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April 2024 by Danita Frazier
I spent the entire day looking for a simple pair of black shoes at First Colony Mall. After being unsuccessful I went back to Journeys and just sat in the chair. I was approached by a young man and he simply asked is there anything I needed help with. I explained my situation and told him I was tight budget. He understood the assignment and looked through their inventory to best meet my need. The location didn’t have what wanted in stock so they handed me a tablet of their online store and told me to take my time looking at all items on sale and whatever you pick we’ll cover the shipping. I was extremely relieved and I found a pair of shoes within my budget and it was ordered with no issues. The sales associate was patient and very well mannered and left me with some great words of wisdom. Thank you Journeys and a big thank to you “Say”. Sorry for the misspelling of your name I at least wanted to the pronunciation right lol.
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January 2023 by Sydney Gonzalez
Great place, employees are great especially the lady with the nose ring really down to earth and the guy was funny
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October 2022 by skye
Store was fine, and employees were kind and attentive, however their websites stock is inaccurate. Before going in, I made sure they had my size in the style I was looking for, however once in store, it was out of stock. That’s my only complaint.
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August 2022 by light
Savannah and Xavier are the awesomest employees in this city bro
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August 2022 by tartaglia
Savannah and Xavier are the awesomest employees in this city bro
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December 2019 by Ciera Symone
The Manager Nikki did a great job assisting me for my Christmas Eve shopping!
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December 2019 by Orellana Rauda
Firs time going here and I'm sure it was my last too. Employees walking around while I'm holding a shoes so they can check a size for me but seemed I was in invisible. Customer service at its worst. Never again journeys.
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September 2019 by Zeak Williams
Great store
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August 2019 by msfrederick0126
We typically find good shoes, selections/variety if designs for good prices.My only issue are the available sizes?
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December 2018 by laz portillo
They got average good deals with coupons.
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November 2018 by Lisa McGough
I buy my all our shoes at Journeys because they have a great selection. However, I am going elsewhere. I went to the Sugarland location today to exchange a pair of sneakers. I stood at the counter for 10 minutes with employees walking around, not one of them acknowledging me. I finally walked out and will not be back. You would think with online shopping taking over, physical retailers would properly train their staff to be courteous so people continue to shop there.
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November 2018 by Tai Adigun
Excellent location and great customer service
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March 2018 by Kimberly Lightfoot
Awesome shoe selection!
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February 2018 by Sammy Samora
Walked into this place, the employees didn't even acknowledge that I was there. They kept talking to each other. Somebody else walked in and they said hi to them. Another customer came in and they greeted them as well. I don't know if it was how I looked or what. Screw this place