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January 2024 by Maria Brockie
I've had a few things framed here. Framers are patient, professional, and are happy to make suggestions, but understand when you want to go a different direction.
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November 2023 by Jade S.
Kerry did an amazing job!!! She was knowledgeable in what she was doing. Not was she so nice to but my child! I'm so happy there are people like Kerry employed at Michaels.
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March 2023 by Nancy Clark
I was a "lookey-lou." I went with someone who was buying, but I was only looking. There seemed to be a lot of choices. $$$
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March 2023 by L MICHELLE LONG
Very clean and neat!! Greeted by staff upon entering the door. Good location. Will return.
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March 2023 by David Kaufman
Nice place
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March 2023 by Julie Hookfin
Great deals and very organized however for some reason staff is not friendly at all. Been coming here for many years and noticed a change in their customer service.
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March 2023 by Marti Pattinson
Found everything I needed and it was on sale!
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March 2023 by Dee Espinoza
Finally found white paint pens here after looking at 5 other retailers.
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March 2023 by Tiki Tiki
Love this place people so friendly beautiful clean atmosphere Definitely will be back ??
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February 2023 by Lou C.
Looks like everyone sees Michaels at night. I was here for my last-minute shopping. I wanted a small piece of double-sided tape. This Michaels store has several different types for different projects, which means they are all over the store. By my simple search on Michaels app, I had traveled from aisles 23 to 17 to 27 to OMG... I was going to pull my hair out. Finally, I searched on Target app. Boom there it is. Since I was at Michaels store, I know this craft store should have it. Yes it did, according to the app. But I can't get it until tomorrow morning. No one explained why. Maybe no one can fulfill the order as they were about to close. So, let me find it on the shelf. But no... It was empty. Ok, five minutes before closing. I was alerted by a friendly employee. I saved my sanity by going to Target store. Yup, I got what I wanted immediately and cheaper.
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March 2022 by Kristen S.
Do not use curbside here. They have two separate marked locations. They checked my order off as picked up before I got my items and did not even check my barcode or ID. I talked to a manager about the confusion with the curbside locations. She told me there was not two and basically called me a liar. I told her she needs to go outside and check again. There are blown down red poles with curbside signs and numbers. The worker that brought me my order didn't even look for my car and no one reached out after they couldn't find me. What was their plan? On top of it all the frame was scratched... do not shop or order from here.
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March 2022 by Fox E.
Owned by Bret Michaels, Shawn Michaels, and Julia Michaels. Who has issues. But I've got them too. So give them all to me and I'll give mine to you. I'm not a fan of Michaels by any stretch of the imagination and probably never will be. They are an arts and crafts store and you probably know about them. We've been to so many locations, and so rarely are we impressed. Barbi came here hoping that they would be as good as JoAnn, or different in some way, and we left empty-handed, and service wasn't great, and just in general she wasn't impressed and neither was I.
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November 2021 by Jae S.
Purpose: shopping for some gifts. Specifically, 2022 planners. I know the worst investment of 2020 was a planner but a couple of years later I thought I would be safe. Not exactly, as I searched through a disorganized and slightly dirty section of planners I finally found the unicorn. I decided to make my way to the front, I checked them out one last time. Good thing I did, they are about to be expired. The calendar year ends next month. How did associates miss that? It's a highly popular item, this is something they should have noticed. They didn't have any other planners (similar style) for 2022. I hope 2022 turns out better than this shopping trip. Tip: try online or the other craft store that actually is very well stocked year round. As for the other parts of the store it was all confusing and messy. Definitely messed with my OCD. This store was an absolute disappointment and I doubt I will ever return or recommend.
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November 2021 by Stacy C.
I was recently in the new Michael's near Sugarland and wanted to get something framed. There was a young Asian man who was the only one working in that department. I watched him working with a guest who was unsure of selections etc and he was very impatient and rushed her. When it was my turn there was someone else waiting and he was very much the same with me. In the end I took my things and told him I'd go elsewhere. He was so rude and didn't seem to enjoy his job very much. Custom framing is not inexpensive and should not be rushed. I'll be calling corporate. And I won't be back.
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July 2021 by Kinjal S.
If you're getting a custom frame done at this location, I'd say run. There was nothing wrong with my final product. The older gentleman was super nice. They also didn't have it ready by the date they gave me. No one emailed or called to tell me it was ready. When I went to pick up, the younger gentleman was rude and blatantly ignored me for 15 minutes. The older gentleman finally came and helped me.
