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April 2024 by Emily Landeros
Came in at 7:30 P.M. and already closed. Goodness, should’ve changed the time to 7:30 instead of 8 pm. These ladies saw me and they didn’t care. Crappy location
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January 2024 by Angel Paz
Very beautiful place
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August 2023 by Lisa Brinks
I had two wonderful experiences at this store with two very kind and knowledgeable ladies helping me. Mary Jean assisted me with placing my Grandmother's charms on a new bracelet and telling me the history of some of the charms & told me which were retired. She then carefully counted each link of the bracelet to ensure my charms would be evenly spaced throughout! When I returned to the store for pickup, Marion explained how Mr. Avery specially designed the sand dollar charm to show a lily on the back and a poinsettia on the front (I may be recalling the flowers incorrectly). These ladies made these visits very personal and provided excellent service. Although the store was busy, I didn't feel rushed or like a number in line.
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August 2023 by Lisa Few Brinks
I had two wonderful experiences at this store with two very kind and knowledgeable ladies helping me. Mary Jean assisted me with placing my Grandmother's charms on a new bracelet and telling me the history of some of the charms & told me which were retired. She then carefully counted each link of the bracelet to ensure my charms would be evenly spaced throughout! When I returned to the store for pickup, Marion explained how Mr. Avery specially designed the sand dollar charm to show a lily on the back and a poinsettia on the front (I may be recalling the flowers incorrectly). These ladies made these visits very personal and provided excellent service. Although the store was busy, I didn't feel rushed or like a number in line.
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August 2023 by Jeniffer Cajina
Alexis provided exceptional customer service. She was helpful, sweet and patient. Thanks Alexis for helping me choose the right charm bracelet for me.
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April 2023 by Gwen Taylor
I absolutely love this place and staff all experiences have been pleasant and always very helpful ?
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February 2023 by Kevin Chizoba
My husband as been acting strange again then he left me so I decided to leave then I found dr lapolbi online I explain everything to him and he help me bring back my husband with his powers just within 15 hours and my husband was back apologizing to me and the kids connect with drlapolbi if you have any problem via his Facebook page https://www.facebook.com/Doctorlapolbi/
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February 2023 by Tia S.
As a native Houstonian, I've always loved James Avery jewelry. Last night at 9:45PM I placed an order online. This morning at 8:45AM, having realized that I'd fat-fingered the delivery address and was off by one digit, I called JA Customer Service at 800-283-1770. Stephanie said my order - a personalized/engraved piece - was already being "processed" and therefore to update the delivery address would require a $12 re-direct fee.I said for sure the piece wasn't even created much less being shipped. She said, "it's being processed...". James Avery isn't cheap jewelry but their customer service helpline standard is most certainly lacking in meeting expectations. For sure. Frustrated and disappointed!So from North Carolina, I'll online-search to find and "meet" my gift recipient's Houston neighbor... SMH
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July 2022 by Robert A
They had nothing outstanding to look at and the employees did not even approach us and we walked throughout the displays.
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July 2022 by Angel
Careful with your jewelry. They will lose it and not own up to their mistakes, even when you have proof. They will make excuses and blame you for whatever reason. No type of customer service here and over at corporate. The associate at the store had even said corporate wasn’t going to help. And Well she was right. I reached out and nothing. I will now take my business over at Pandora, I will spread the word and no I will not send an email to speak about this again. Unbelievable
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June 2022 by Carol Elizondo
James Avery is wonderful especially for a gift purchase. The workmanship on the jewelry is outstanding.
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April 2022 by Ellie Tabor
Marion was very sweet and helpful! It took less than 5 minutes for her to help me out and get my earrings situation fixed. She’s great!
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April 2022 by Carolyn May
Great customer service… for the most part. As someone who works in hospitality, I find it so rude for someone to fake being genuine. However, Miss Rebecca, the Sales Team (supervisor?) sure did change her tone when I asked to leave a review and seemed upset. Half way through the scripted greeting she said “good” and started walking away, as I was talking to her! Don’t be a robot, take time to get to know your customer and their needs. I was in the store for 5 minutes to pick up, and decided I didn’t even want to look around anymore.Michael (I'm so sorry I don’t know your last name!), and Miss Karen (so sweet), thank you SO MUCH for all of your help. I hope to be back in the future.
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April 2022 by Ellie Taborinski
Marion was very sweet and helpful! It took less than 5 minutes for her to help me out and get my earrings situation fixed. She’s great!
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March 2022 by AngelaA
customer service is excellent but shipping process I wrote the address down and they still wrote a different address for the gift to be delivered too. I hope my friend receives her birthday gift.
