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December 2022 by Noh
Don't use these ATMs. Came to deposit some cash since the lobby was closed and it ate my cash saying it "retained my cash". Didn't even give me a number to call or print a receipt with any info like other ATMs like Chase and BofA ATMs does when this error occurs. I called capital one bank and since they out source their customer service to India, their customer service reps can't even understand what you are trying to say and they just pretend they understand without helping at all. Such a shame that banks can just steal from you without any repercussions .
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October 2022 by Pharis D.
I have gone to the Sugar Land, Town Center, location almost exclusively. I have never had nothing but good service. I don't expect perfect people nor every trip to be perfect. The reputation they have with me is bigger than any one incident. Shout out to my teller, Jasmine.
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April 2022 by Lola W.
Rude tellers! Nora was very unprofessional and disrespectful. This is the third time in a row that I have had problems with this branch. In addition, the wait is always long. I will be moving my money to another bank.
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April 2021 by Robert F.
Rude mean ugly women who simply are fed up with their lives and jobs, if you're gonna be an a******* don't work in customer service...PERIOD. The energy in the building is really off and grim. It's a bank so there really is no go to regarding what can be done or not, they're just crappy tellers. I spoke with capital one on the phone and I was assured that I could withdraw as long as I have my account info, these clowns didn't even take the steps to ATTEMPT to give me a credit check, and the fat Hispanic lady kept rolling her eyes at me. Get some new help because they only cater to old folks, apparently
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February 2021 by Mario Acevedo
Right hand side ATM is always down. Doesn’t take deposits
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December 2019 by Anish Patel
Its an ATM lol
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October 2019 by Amy T.
This is how long I waited at the bank drive thru once I put my cards and fully filled out withdrawal slip in the tube and sent it to the bank teller. I ended up turning off my car! ....when I asked why the wait, I was told she had other customers to help. Seriously ridiculous. .....and this after waiting 10 minutes for the person in front of me! .....I was just getting cash out. HAPPENS EVERY TRIP TO THIS BANK!
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April 2019 by Matthew Cohen
Service at the ATM is rendered at the same rate as inside the branch during business hours. Slower than you could possibly imagine. Only thing is, that inside the branch, you see the extra bank employees standing around, doing nothing, or talking and giggling about their weekend or their new significant other getting mad about there current significant other because they don't want to be alone, so they lead on the old novio/novia Just to be sure they have someone to handle the problems they don't feel like handling...
