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December 2023 by David Le
The most unprofessional bank that I have ever experienced in my 41 years of being on this planet. I already have bank accounts, and Capital One, PNC, Chase bank oh a 200 foot radius of this bank. I figured I go there to open up another business account for a new business that I am starting. But since I open the account on November 29, my check that I deposited from my own bank account at KeyBank in New York has still not cleared on Golden Bank end. When I called them just right now, not only was the lack of communication, horrible and the fact that they don’t let you speak. They told me that they need verification from KeyBank to make sure that it cleared. But when I checked my own statements, it cleared on November 30. From my own bank account.. she told me that she has to call them to verify it and she released the funds. But shortly after that while I’m driving, she requested that I have to call them and be on a three-way call. I was frustrated at first but I said I will call them right now so that we’re all on the line. Then she says that she can’t do that. I have to stop into a branch to do it in front of them. and this doesn’t even mention the screaming I had with them last week when I came in there just simply order some checks. She tried to tell me that I could do it by myself, but I said I do not want to. I would like to do it here in the branch with you. as soon as I get this check to clear, I will most definitely cancel my account because this is not a bank that anybody should be doing business with. The management in the Sugarland location is the absolute worst that I have ever experience. And today, after being on the phone with her, which is the manager of that brand, after I voiced how unprofessional this bank is, she hung up on me as well. I will make sure that I hit up every single Site to make my review.
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July 2022 by Fuel Expo
We have been banking with this bank for 15 years. And we enjoyed banking with Golden Bank. The staff is very friendly and helpful. I strongly recommend this bank for all personal and business banking.
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April 2022 by MONEY SYED
One Of my fav bank the customer service is really good all staff members are friendly especially Ann Sun and Erin !!!
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April 2022 by Shel Guo
Golden bank is one of best I have ever known. The customer service is great. Whenever I have a question or need additional help, I'm able to get in contact with someone especially Erin Chang to get an answer quickly. I had a particularly positive experience, and I definitely recommend!
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April 2022 by Linda L
Working with Erin Chang has not been the most pleasant experience.
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October 2021 by Vivi Dong
One of the worst bank service experience I have ever had. The bank close at 5pm, Arrived at 3:50, waited 10min, then been told that there is no way they can finish open up a new account in one hr.
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June 2016 by Ajit Thakkar
I have been banking with them for last 17 years...service is excellent, people are nice... it is a small local bank so they do not have special denomination new coins or bills as I occasionally want, but I am very pleased with them, have recommended to many friends. Am staying with them :-))
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June 2016 by Sasha Westley
This bank is horrible. The staff is so rude and I also believe that they are rasist. Do not bank here!
