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March 2025 by Rollin Astra
Based on its stellar reviews, I chose New Era Carpet, Tile, and Stone to steam clean my carpet, clean and seal ceramic floor tile, and clean the upholstery on a lounge chair. Once Charles had finished the work, I understood why scores of people like me gave New Era five-star reviews. Charles is always the pro, holding himself to a very high standard. To say that he is detail-conscious would be an understatement. Charles is cordial, conscientious, and happy to answer questions. Before he left, he offered tips on extending the life of my carpet and tile. This was my first experience with New Era Carpet, Tile, and Stone, but it won’t be my last. Working with Charles was a pleasure. For those reasons and others, I heartily recommend New Era for your consideration.
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March 2025 by Andrew Haley
After speaking with several carpet cleaning companies, I found New Era and decided to give them a try based on their reviews. I had previously used Clean as a Whistle without any issues, but I was also looking for a company that could handle carpet repairs, which New Era advertised.
What stood out the most was the direct communication with the owner, Charles. Unlike some of the big-box carpet cleaning companies, New Era had the flexibility to make adjustments on-site, tailor their approach as needed, and bill accordingly. Charles worked efficiently, was highly communicative, and offered fair pricing.
New Era knocked it out of the park! I’ll definitely continue using Charles and his team for the foreseeable future. Highly recommend!
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March 2025 by lesley Galloway
I contacted Charles and was pleasantly surprised at his courteous manner and ability to for me in the same week. Floors look amazing and he did a tidy job for us. Highly recommend for any floor cleaning.
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February 2025 by Cindy C
Had a great experience with Charles and New Era Steam Cleaning. Very responsive and caring for our home. He was able to fit us in on short notice and treated my family as his own. I set up a cleaning for my parents and they were very pleased.
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December 2024 by Jennifer Kresta
The service was great. Very professional, conscientious, everything turned out great!
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November 2024 by Sunil Ali
Personalized service. We had a slight water damage remediation done Charles was very thorough in ensuring everything was properly dried and cleaned to eliminate any adverse issues .
Additionally, we had all our carpet and rugs steam cleaned as well as upholstery and tiles. Our nearly 10 year furniture looks new with almost all stains removed. Our tile and grout looks brand new.
Charles is an honest stand up guy. We'll be working with him again in the future.
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November 2024 by Michael Mayfield
Had new era steam clean come out to seal and polish my granite countertops at my house came out awesome will never use anybody else for any kind of cleaning I may need at my house moving forward
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November 2024 by Viraj B
Charles and Mike were great. The owner helped me get a good deal for stretching and cleaning my carpet, and did a great job.
Will keep in mind for future too
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August 2024 by Philip Francis
Charles was courteous, professional and did a great job on our heavily stained carpets. I recommend New Era to everyone.
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August 2024 by Stephanie Leggett
Wow. Hard to find excellent results AND customer service these days, but Charles brought it!! I have 15 year old carpet that looks brand new now!
I’m impressed that he responded so quickly, and was thorough in his communications. Professional and experienced. Keeping his number for sure!
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August 2024 by Vijaya Tammareddi
Excellent work
Easy to work with & very civilized & honest person
I wouldn’t look for diff one for me.
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August 2024 by Nancy Kinzer
Charles is fabulous!! Great work and amazing customer service. Very easy to deal with- easy to make an appointment and he was here when he said he would be. Highly recommend.
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August 2024 by Patty De La Garza
New Era did a fantastic job with our carpets and rugs. We had pet stains and terrible pet odor, especially after the storms. Our dog is terrified of storms, and it showed in our soiled carpets. Not to mention a kitten who went a little mental and marked her territory across the living room carpet! All the stains are gone and there is huge improvement with the odor! Overall better than expected and as for pet odors it’s is as good as it can get with any house that has a couple of pets in the house! He was quick, professional, and thorough! We will definitely use him again!
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July 2024 by Patty D.
New Era did a fantastic job with our carpets and rugs. We had pet stains and odor, especially after the storms. Our dog is terrified of storms, and it showed in our soiled carpets. Not to mention a kitten who went a little mental and marked her territory across the living room carpet! All the stains are gone and there is an huge improvement with the odor! Better than expected and as for pet odors it's is as good as it can get with any house that has a couple of pets in the house! He was quick, professional, and thorough! We will definitely use him again!
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July 2024 by Mike Heinzman
Charles did a great job on my carpet. He is honest, knowledgeable and a man of character. I highly recommend his service and I am happy to know I will never need to look for another carpet cleaner.
