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April 2024 by Zac C.
Outstanding leadership and customer service! This evening my wife and I bought our household items and decided on a pizza for dinner. The food court was relatively busy but quickly backed up as shoppers placed orders before closing. The two attendants were trying hard to keep up, but as often happens, they fall behind. They are human. I located a gentlemen who seemed to be in management, Donnie, and mentioned that the food court might could use some help. Not only did Donnie address the issue immediately, he did so with a great attitude. Within a minute, the food court had three additional employees. The clear and obvious leader of the team in that kitchen was Ms. Allison. She was hustling, knocking out orders with enthusiasm, and set the tone for the rest of them. This experience was highlighted even further with the fact that Donnie came back to check on his team and his customers not once, not twice, but THREE MORE TIMES before we left. That is leadership and teamwork at its very best. Thank you, Donnie & Allison. Fine job!
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April 2024 by Jullie T.
It's always busy tho... the customer service is not always friendly.compare to other state. The selection isn't that much, but pretty much good enough
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February 2024 by Josh Owens
Two and a half hours plus to get my (all ready purchased) tires installed with an appointment? If you have time to waste, this is your place!
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February 2024 by Jignesh shah
Don't suggest customers to come at 10 for walk in as there will already by 15 people ahead of you at 9 55 am even before the store close and you will not be served. Purchased 4 tires but earliest installation appointment was 2 weeks from purchase. Tire was dangerous to drive. Costco doesn't care about members. Too busy location. At 10 am it seemed like Thanksgiving sale with long queues on store. Do not schedule tire appointment at sugar land location. I got the refund.
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January 2024 by Mim Tran
Great team service. Having an appointment makes it easy.
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November 2023 by Baba Jani
Their phone does not work. They do a clumsy job. No one takes responsibility
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October 2023 by Corpus Dude
In all seriousness is anyone from Corporate looking at these reviews and terrible feedback? Is the store manager actually listening and doing anything about these complaints?I think these people working in that shop are under some kind of influence (drugs, alcohol) and I hope they get tested soon. I can't even describe the level of dialog and service I got from them. I cannot describe how bad it was. Never Again and I am canceling my Costco membership just for that reason.
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September 2023 by Arie
By far the worst tire center. Oh, they'll sell you a tire if you're willing to waste your time ordering it, then wasting another day having it installed (at least a week later), but god help you if you have a flat tire or other emergency. They are the most apathetic bunch of people who seem to genuinely hate their job I have ever seen. They refused to pull my car in for a flat repair with 5 hours to go until closing because according to Chris the manager, it takes 35 minutes to fix a flat and they don't want to tie up a bay for that long. He also said in a very condescending tone that "You have a spare tire, that's what it's for".No Chris, a spare tire is to get you to the tire shop. It's not meant for you to drive on for days and risk getting another flat without a spare until an appointment opens up. Speaking of which, this location never has any available anyway. It's the most mismanaged tire shop (costco or otherwise) I have ever seen. The other Costco Tire shops are all terrible compared to Discount Tire, but this one in particular has an attitude to go with the terrible service. At that time, I was caring for my very ill late father so I just couldn't risk going without a spare but they did not care.Do yourself and your sanity a favor and go to Discount Tire. They'll price match Costco's prices too if that's your worry and their warranty certs are full replacement instead of prorated. Best part, you're in and out in less than an hour.
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September 2023 by Prominder Bhullar
The worst Costco tire center ever visited. Came in for a basic tire replacement for a flat, and after 9 hours of waiting I come near closing time only to find out that they haven’t even started on the tire because of a membership issue, of which they didn’t even bother to call. They then told me to come tomorrow, 2 hours after opening and it will be done first thing as a priority. Come tomorrow only to find out that they hadn’t even started the tire AGAIN, didn’t answer any of my phone calls and didn’t even know of my situation because the workers hadn’t bothered to communicate with each other about my situation. Don’t deal with George, worst rep ever. Completely dismissive of my complaints, tried to pin blame on me for coming in an hour late despite the fact that they had literally 24 hours to change ONE TIRE and didn’t even bother to call when an issue with membership occurred. He had the audacity to even say I had 4 walk ins ahead of me, despite the fact I had dropped off my tire a WHOLE DAY IN ADVANCE. It took them nearly 3 more hours from when I came to finally replace the tire. To add insult the injury, when they gave me my car back they didn’t even air up the tire they replaced and insisted it was fine and I just had to drive it. It was at 19 PSI when it was supposed to be at 33. I then had to take even more time out of my day to do even the most basic level of their own job. While I got a credit of 40 dollars for my troubles, it pales in comparison for the 2 whole days I had to waste for something that should’ve taken max 2 hours to do. I’ve been a member of Costco since 2003, and this is by far the worst service I’ve received. I will never come to this tire center again.
