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December 2022 by Asma A.
I love their cleaning services for my wedding band. Unfortunately, customer assistance could be offered faster when they see you walk into the store and have not been helped.
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October 2022 by Ulelia Childs
I give this establishment no stars. I only clicked one because you can't post until you do. In August I paid $600 for a custom name plate. I chatted via text with the representative showing pictures of desired piece. I was assured that i would receive the same type of piece as picture was shown. When i received the name plate, it was nothing like the picture. They took letters and welded them together. When i spoke with the representative and complained about the piece, he claimed he would get back to me, however, I never heard back from him. I disputed the transaction with my bank, but whatever fraudulent lies they told my bank, the credit they gave me was reversed. This company does not create custom pieces and lack integrity. They could have honored their word and remade the name plate to look like the picture we chatted about and discussed, however, instead they never called me back or even tried to make it right. I will never use this company again or refer anyone here.
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August 2022 by Rocio Y.
We have been going to this Kay for years since we moved to the area and even though we now live closer to another, we keep coming back here. The customer service is exceptional, the main reason we have been so loyal. The team overall has been very kind and personable, but I wanted to specifically thank Shamsha. She has gone above and beyond to help my husband and I in our search for our jewelry needs. She has always been patient in helping us find the perfect item, and when one of my favorite and most sentimental pieces kept breaking, she helped me get a replacement. I am a long haul client here and I can't recommend this location enough.
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March 2022 by AAsma Malik
The best place for all your jewelry, watches, grills and repairs.
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September 2021 by Lala L.
Lovely people who care about you as a person not just mediocre csr. No hassle no stress purchase and repairs
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January 2021 by Stephanie Calvino (Stephanie)
Top notch engraving and great lighters.
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December 2020 by Amoeba Wizard
Top notch engraving and great lighters.
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November 2020 by Arnakeia White
I’ve purchased several items from this jeweler. Had no issues until 2019. I dropped off my 4 gram 925 silver necklace box chain with both of my children’s names engraved for repair. The owner sold the company with out notifying customers. Needless to say, we have been unable to retrieve my necklace in The last 19 months. Terrible business practice. As for the new owners, they couldn’t help me get my merchandise back. I’ll never support them again!! Smh! Very disappointed in Zohra and others at charms, etc.
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August 2020 by Nick P.
Love this store! I have been going to them since I bought my first wedding ring back in 2009. I keep going back for all my jewelry needs. They never disappoint. Great service and safety. If they don't have what I want then they find it for me and have it brought in. They also made me a huge fan of LeVian. I didn't realize what great quality and beauty LeVian brings to Kay's. It should be their flagship in my opinion. I am a little disappointed in how understated LeVian is for the company, pushed back in the corner like a disobedient child. Especially since LeVian is featured on the red carpet. Highly recommended location, always treat me like I'm number one priority! AAA+++
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January 2020 by Hector Ramirez
DO NOT BUY ANYTHING HERE!!! The 10K Gold cross I bought for my son $85. looked like real gold just for the time the exchange policy expired, 7 days.
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July 2019 by Marjan Zakeri
Never waste your money there. They sell very low quality jewelries for very prices. I bought a stainless steel band and a pair of earrings for 54$. The earrings broke the next day. I went there to see if they do anything about it but they did not have any return or repair or exchange at all. A band similar to the band that I bought was sold for 13$ on Amazon and the earrings were like 5-6$. So, be careful. When you go there because they try hard to sell their garbage to you for the price of gold! They do not believe in clean money at all!
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August 2018 by Noel Johnson
The have everything!!! And if they don't they will get it for you! I've taken my jewelry repairs to them multiple times and they are always fast, efficient, and reasonably priced! Awesome people and awesome service.
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May 2018 by Nicholas A. Bouza
Sunday: Seems like a nice lady manning the kiosk. 7 day exchange policy. I had a damaged chain and wanted an exchange. They wanted to exchange a shorter chain with no $ return on difference. Kiosk lady to call me back... no call yet. Monday Update: the owner called and said he'd exchange the chain for me. Wow I'm surprised. We'll see how it goes.
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July 2016 by Sean C
My new favorite place at the mall. I've dealt with the family that owns this place many times. They've replaced batteries for my watches, removed links from my watch, and removed and replaced bands for me. They do a great job, are very friendly and are able to do most simple repairs quickly. The price might be a little pricier than some places in Houston but not by much and for the price it's pretty average for watch repair service in Sugarland. I highly recommend this place for any simple watch repairs.
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December 2014 by Tammy Harvey
I have a daughter who is going to be 16 years old this month and I wanted to get her something special and would be a keepsake. I decided on a charm bracelet. I decided that I would patronize Charms Etc. in Sugarland. I expected to have a negative expeience, but I was pleasantly surprised. The owners (husband and wife) were very kind and helpful regarding picking out the charms and bracelet. There were quite fair with the prices and did not charge me for the engraving. I will be returning to add pieces to my daughter's charm bracelet and other family members. GREAT EXPERIENCE TODAY!!!!! Tammy Harvey