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March 2024 by Annie C.
My husband who is a Veteran that deals with PTSD. When he took his vehicle there, he was told while waiting for awhile that the technician who changed one of his tires had broken the sensor, then instead of the store willing to repair for free he was told they would charge $60/each to get the sensors replaced. He was confused and forgot about this whole situation until today that was brought to my attention which I am his caregiver. This is appalling and unprofessional for a company to do this to anyone. This issue needs to be fixed correctly as it was in your possession for service & your technician SHOULD have been trained AND been more careful NOT to break anything and if they did so, then it SHOULD be upon the store's expense to get this replaced!
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March 2024 by Nhan T.
Went to Discount Tire to get tire balanced and rotated. Salesperson went to check the thread and said that the tires needed replacement, even though after the thread are good. My biggest gripe is that they always try to upsell or make sure you walk out of there with a brand new set of tires. Costco would be a way better option.
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January 2024 by Christopher N.
Had an appointment for tire rotation and balancing. Appointment time was 2. Came in at 1:45. Car still hasn't been seen after an hour. It's almost pointless to use the appointment if you still end up waiting for 1 hr plus... they need a new system to let you know estimated time instead of an appointment time.
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December 2023 by Noel M.
I was asking about the receipt and manager went ballistic. The manager appears not interested in explaining it and very condescending in his tone of voice! Hes behavior denotes it was a bother for someone to get his attention. He said he's about to yell at his employe who helped me earlier! I have been a customer for this establishment and I always think it's a good company but it certainly changed my perspective!!!! Poor customer service from their manager! This is Discount Tire by Highway 90
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December 2023 by Curt H
I took three of my vehicles in for free tire rotation. I love Discount Tire, they treat you like a King even when getting a FREE rotation. When it is time for new tires, they beat everyone and have great Manufacturer rebates. Also, they check your tire pressure and will repair your tires (punctures) for free as well. Why would you go anywhere else?
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December 2023 by Daniel Molina
I dive 25 miles to come to this Discount Tire. Highly recommend them. Sales guy Robert is very helpful. Tire installers are very professional as well.
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December 2023 by Stanley Wu
Came on time for an appointment and had a long wait on an empty line with 3 different workers doing nothing telling me they'd be right with me. That's not a biggie, I don't mind waiting, but it was the first sign this was not going to be a good experience. Went in to patch a flat tire and they told me it was fixed and I was good to go. Even bought some windshield wipers off them. Turns out they did not repair my slow leak tire and I was almost stuck in the middle of nowhere the next day with a flat tire if it wasn't for an air pump I had handy. I went back to this same shop a few days later and they ended up telling me they messed up and I have to replace the tire. I made sure not to give them my business after what happened and went elsewhere to replace my tire. Also, not too long after, the right windshield wiper I bought from them flew off because apparently it was poorly replaced and not secured properly. Had to get a new windshield wiper. Complete waste of time and money.
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November 2023 by Kivanc Biber
Great service. Brought my own tire to be mounted and balanced. Technician took his time to replace tire balance/retorque. Ensured spare had enough air pressure before putting it back. Really pleased. Thanks guys!
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November 2023 by Samantha G.
Had a great experience at Discount Tire today. Leo was very helpful and explained what was causing the issue at hand. He answered all of my questions and provided excellent service!
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October 2023 by G Y
This location like the other Discount Tire offers free air check up… however this location has the slowest and worst free air check service. It appears the associates don’t give a daamn about their customers time. Even though it was NOT Raining all cars had to be taken into the bay to get a air check… most customers are getting out of their cars and getting upset. Management u need to do something please..
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September 2023 by liz m
Very pushy and scare tactics used to make a sale!Went to get a tire rotation. Technician stated that my tires were worn and need replacement.Took it to my car dealership - my tires had plenty of tread life and they were fine.
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September 2023 by andrewssisterfan
5 star review for the company as as whole and for this location doing the bare minimum which was to fix a screw in my tire. I have been a customer with discoung for many years. Over a decade and about 5 different vehicles purchasing lifetime rotate and balance as well as road hazard for all of those vehicles. I asked if my tires could be balanced since I wad already here getting a tire patched and was told by Leo that they will only balance the tires if I tell them there is a vibration. In all my expiernce with discount I had never had this issue nor been questioned about why I requested for a balance that I had already paid for in advance. If you look up my email you will see my history with Discount. I had to wait almost 2 hours for a tire repair I could have waited another 20 minutes max to have my other 3 tires balanced. It's the principal of the matter.
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September 2023 by Ionel Chila
Over 20 + years customer of this store all the way from Vincent days to Felix the current store manager. Felix and his team that I worked with directly in various instances will go above and beyond to accommodate you even when you throw a tantrum :) So yes, I continue being a repeat customer just because they take care if you all the way from pricing to service and helping you. Are they perfect? of course not but is about how they respond and address the issues. Keep up the good work gents. Team to thanks to will be Leo, Jorge, Jessie, Artie and you guys know something? lunch on me :)
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September 2023 by Elizabeth Chan
The car shop was not able to maintain the pressure on one of my tires when I dropped by to get air filled. They suggested I go to DT which is what I did. I got there a little after 8am and there were already DT associates outside helping customers. Arturo got my car in right away and Joshua was the technician who worked on it. Both were awesome! They couldn’t find a leak but went ahead and replaced the valve. I am writing this review because I was impressed with the efficiency of the staff and how quickly they got things done, while being courteous and respectful. I was in and out in 30 minutes without an appointment and in spite of having 5 - 6 people ahead of me. Well done!
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August 2023 by HyunJong Kim
I had to replace 2 tires at this location more than 1 month ago.. But they didn't put it back tire cover. I stopped by there following day, but they couldn't find it. So they will order it and I keep call them couple of times, but they are telling me different story or it is coming soon. It is really frustrated me and they don't know what is customer service... I am so disappointed their service. Next time, I will go different place and will not go back this place again even if I went this store more than 8 years.