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July 2025 by Rodney Brown
Im a member going on 8yrs
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June 2025 by TCM Auto Sales, LLC
6/30/2025
I have been with Navy Federal for 15yrs and service has been great for the most part. However, I have been trying to open an estate account to deposit funds and it has been 3 weeks with no success. I have make 3 visits to office(staff has been nice, but no resolution), 4 calls to service line, 4 online messages.
This is not the normal so not sure 🤔 why the delays. Again, my experience has been great with NFCU and would like to be able to update this review.
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June 2025 by Drea Pitts
The staff is always friendly and helpful.
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May 2025 by Q Lu
They are very good
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May 2025 by D Hermosa
I always have had a good service at this location, no complaints whatsoever. I do banking with Bank of America and whenever I visit which is very seldom, always have to Waite for over 30 minutes , here at this NF location.. never have had any complaints. Keep your good service.🙏❤️👍
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March 2025 by PD St. James
Always professional and friendly.
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March 2025 by Abdul Moriam
Fantastic services
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January 2025 by R N
Had very bad experiance recently. The CS who is supposed to help is not knowledgable at all, felt very uncomfortable with his behaviour. Asked for further assistance WITH A MANAGER, unfortunately no better service provided. Moreover staff tend to access customers accounts without authorisation BE AWARE. Sent an email to the Head Office on this asking for explanation and policies, STILL WAITING RESPONCE. Will esclate this issue to concerned authorities if needed.
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December 2024 by chrstina aggison
No sense of urgency for customers. Line was all the way to the end of the store. Only 1 teller working. Unacceptable.
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July 2024 by linda starks
They're always so friendly,and nice and clean inside.
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June 2024 by BloomsOfTexas
Never a pleasant experience. Unfriendly service. Never see a smile or receive a warm greeting. When I asked for something at the branch, I was redirected so the next day I called the service number asking for what I needed and they said I just needed to go into a branch for it. I was just there the day before. Why didn't they help me?
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May 2024 by Magic Mike
Been w them for atleast 10yrs thanks to my lil brother retiring as a chief. The staff here are much nicer than the meyerland location and notarized documents are free. Thank you kindly!
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April 2024 by Arledra Winfield
I love the top notch customer service
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March 2024 by Max M.
They were perfect, everything was great and loved the online banking platform. It was very easy to use and very intuitive. You could arrange the accounts in order and name them. You could also easily transfer money from one account to another: Choose From then Choose To, it was that simple. Then recently they destroyed the online banking website. All the accounts got out of order and they took away the function to put them back they way you needed it. They only way to fix the issue was to swap the names of two of my accounts, swap my direct deposit accounts, swap my mortgage draft accounts, swap everything between these two accounts, I'm still in the process of swapping everything. Because of this mess, I now also require to have debit cards for the account that I use to use to be for my mortgage that I now have to use for my daily spending. They promised me they would send it FedEx and that I would have it today. Today is over and it did not come so I called them. They just told me they sent it regular mail and should have it in 5-10 more days. So I have no access to my funds until another week. On top of all this mess they caused. Trying to transfer money on the new online banking is also a total mess, if you can even figure it out. It took me about 10 minutes to figure it out then I ended up doing it backwards. Before the change you simply had a transfer button, choose the from account then the to account and hit the submit button and you're done. Now you have to find Move Money then choose either start transaction of manage accounts, try them both one of them should work, then choose the account the money is going to, not the one it is coming from and so on, which is so backwards. I had Discover bank and Wells Fargo before moving everything here, now I am in desperate need to find a bank with a good online banking platform. I absolutely HATE this place now...
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February 2024 by Steve Garrison
Teller service is terrible
