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September 2023 by Luis A.
The service was so bad I went to get flowers she didn't even do them right ugly color and all the flower didn't even cut them soon as I leave the store they all fall down I have to get in my car and build them myself and cut the stems idk why y'all send someone that don't care at all she did them in 2 minutes and left like nothing worst service ever I came around 5:20 pm September 27 i pay 20$ just to get a bad set up didn't even care to fix them she just did Wtv she could and left
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September 2023 by Matouš P.
Time and time again a bad experience. They do not rotate their product..... Many expired items on the shelves.Produce is often has gnats flying around produce that is well past it's prime.Items frequently out of stock.Restroom is often closed for long periods of time.There are a few nice employees, but not many. I think I will just start driving to a better Kroger 15 minutes away West U.
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August 2023 by Margo M.
A Roach fell out from between bottles of a six pack of Coca Cola when I killed it off the shelf. This use to be a nice store. not anymore!!
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June 2023 by Ann-Marie H.
This Kroger is in my neighborhood and I will drive out of the way from now on to do my shopping elsewhere. Many items on the shelf including meat department had items beyond expiration date. If you shop here, check the date on every item you put into your cart. The floral department has flowers on display/sale that should have been pulled out days ago. The restroom was disgusting...I won't go into details, but it has been neglected for a while, not just a bad day. Went to the courtesy booth to speak to a manager and no one was there, waited 10 minutes, still no one. Get it together Kroger!
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June 2023 by Swarna B.
I've been a customer here for 15 years and it got better at first and now in past 5 years going downhill. The quality of the groceries and selection are good, but the staffing is horrible. Clerks are all lazy, don't care bottom-of-the-barrel hires. They are rude, slow and don't care about the customer or their job. Can't Kroger pay a bit more with their high prices and get some better staff?
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February 2023 by Dave H.
What a disappointment! We have used this Kroger for years and the customer service rep (Lydia) was extremely rude when I approached the customer service area. I'm all about keeping business local, but with this employees attitude, I'll take my business elsewhere.I spoke with the store lead (forgot his name) Hispanic gentleman with a goatee and he said he'd speak with her and had witnessed the situation. He should have offered to help me himself or gotten someone else to assist.
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February 2022 by Google user
Called, Called, called do not answer just hang up on you,called corporate office in Houston, they do not care either said to call again, SAD
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January 2022 by David Young
Called, Called, called do not answer just hang up on you,called corporate office in Houston, they do not care either said to call again, SAD
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January 2022 by Chucky B.
The night manager Andre was very helpful, my brother had to bring a calendar for school and of course waited till 10:45 to tell me.(15 mins before close) I was having trouble finding the calendars and the time was already 10:55 so I called them and said I'm in the store and I need a calendar. Not only did Andre give me easy to understand instructions as to where they were located he also met me halfway there and walked me there himself. Highly recommend coming by, very pleasant staff, and always good discounts!!!! 5 stars
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October 2021 by Liza K.
I like this Kroger. However, it's not a pretentious watch us throw glitter at you and hypnotize you with our layout (cough HEB cough) kinda place. I may not be here as often as I should, but it certainly tends to have things that HEB doesn't, which is kinda odd, but apparently from what I heard certain stores only take certain food items, think of it like a grocery copyright. (I get to sell this Stouffer's dish. You sell the other one.) And yes, their loyalty rewards keep me coming back. For me the spectacular thing is Thanksgiving/Christmas shopping. It happens every year, but even after going to the HEB's for American based Thanksgiving recipes or Christmas dinners I undoubtedly will always find what I need here. (When my mom is making home made tamales we look elsewhere.) I like Thanksgiving and like the fact that it can keep up with the things I need, even though you have crazy busy places like HEB and it isn't a showstopper in terms of looks. Other good benefits- this is the Kroger I use to renew my car registration, get odd food items/trinkets, and this is the Kroger I like to use for bakery cake purposes. The chocolate mousse cakes and all the other fancy pretty ones are delicious. I've noticed over the years that even HEB started copying some of their chocolate based display cakes, because the Kroger ones are that good. And if you're not going to go to Fiesta or other legit places for Tres Leches, this is probably the best place to get it from an American based retailer. They obviously have a niche clientele, not sure what about me they like, but I keep coming back. Give this place a try during Thanksgiving if the HEBs are too crowded. I think you'll be happy and get what you need.
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August 2021 by Deborah C.
Have not been able to talk on the phone at this store or corporate. First time disappointed with store employee. Could not find my car after two rounds through lot. Asked cart man for help, he said No and walked away. One more round and found it. Very disappointed. THEN tried to call store and got the "tree"!!! Same at corporate. So customer service happens only when it is easy.
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March 2021 by Tara G.
Worst pharmacy that I have ever dealt with. Their techs and pharmacists are rude and unhelpful. They will tell you a time that your medication will be ready and then send a text 5 minutes later saying it's ready with your total cost after insurance. When you call to question this they will say it was a mistake your medicine won't be ready until the original time given which is right before closing. How would the automated system know your out of pocket expense if the prescription hadn't been processed. They are just lazy and do not want to do their jobs and probably hope you won't make it in the short time frame before they close so you will be somebody else's problem the next day. My last month of going through this. They should be happy they still have jobs. As for myself I will be going elsewhere. If I'm spending my money it sure will not be paying for rude customer service.
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February 2021 by Joey R.
Kroger on Sweetwater in Sugar Land, Tx is not honoring sale prices during this winter storm Declared Disaster.
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January 2021 by Yuxin J.
Love this store. it kindly gave me the feeling of vintage. I bought strawberries for my business, They were really good.
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August 2020 by Alisha Procter
Delicious,!