-
March 2024 by Tommy Salu
Keith and the rest of his staff at Helzberg were amazing. They were very patient and helpful with assisting me find the perfect engagement ring for my girlfriend . I’ve been coming here since 2020 and the service has always been more than exceptional. Thanks again for helping make my proposal perfect!
-
March 2024 by Brian Sandoval
Customer service was excellent from the moment I walked in (Sugarland location). Was greeted immediately by Malika and Yesenia and asked what I needed help with. I already knew exactly what I was looking for. To my surprise they actually had something in stock that I can physically see. They went over all purchase and finance options available with me. Pricing was very competitive. Needless to say I walked out with an engagement ring my fiancé will love. Thank you Helzberg!
-
March 2024 by Jackie Paz
I recently had a wonderful experience purchasing two diamond rings at this store, thanks to Yesenia. Yesenia was incredibly patient, kind, and welcoming, guiding me through the process with her expertise and enthusiasm. Not only did she help me find the perfect diamond, but she also discovered a matching set of rings that I couldn’t resist, so I ended up purchasing two rings. Yesenia’s exceptional service made the entire experience smooth and enjoyable. She’s truly a gem in this store and I recommend her for anyone looking to purchase any jewelry from Helzberg Diamonds!
-
March 2024 by deni
Gloria and Yesenia are very welcoming. They helped me picked the perfect ring. They were patient and helped even though it was closing hours. I would 10/10 recommend coming here for a ring.
-
March 2024 by Trent Adams
Mrs. Dilshad Virani & Mrs. Malika were very helpful & knowledgeable with the Rolex purchase & they help with the financing & there showmanship was exceptional. It made the purchase more of a reward than just a purchase. Thank you for the exception sales staff at Helzberg.
-
March 2024 by Lena Adams
I came in just browsing. Malika and Dilshad provided the best service and worked with me on my purchase. I’m very please with the care and patience that shared with me. Purchasing went smoothly and I was in an out in a manageable time. Thank you to Ms. Malika and Ms. Dilshad.
-
March 2024 by Edlan Carpenter
Dilshad Virani and Malika Virani were a pleasure to work with. They got me exactly what I was looking for and helped me step by step through the process. I will definitely be returning to shop at Helzberg Diamonds on future.
-
March 2024 by Daniel Barrera
Perfect customer experience, going to the diamond room and seeing every detail to perfection
-
March 2024 by Cassie Galbreath
December 27th I took my wedding ring in to have it sized, at the same time I bought a 1/2 carat pair of diamond stud earrings. The ring I dropped off was my engagement ring with two bands that had little purple stones along the bands. The sales person explained they would have to take the ring apart in order to size the bands. I bought the bands and had them sized and them welded together with my engagement ring 2 years ago at the Helzberg in Webster with no issue. The ring I dropped off at this location was completely ruined when I went to pick it up. All of the purple stones were gone and silver in their place, the ring had been welded back together. No one called me to tell me that they messed up my ring they went ahead welded it back together and gave it to me in the store. Didn't say anything until I asked what happened to my purple stones. At that point I was told that they got messed up when they welded it back together. I wasn't able to have them replace to have it fixed to the original state bc those bands had been discontinued. I was very upset but I didn't want to embarrass myself in the store with people around so the salesperson let me pick out two stackable rings that do not compare to the original by any means. They were going to send my ring back to have them take apart the bands that were welded back on that now have silver instead of purple and size the two stackable bands. I left the store and called the Helzberg Customer care number. That was on January 27th. The customer care person I have been in talks with told me he would contact the store manager once he got in contact with them he said he is waiting on a regional manager to call them back to see what else can be done. Helzberg is supposed to be a reputable jeweler and not have a resolution after this long is extremely frustrating. It has been almost 10 days and no one can seem to get in touch with a regional manager??? I have my ring pictured below that I dropped off to them... All the purple stones are now silver, and they just handed it back to me like that no one called me to tell me anything or give me a heads up or ask how can we make this right.... and taking over a week to get back to me?? I will never shop at this store again. My ring will never be the same and no one seems to care much less have any sense of urgency to help make it right.
-
February 2024 by Christal Diaz
Let me just say amazing amazing amazing customer service. Keith helped me with my purchase of a beautiful chain for my husbands bday. He went as far as trying them on so I can make sure the size and look was perfect. Keith thank you so much I will be shopping at Helzberg Diamonds again
-
January 2024 by sarek santibanez
Keith was great!
-
December 2023 by Larry C
Great customer service by store manager Keith C. Keith was very patient with me and explained everything in great detail and answered all my questions. I did not feel pressured or rush through the process. I definitely recommend Helzberg Diamonds in First Colony.
-
October 2023 by Eric Pierce
What a wonderful experience! I felt very relaxed and non pressured from Malika, she's so polite and guided me through any questions. I felt exceptional customer service from her. I will come back looking for her directly.
-
September 2023 by Ruben Gonzalez
Excellent service, real friendly and attentive staff, Dilshad AKA D was patient and extremely helpful. She helped us find the perfect ring for us. Malika helped me with choosing a Wedding Band that matched my style and price range. Yesenia helped with explaining all financing options and warranty info. Thank you, for the wonderful experience.
-
September 2023 by Allison O'Brien
Yesenia, Dilshad, and Malika were so amazing. Dilshad showed us many options, and was very patient. We did not feel rushed or pressured to buy. We looked at different variations of rings, and tried on so many until we found the perfect one. These ladies were so professional yet felt like family.
