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March 2024 by Erik Arias
John the store manager was great and friendly.Great customer service!
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October 2023 by Raina Rahhal
The employees were sooo nice. ☺️I was just looking around and they would ask me if I needed anything and they were so kind. My mom had a few questions because it was our first time shopping at Lululemon. They even helped us buy our items online because the color I wanted wasn’t available at the store. It was amazing and I hope to come again soon!! ?
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August 2023 by Virginia
I always have a good experience at this Lulu. They have great stock and helpful employees. And the sale rack always has some good finds too. I come every time I’m at this shopping center.
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August 2023 by Amreen Dharani
No questions asked. No single effs given.Been shopping at Lululemon for years around the world and I’ve never been so taken aback by the sheer displeasure of having to even ask me if I need anything. Was browsing and an employee just excused herself and walked by. We left after not feeling comfortable.Work on your attitudes and customer service.
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July 2023 by marieny medina
Absolutely horrible. I have shopped with lululemon for years and will always choose to shop online instead of going to this particular location due their employees especially the curly haired blonde manager and the way their team collectively treats POC shoppers compared to others. Today I had came in to shop for a jacket only available at this location, I tried multiple times to get the attention and ask for help from a group of their employees who were using their phones. They looked at me like I’m crazy and acted as if they didn’t hear me. Okay not a problem i assumed they were having a meeting and I end up finding the jacket on my own, I continue to shop around and start observing two employees side eyeing me and one following me as if I plan to steal something? I make my way to checkout after this whole weird scenario and am left even more embarrassed as the cashier carried out a TSA style inspection of the jacket I’m purchasing, checking all of the pockets of the jacket I’m buying as if I shoved other items in there and rolling her eyes when I tried to ask why I had to show my ID?? I didn’t see the other customers getting checkout like this so why am I getting this treatment and being singled out? I am honestly heartbroken and embarrassed.This is not the first time something like this has happened with me at this location and ultimately I am speaking up in hopes to change whatever work culture they have. Today’s treatment was absolutely sickening and ultimately displayed the way they treat POC customers. To think sugar lands population has a huge East and south asian community yet the majority of their employees don’t represent that diversity and instead treat us like second class citizens even though we spend so much money here is appalling. I hope something changes here because no customer should be treated like this by a brand that says they are “inclusive”.
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June 2023 by Lucas Vo
i can see how they got bad reviews. i did try to return orders and manager doesn’t look happy to help instead being rude
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June 2023 by Andrea Aquinde
I’m a regular at this location. Last night I pulled up at 8:30 pm, and they locked the doors. All of them were talking in the back, and one man was by the front cashier. I worked at a clothing store for seven years, and if you apply in an outlet/mall setting, be prepared for late customers. It was a random night for me, and I wanted to check out the store. Whoever is the manager late night shift on June 9 needs to step up their game and be a better manager.
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June 2023 by Mark Allen
My friend Kevin went there shopping ? and he was pleased with his choices and happy with the service
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June 2023 by Michele Rodriguez
Bree was outstanding and an example of an exceptional employee who cares for her customers❤
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June 2023 by Emonie Brown
I’ve called the store 3 times to see if they have an item in stock that I’m looking for and they won’t even answer the phone.
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May 2023 by Chongwen Fan
I went to this store yesterday looking for tank top. When I walked in, there was nobody (Tuesday afternoon around 4 o'clock). I tried to find what I want by myself. Then a black lady looked likes store manager came out, she was on the phone. After she finished her phone call, we looked each other 1 second, she had no smile or any welcome words to me. Fine. But when a 50 year olds white lady walked in, she immediately welcomed her and tried to tell her what's the new. Same situation happened 2 times!! Okay, now you just assume I'm a Asian girl(I'm 26 but she probably thought I'm a teenager) can't afford anything in this store? Come on, even when I shopped at Louis Vuitton, everybody friendly to me. I was so mad yesterday, but I still bought two tank tops because that's why I stopped by first colony mall. Never came back this store. BTW other 2 young girls were friendly.
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April 2023 by D G.
I have been a Lululemon customer for many years and have visited many stores in different cities and this location has the worst customer service by far! Very rude employees, that seem to judge you based on your looks. Definitely not what Lululemon stands for as a company.
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April 2023 by Jen W.
I spend hundreds of dollars at Lululemon per year, and my mom happened to want to use the public restroom while we were at the store today but one of the employees rudely turned my mom away while we were shopping there and redirected us to the Barnes and Noble opposite the store. No apologies, just rudely said no, pushed my mom away from the restroom door and said go to the Barnes and Noble. For a brand that emphasizes customer service, I am highly disappointed by this experience and will likely never visit that store again.
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April 2023 by Jen Wang
I spend hundreds of dollars at Lululemon per year, and my mom happened to want to use the public restroom while we were at the store today but one of the employees rudely turned my mom away while we were shopping there and redirected us to the Barnes and Noble opposite the store. No apologies, just rudely said no, pushed my mom away from the restroom door and said go to the Barnes and Noble. For a brand that emphasizes customer service, I am highly disappointed by this experience and will likely never visit that store again.
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March 2023 by Elena Sokolich
I always dread going into this store. Save yourself from feeling awful by how you’re treated there and just shop online.
