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February 2024 by ComeEatWitBee
I've been coming to this location for yearsssss and I always find the best deals and the more you donate, the more rewards you get to use towards new shoes
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January 2024 by Patricia Wilken
It was easy to find an employee to help me order the shoe size I wanted in a black pump. I hope they'll fit. The ones I wanted weren't being made anymore in my shoe size.
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December 2023 by Lilliana Delgado
An ok place to shop, since items are so expensive. Not an ok place to work, this will be my review for WORKING there. I got hired in November 2021, because of my brother in law. Keep in mind he looks white (which he is not) but he looks pure white and I am Mexican, he basically put me on the job. At first the main manager Richelle was nice. Then my brother in law QUIT. After that I started to notice how she treated me differently. Even my co workers noticed. She would put me on the schedule to close with her(only me), yet I would be the only one actually doing work. Taking care of the whole store, and this was multiple times. There was also one time I worked with her and this white boy which I don’t know his name. She would call ONLY me on the walkie-talkie to do something, never saw him once do anything so of course again I had to take care of the whole store. And at the end of those days she would say “doesn’t look bad for one person cleaning”, when I left it was always spotless when I would work ALONE. There would be times where she DEMANDED me to do something not ASK me, like a normal person. There was this one time where I had covid and I told her and she said “you don’t get covid pay unless you provide a positive test”, so I took a test but by the time I sent it to her SHE TOOK ME OFF THE SCHEDULE so I wouldn’t get covid pay. I’ve reached out to HR and they did nothing, I reached out to multiple people, emailed them, and called them. No help what so ever. There would be times she would mockingly talk SPANISH to the Hispanic workers. Saying “gracias” and then laughing. Also happened multiple times. She would always act so nice in front of customers with me, but when they weren’t around it was different. Then came November 2022 (somewhere around there) I did a leave of absence for school. When it ended I texted her multiple times that she can put me back on the schedule, yet she didn’t. Then came May 2023, she called me saying she has no hours what so ever for me, PRACTICALLY telling me to put my 2 weeks in so I said “Am I supposed to put my 2 weeks in” and she said “if that’s what you want”…. Well what else is there for me to do? She said there’s no hours for me. So I contacted the (amazing) managers she FIRED, they all said that was wrong and illegal. Don’t get fooled by it, it’s just an act. Never again will I work with someone so privileged again.
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December 2023 by Wes G
Understaffed. Tries to sell you their membership or something too hard. When I said no they “forgot” to take the thing off my shoes that made the scanner beep as I tried to leave. They took it off then but there was no apology for it. I suspect they did so intentionally.
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December 2023 by A
You spend your money in store and have to carry stuff without bag. Cashier did not had bags come on shame on you. Even manager was useless improve your customer service Will never come back again
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November 2023 by Dareal Sebas
Dani deserves a raise, she is the sweetest, most helpful employee yet . I was there earlier and she is just the best!!! 10/10
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October 2023 by Lisa Merkl
Pleasant customer service reps. Well organized merchandise, making your size and the style you're looking for easy to find. Reasonable prices for quality brands. You can find a lot of gems in this store.
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October 2023 by Am
Honestly, I’ve been here 3 times. Each time I get a very rude youngish looking man with glasses. He is very rude and makes me not want to purchase shoes from there. He’s snobby and frankly seems like he hates his job and looks down on the customers purchasing shoes. Worst experience at DSW.
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September 2023 by nass noka
Totally waste staff members are not helpful. When you ask for help they show you weird face and act awful. They have variety of shoes brands but not easy to find sizes. This store is not for everyone.
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September 2023 by Robert A.
I arrived at DSW to purchase a pair of Cole Haan shoes. The display model was my size and fit perfectly. Unfortunately, the matching show was no where to be found. I searched for a store associate but didn't find anyone. I went to the front register and explained that i needed help. She promised she'd be right over to help when her co worker came back from the restroom. After waiting another 15 minutes the lady who promised to help was off doing other duties. No one came to help. I went online and ordered the shoes from Cole Haan and actually saved a few bucks. DSW would be a good place to open a great shoe store. So disappointed that DSW does not focus on customer service. I was a sure sell, just hand me the other show. 2 Star
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September 2023 by LaVera Collins-Okoh
I was there with my son's fiancee looking for her wedding shoes! Lord, have mercy!! As a shoe addict, I can affirm I was VERY satisfied!
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August 2023 by Shandy Reed
Very frustrating experience at this location. The store was severely understaffed on a weekend with 1 cashier and about 40 customers trying to check out or be serviced. The internet also is spotty. Once I got to the register the cashier could see a coupon I had in the store app, but the wifi wouldn't allow the barcode to pull up to be scanned. We had already waited almost an hour to check out as I found several pairs of shoes that I really wanted. I could have held up the register longer, but opted not to. The cashier said to bring my receipt back for a price adjustment and when I did so 4 days later, the acting store manager, Courtney, (who would not share the GM's information because she said she was on vacation), said they could not honor the previous deal because it has expired which I was unaware of. The cashier there today also had been working the previous weekend and recalled the chaotic in-store experience with the staffing shortage. I called customer service who also were not helpful as they couldn't rectify an in-store purchase and were obviously an outsourced agency. They did say the store manager could have offered a different coupon accommodation but she did not. This was not a nominal shoe purchase so I'm very upset and filed a formal complaint as well for the poor service. What I was told was not accurate and it's even more frustrating when I returned to the store in less than 7 days. Definitely lost a customer.
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July 2023 by AMRITPAL VIRK
Went to buy few pair of shoes. Met with a rude counter serviceman. Found one pair little tight, so went again to exchange it with one size larger, but again had an encounter with same rude guy who gives a very strange stare and even refused exchange saying we don’t exchange worn shoes which i wore only once for like few minutes. Won’t step again in DSW although me and my husband were the regular customer.
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July 2023 by Jennifer Myers
Had most sizes available but wished they carried more options for sizes 10+, but we were able to find what we needed
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July 2023 by Carla Cherry
Very Nice store, great selection of name brand shoes, good prices, it has a wonderful mark down section. Professional and friendly staff.
