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March 2024 by G
All the people here are clueless , run if you want to keep what you have.
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July 2022 by CJ Mitchell
Probably one of the if not the worst experience I have had everyone was not helpful or knowledgeable and didn’t even give me the time of day I spent over and hour and half just trying to do basic stuff with my account if my company didn’t go threw this poor Excuse of a company I wouldn’t not have wasted my time here go to a different location if you can also loved watching them text as I needed help professional as ever
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November 2021 by Michael C.
Making good returns then they call you. Tell you hey. Zero funds best. Not! Don't do it
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October 2021 by Ken M.
Horrible horrible service. 6 phone calls and I get different info. Finally promised my check will arrive, only to be told the day it was to arrive that the last advisor was wrong and it will be a few more days. Had already booked airfare and hotel reservations to meet with new brokerage company and have to cancel and I have lost all my non-refundable code. They don't care once you try to remove your money. Seriously crappy customer service
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June 2021 by Robert Mayer
They don't want to talk with you unless you have $3MM account.
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April 2021 by Stephen B.
Utterly incompetent boobs. I can manage my investments way better than the people. Tried to set up after hours trading... wanted to make a trade. Boobs left me on hold for over an hour!! Total schmucks
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December 2020 by Gary C
Really horrible customer service experience. The guy cannot do anything. The only thing he could say is to call the customer service number. Why does Fedelity need you here.
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April 2020 by Jaylynn Francisco
Drops your call in the middle of your conversation.
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March 2020 by Art S.
Today I when by here because I had to do some OTC business. The employee had no VIRUS PROTECTION ON!!!! Is anyone at Fidelity HQ watching the news????!!!!! This is very serious people. Help these young people doing these jobs. We are all at risk of death!!!!!
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September 2019 by Kinnari Patel
I wish I could give zero stars. I have called several times to make an appointment to see David Phillips. Someone by the name of Greg answers the phone and tells me that David will return my phone call. Still waiting after 3 weeks.
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July 2019 by Mark C.
I have had my investments with fidelity for years. I was getting ready to retire and decided to use the Sugar Land Office as it was closer to home. The move was a big mistake. The office is to buzy to even talk to you? I had transferred some IRAS and they sat in cash for over 6 months. I don't how much money you need to have someone talk to you but it must be more than 2M. I finally had to move to another institution still trying to get all my investments out.
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May 2019 by Lee Meister
I spent more than an hour on the phone with Fidelity's customer service department without being able to resolve a problem on my account. A visit to this location got the matter completely resolved in less than 20 minutes. The staff here was courteous and professional.
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February 2019 by claudia fernandez
We walked in and instead of being greeted the front desk gentlemen walked away from the desk and left us just standing there as the other front desk lady was helping someone else. Then, another customer walked in and she greeted him as if we were purposely being ignored. At that point, we just left. We will not return this location.
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February 2019 by Jim Jurdi
I have doing business with this branch for the past three years. Their front office staff are fantastic and their financial advisors are top notch. Nothing but praises from me.
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February 2019 by Joshua The Destroyer Smith
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