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July 2023 by Nick
Absolutely awful experience. I went to one of these stores one day and got a few cookies. They were great. So my wife ordered a cookie cake from them for my birthday. Not only did they change the location of the pickup after the order was placed, but it took us to the mall to pick it up. I walk all the way into the mall to find out they don't have it. The guy knew what the order was, but said they don't have it there and it was at another store. He gave me bad directions to the other store and I couldn't find it. I called, and they wouldn't let me cancel the order until it gets approved by the district manager. So hopefully the manager sees this and realized they completely need to redo their system. So now I'm out $40 and got nothing except an empty gas tank.
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February 2023 by Jawaid Iqbal
The best cookie I have ever had,so delicious and fresh.Well trained staff always smile…customer service was brilliant, even though if you will buy only 2 cookies. Keep it up!
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September 2022 by Letishia Harvey
Went there on Saturday order a cookie cake the young lady was polite too me she explained all the decorations that can be on the cake and how many people it can feed I also order 13 cookies and the was very delicious .
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July 2022 by Kathryn Rippley
The dookies and brownies are delicious ??
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January 2022 by Sam Olivares
They are always closing to early. Wanted to buy a big batch of cookies for a party, but they said there were closing. It was 5:30 and all cookies were put up.
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October 2021 by Sarah Yip
The cookies here are always so good! I really love their strawberry cookies. It’s more pink in real life than my photo! I also really enjoy their chocolate chip cookies. And their cookie cakes are so good! Oh my I can’t wait to come back.
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July 2021 by Ashtin Collins
Inside near Dillard's not in the food court. Had a hard time finding it but product was great
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July 2021 by Bryd jacsun
Awesome Manager
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March 2021 by Sawpy
The cookies here are always so good! I really love their strawberry cookies. It’s more pink in real life than my photo! I also really enjoy their chocolate chip cookies. And their cookie cakes are so good! Oh my I can’t wait to come back.
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December 2020 by Ardara H.
Purchased a birthday cookie for a birthday surprise celebration and the cookies was awesome, a lot of compliments of the cookies. Proud I created the decision to entrust the Great American Cookies company to house this particular position in the festivity.
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October 2020 by Blanca T.
The young lady she was rude and nasty it's not the first time the same lady days ago she work. With bad actitud with my daugther also the place looks nasty and this lady don't used mask need to be careful
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October 2020 by Mary Demouchet
Went to counter to buy cookies and the young lady did not have a mask on her face. She pulled out a tray of cookies from oven still no masks. I left, I refuse to eat from someone handling food not wearing a mask!!!
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August 2020 by Fox E.
They're not that great, but they are american and they are cookies, so there's that. I find their cookies to be better than some of the other franchises that make cookies but it depends how fresh and hot they are. However I do like the service and feel about this place and I usually give them two or three when I find them in malls, but this one is awesome in that they have good ownership and are pretty friendly and understand that the customer is always right, as you can tell by some of the responses here - so I'm definitely giving them 4.
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August 2019 by Carol Y.
I would not recommend ordering a cookie cake here if you need it to be ready at your requested time. They did not begin making the one I ordered until I showed up to pick it up. They asked me to wait 5 minutes. Had to wait 20 minutes. Frosting directions given online were not followed and part of the message was misspelled (left a letter off). When you charge $45 for a cookie, those are a lot of mistakes. This particular location seems poorly managed. If you offer online ordering you should be able to fill the orders if under good management. My order was placed on Monday for a Thursday afternoon pick up. It shouldn't be that hard.
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August 2019 by Laura Cruz
Always a favorite stop!
