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May 2023 by Mr. Leumas
Monica was very helpful and understanding of my banking situation today. She took care of all of my issues and I left today a very satisfied member. I highly recommend BVS Credit Union to all.
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March 2023 by Amelia Perez
Carla Robinson went out of her way to solve my dilemma. She knew exactly how it should be handled. She followed up with me that day to ensure me all had been taken care of. Thank you, Carla.
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March 2023 by Monique Degeyter
When you have a live customer standing in front of you for over 10 minutes you take care of paperwork after. Always help live customers first. The phone calls and paperwork can be handled later. Especially since the phone all was initiated after the customer walked up.