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September 2023 by HS C
It took whole day wait (drop off at 1030am) to repair the tire. No appointment. Why? How can you expect making an appointment for flat tire which is not what you can predict, and the next available appointment is a week later. If you want to buy tire without needed service, use costco. Or forget about this place.
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August 2023 by Roopal Shah
With tires purchased from Costco and an appointment, we waited almost 3 hours in the store for tire rotation! Told there was a nail and instead of replacing it, we got sent home with the spare tire installed and a request to come the next day. Came the next day for another 6+ hour stall-out. . . Grateful they noticed the nail. However, there is no excuse for the poor service and the wait time. This is Costco? Whatever happened to their pride in quality and service?
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July 2023 by Amrish Raj
I would give them zero starts if I could. One of the worst service I have received. I had a appointment for a tire rotation and balancing. They we’re running low on staff and wanted to cancel my appointment saying I was 20 minutes late while I was standing in line and there was no one at the counter as it was the same person doing the service and manning the counter. When I told them that I was heading out of town and needed this they delayed the process and it was more than 3 hours before I received the car and on top of that the manager was very rude and made me replace a new tire with less than 5k miles by saying that there was a nail in the tire and cannot be removed and the tire need to be replaced.I have always used discount tires and the service was excellent, this was the first time I used the Costco tire service and would never advise anyone to use the tire service at Costco Sugar Land. Very unprofessional and always delays.
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June 2023 by Anthony Louis
Always have great prices and selection. Great people who listen and provide excellent service. Definitely worth the membership and more. Thanks!
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March 2023 by Eliza L.
I've been coming to Costco SugarLand for many years, since they open. Never would I thought to write a review on a wholesale grocery store, usually only on restaurants. I came in for a return & wanted to speak to someone about "cap ribeye". During mid covid time 2020 per butcher, the regional manager no longer want to sell this piece because is not profitable (something like that). I had to drive all the way to Richmond (Greenway Plaza area) to get the cap rib eye. I would buy like $200 worth of cap ribeye. Sometime mid 2022 this location also discontinued selling cap ribeye. However, my family from out of state tells me their Costco still sell it. My family and I really love cap ribeye. Therefore I spoke to the young lady named Maylyn in customer service. She wasn't to familiar about the cap ribeye. So she went to get the manager. The manager was assisting with someone else at this time. In the meantime she noticed I had a business membership card. She ask if I shop here a lot. I told her "yes" , almost every 2-3 weeks because I have 3 little kids. She told me about the "executive membership" and all the perks that comes with it. Also about opening a Citicard Costco credit card. She was NOT like a sales rep trying to be pushy to sell something (hate that the most). She explained the benefits. To my own surprise, I actually listen. She convinced me to switch to the executive membership. I'm thinking to myself. All these years I missed out on the cash back. I also end up receiving a big Costco cooler bag. This will come in handy. Ashley (manager) came over to assist me. I explained to her about the cap ribeye. She went and looked it up in the system. She said the cap ribeye is not available at the moment but is NOT discontinued. It will be back but she doesn't know when. So there is hope. I was so happy to hear that. Now it's just the waiting part. Hopefully the cap ribeye will come back soon. I really need the cap ribeye. The older lady (dark short wavy hair) that process my return was also nice. Overall my experience today was great. Customer service was on point starting from the returning item, customer service with Maylyn, speaking to Ashley the manger, & self check out (even sales person help me scan and get out quickly).
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February 2023 by Jo W.
This is another store that wants you to pay $120 a year and then they want you to bring your own products up like you work there I'm sorry when I spend 120 a year to shop at a store they should have cashiers $120 plus all the money I spend in that store I deserve a cashier if you do not think this then you deserve to go under I know that ain't gonna happen because there's a lot of stupid people that will ring their stuff up and save you payroll taxes and from keeping someone from getting a job this is ridiculousYou're 10 years too soon wait 10 years till I die and then you don't have to have cashiers because I know what customer service is ever 120 of my year you don't
