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March 2024 by indiana green
Jeanette was superb
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March 2024 by Beatriz Ramirez
I absolutely love Brianna at hand and stone! She’s amazing !!
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March 2024 by Kimberly Williams Plummer
Love the Sugar Land location amd my aesthetician is awesome. They now have a centralized call center and we are not able to call directly to the location. I get why. Likely so that the front desk can attend to incoming clients and pomembers in tje waiting room. I still hate hate hate it.facial and massage services are excellent though
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March 2024 by Chase McKinney
Membership is very clunky and lots of hidden fees. Massage therapists are generally good although not great.
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March 2024 by Heather Kisinger
If I could give negative stars I would. Terrible customer service. No one will return phone calls or emails. I have been a member for 2 plus years and have been treated terribly.
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March 2024 by Melissa Colmenero
I brought my son in today for a facial because his last one at another establishment wasn’t good and I wanted him to experience a really good and relaxing facial. Our esthetician was Crystal and I expressed how important it was that this be relaxing and not painful. She was so gentle and nice with him. He slept through the extraction which was crazy bc it was the one thing he was worried about. She did an absolute amazing job. 100% recommend. We went with the clarity package. Plus the Google review pics do this establishment no justice. It’s a very nice place.
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February 2024 by U. ISKIN
The massage was of normal quality. I would recommend that they change the massage oil they use, it smells very bad so I can say that I drove the car fast to go home and take a shower immediately. The sound of the wall clock in the massage room constantly attracted my attention. The staff was kind, they asked me what I expected from the massage before the massage. You pay for the massage for 1 hour, but the massage was 45 minutes in total.
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February 2024 by Tyler Pham
If you're looking for a good facial with experience technician....this is not the one. Young girl did my face...just seems like a got a mini facial massage. Service request was facial for dry skin. Done in 40 minutes when they said 60 and got charged 219.00 plus tips. Never coming back. Rip off! Not worth it! Doesn't deserve any star ?
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February 2024 by Sandy Morgan
I really don't like posting bad experiences but hope this helps others. I cancelled my membership and as of Dec had 8 'packages' remaining ($480). The check-out lady said on Jan 31 the packages would expire. She even suggested using 2 packages per visit: 1.5hr massage with hot stone. This sounded wonderful until the day I scheduled my next appt and was told they expired Jan 4 and I would have to pay $165 for the 1.5hr massage! I asked for the manager, who refused to talk to me, and instead had the young lady on the phone repeat that the packages had expired and they could do nothing.I work in a customer service industry and even if she could not absorb 8 packages, she should have at a minimum got on the phone and offered 1 massage. I will never go to another Hand & Stone.
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January 2024 by Wafi Momin
This place is horrible. I walked in to get a gift card for a 90 minute massage as a birthday gift. The staff had no earthly idea what they were doing and quoted me 3 different prices. What a joke.
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January 2024 by Cassie Fusello
Mario is absolutely amazing. I walked in feeling stiff as a board and left feeling so relaxed and like jelly. I highly recommend him!
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January 2024 by Mark Whitehead
I have seen GiGi now 3 times for massage. She is fantastic! She listens well to my concerns and then takes the time and puts in the effort to get to the problem areas. I am now on monthly maintenance and love it. Highly recommend her.
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January 2024 by summer hall
Amazing experience and excellent service. 10/10 would book here again !!
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January 2024 by Haru Karnani
My experience today would be a negative 1 if that was possible. A 90 min massage was nothing but a complete waste of time where the therapist did not even address the areas I specifically mentioned and treatment was done in 70 mins.. I expressed my dissatisfaction with the service to the front staff, when asked during checkout and nothing was done to rectify it . I was told that the therapist was new and that's it. As a long time member , I would have expected much more from this location...
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January 2024 by Phyllis Nwokolo
the masseuse was nice and friendly and I liked her as a person. However, the massage was just okay. The issues I came in for weren’t not addressed directly and I asked again at some point for it to be the focus for the last ten minutes. I felt like I was leaving with everything else loose but what I needed..I also don’t like how I was quoted a price online when I booked and it’s different in person. I changed my addon in the room with the masseuse while she was showing me the card with the expected price only to be told a whole different number at the front and that the “cards needs to be updated for the masseuse” I didn’t come here to leave more stressed and annoyed. I don’t like when businesses change the prices from what is written and expect you to play along; it’s not about the money, it’s the principle. That’s bad business. I paid and left.
