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January 2024 by Laura M.
This location is close to my house so I shop here often. I usually use self checkout even though I hate it because they never have any checker lanes open during the day, so it's my only choice. Today, after checking out, the person who watches the self checkout lanes hurried over to add water exchange before we paid. She didn't say a word even though I told her at least 3 times, maybe 4, that I had already added it. After she added it, I told her again that I had already added it and she asked me where. I scrolled back to the beginning and showed her and she removed the charge she had added. She just said she didn't see it and went back to her post. I just felt I was treated very rudely. If she would have said something when she walked up instead of pushing in front of us I would have scrolled back to show her. Or she could have acknowledged me repeatedly telling her it was already added. Or she could've apologized.
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October 2022 by Alyson B.
Never answer their phone. Ever. It's just rings dozens of times to no avail. Not exactly the best customer service.
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February 2022 by Jay B.
Can't ever get someone to answer their Phone! Anytime I call the phone just rings and rings with NO ANSWER. Which is the same problem at the ones in Missouri City and Sienna Plantation locations too.
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December 2021 by Jay C.
I've been waiting inline for 10 min. For check out. Can you please hire more people. After a 12 hour day, Not everyone wants to do self checkout with $150 worth of groceries. It always the same. Most of the time there is not even a person checking us out. Please quit being lazy.
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July 2021 by Chantel C.
Here visiting from Austin Tx and had to make a quick stop at this Walmart (won't make that mistake again) anyways I had to use the restroom and after I was done I washed my hands and as I am a Walmart employee walks out of the stall right by me and the sink and didn't even think to wash her hands. I was so disgusted then as I'm leaving I see her back at her register checking out guest. It literally took everything in me not to stop at her register to tell the two ladies she was helping that "hey watch out she just used the restroom and didn't was her hands". A part of me is hoping she had hand sanitizer on her
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October 2020 by Lorena V.
I had been ringing for someone to come open the glass door for a baby formula, the hispanic girl up front with long hair said oh let me just finish this wait a little Definitely needs costumer service training...
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October 2020 by Kay E.
Shopped today with my daughter . Used the same cart since we did not have too many items . Checked my part out and paid . Then she did the same for her items . The lady that worked at the self check out rushed over and questioned why we didn't pay a pack of water. I failed to hear the worker questioning if we paid separate . Showed her my receipt which showed the paid water . Applause , she did her job yet absolutely failed to be friendly and had the nerve to rather say " Well I asked you if you are paying separate " turned around and made a snooty face . This is not the first time I experience rude behavior at check out . I will take my little approximately $ 600 plus a month that I leave at this store now to a competitor that understands the value of being friendly . Really don't understand why Walmart seems to fail in training their people as majority of Walmart's seem to lack good customer service and a sincere friendliness .
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July 2020 by David H.
Idiot manager got all doors locked to Demond entrance so you cannot get to the redbox to get the movie you already reserved and paid for
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July 2020 by Omar Z.
I really enjoy shopping at this Walmart because of the kind and caring employees. I wanted to wait on this review but it has been long enough and this places deserves a good review. I come here often and I have never encountered an employee who was disrespectful or rude. I'm not saying they don't exist and maybe I just have yet to encounter one. I mean yes this is a Walmart but for this neighborhood Walmart I have to give them an A for cleanliness. From having organized shelves and stocked up pretty much on everything I like to snack on, I love this place for the convenience. It's really a one stop shop for me and I can typically get stuff quick in and out. It is not yet too crowded but you can encounter the occasional rude shopper and that happens from time to time. I just go about my business and get on with my list because who needs drama at a Walmart? Whoever picked these employees should definitely be promoted because they are all great people. I have been coming here for over a year and ditched my go to Kroger and Aldi for this place. During the pandemic they have made it their jobs to take care of us and for that I wish the best for the employees who work the pickup section. They go above and beyond to ensure social distancing, small talk, and most importantly that you were satisfied with your order and all substituted items. I didn't think I would ever say this but Good Job team!!!
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April 2020 by Dennis R.
Why is it that all Walmart gas stations do not have any paper towels at the pumps. This should be a must with covid -19. This is a big management problem
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March 2020 by Jess G.
I come here frequently. Tonight my boyfriend and I literally watched an employee purchase $30 worth of hand sanitizer straight from the boxes that wasn't even put out onto the floor. He asked her if there was more and she said "Maybe in the back of you go look." He asked her "Oh so employees get first grabs huh?" And she smiled and said yeah. Completely unacceptable behavior from an employee in full uniform. While there is a shortage of hand sanitizer due to the outbreak currently occurring - you would think upper management would have better control and a limit on amounts purchased like other retailers.
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December 2019 by Haven T.
Everything in this Walmart was good everything was well stocked and I found everything I needed but the problem was and check out when I was about to start paying blonde boy with glasses got real close to me where he can actually see my pin and it made me uncomfortable as I look at him he backed off but it made really uncomfortable. Update: I still go cause it's the only Walmart close by, and I noticed that I never have problems unless the same boy is working self checkout, today I went and I see him working and I just thought maybe it's gonna be different, but nope. I was checking out and was just the self checkout next to me playing d**** fixing the bags over and over again, once I finished paying he left, like wtf is that. The Walmart is great, this one employee isn't.
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December 2019 by Liza K.
This is the grocery store I wish was next to us. While my husband is ticked off about the way they bag things, but deals with food that goes bad from Aldi--I think this place deserves a second chance. And I've given it to them and honestly, I rather be shopping here than Aldi or the Walmart in Stafford, because it's nicer, cleaner, quieter, and you get what you need. Food quality is always high. I will say it won't have EVERYTHING that you would expect from a regular Wal-Mart or the craziness of specialized foods like an HEB, but it's well worth it. They have nice little areas to get coffee and milkshakes. I think the places with the least variety are the hygiene/beauty/med aisle. If you really need a specific brand go to your Target or preferred HEB. I think of this place as a nice luxe grocery store minus all the frills. It's pretty much a minimalist's dream as it's large enough to have everything you actually need, clean enough to be pretty and keep you coming back, but simplified enough that you're not buying garlic from the Persian region of the world, because a chick convinced you a $14 garlic container is worth it after feeding you a sample when you were hungry. I'm definitely gonna make more of an effort to come back to this store.
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August 2019 by Jeide E.
Never in my life have I been called a liar by one of their employees. Literally got my receipt snatched from my hand
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June 2019 by Lauren H.
This Walmart is TRASH! The produce is absolutely AWFUL just go to HEB. Dont waste your money here!