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March 2024 by Russelle Waldorf
Do not buy your suits at the SUGAR LAND store, It will take less time to drive to Town & Country. The sales person (Don/Dom) and his manager in Sugar Land were absolutely rude and deceptive in their service. Claiming the items were on sale by inflating the cost verbally, forgetting the tag on the clothing revealed the price (lie #1). Saying that the published sale online was only for “rentals” (lie #2), again forgetting that there is language online describing the sale and that we have, you know eyes. Even after we phoned the customer service department and confirmed that the items should be able to be bought in the store or exchanged the Sugar Land manager said that cant’t be done (lie#3). And above all else, do not make the mistake of asking for a slim fit suit, unless you would like to be scolded and lectured on why such a request is apparently one of the worst decisions that human can make. Went to another store, items literally rang up with the sale price as indicated online and we were off in less than 10 minutes , sans the scolding and lies.
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February 2024 by Martha B
The Sugar Land store is awesome. Very well stocked, neat, clean and the staff, always ready to help. Store Manager Althea Appleton was especially helpful with a tricky situation regarding wedding suit rentals. Will shop there again!
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February 2024 by Andy Gleason
Great selection and awesome service. Thank you!
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January 2024 by ELEXIS MITCHELL
Wedding coordinator booked an appointment today at 1400. Arrived expecting "top notch," personable service. Was told in advance which options were available. Get there, different story. Did not feel accommodated. Lack luster service. I'm trying to send 10 groomsmen here, but fine, I'll spend my money elsewhere. Was told by the "MANAGER," Althea that "Al's Formal Wear" is closed. I google it, they're open. This and most places alike are so unenthused for such an important and expectant beautiful day. Spend the money, go custom, go elsewhere, every time! Thank Me Later.- Happy, Black Female :)
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January 2024 by Emre Nazli
The staff was unhelpful and I felt quite uncomfortable. When I asked them to check the inventory, they refused. I will never return.
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December 2023 by Yelper Lou MC
I love shopping at Jos A. Bank in Sugar Land. Friendly service and many great looking merchandise to choose from.
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November 2023 by David Z.
I have tried to order online 3x now and i am rejected every time. Customer serviced was nice , but could not help only saying their I.T. system is very sensitive try back in 10 days despite I have ordered many times before. At first they tried to blame the credit card bank, but I had the bank on the phone with me. It would charge the card then cancel the sale immediately . The bank verified for them my correct address and card info. Management should get more involved and be more responsive
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November 2023 by Lou C.
I am easy to please. I came to this Jos A Bank store in Sugar Land was because I don't want to pay the toll to Memorial City store. When I got there, I found parking right in front of the store. I guess it was due to t0he rain, I was the only customer at the store. A gentleman approached me and said "welcome to Jos A Banks." I like his attitude. I was desperately looking for a nice fitting dress shirt and a jacket. I have been suffering from unfitted suits to formal functions. Thank goodness, all events were dark. No one paid any attention to my outfit. But next year, I will be attending an outdoor wedding event. I definitely need something jazzy and snazzy. The only name I know is Jos A Banks. Seriously, I really don't know anyone else sells good looking shirts and jackets. Not to mention, I was wearing Jos A Bank's sweater when I walked in to try on other clothes. I wish I know the salesman's name. He was very knowledgeable and polite. I was rookie with formalwear. He took his time to measure my upper body to find me the best fitting suit jacket and dress shirts. He taught me the difference of shirt styles: Slim Fit (definitely not me), Tailored Fit (that's me) and Traditional Fit (I will get there one day). There was a jacket I saw online. As soon as he saw the picture, he guided me to the dinner jacket section. Yup, that's exactly what the picture shows.I sure will come back during the holidays. I know there are some sales coming up. I want to attend more events to show off my updated wardrobe.
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November 2023 by Alejandro Acosta
Ernest was very professional, initiated small talks and was very knowledgeable. Thank you Ernest.
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August 2023 by Brandon Munoz
I as a blind male encountered A pleasant shopping experience from start to finish–Althea’s brilliance and enthusiasm resulted in finding immaculate style pieces of which upgraded my wardrobe.
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July 2023 by Yahya Basheer
Thank you to Althea and Ernest for going above and beyond to accommodate me. I highly recommend this store.
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July 2023 by KH S
Bought a custom suit and couldn't imagine a worse experience and product failure. The sales guys attitude changed after the order was placed. I have so much to add. I remain a customer of the brand, but too many failed promises and outright lies at times at this location.
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June 2023 by djrun01
Ernest was so nice and showed us some combos and gave recommendations amd really showed us he cared and I will definitely be returning. Great quality suits
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June 2023 by Charmaine O'Kennedy
Wide variety of clothing.Expert and really efficient sales executives assisting with our purchase!A definite recommend.
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June 2023 by Steve Sandifer
Excellent sales person. Would only go there during a sale as too expensive otherwise. Sale was about 65% off.
