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June 2025 by erika Trev
Worst place to bring your vehicle poor service all around they don't fix anything and they just take your money management is awful and unprofessional
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June 2025 by Jesse Pineda
They were real quick and efficient with my car
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June 2025 by Loi La
Excellent service
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June 2025 by Jose Urrutia
Excellent service, friendly people
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June 2025 by Robert McFarland
Great customer service and took them no time to get me out of there.
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June 2025 by Jaafar Carter
Very honest and down the Earth company. I will be back for more business. I also will tell all my friends
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June 2025 by Robert Sullivan
Professional ... got the job done very quickly.
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June 2025 by androidsys1
This was an excellent and prompt service.
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July 2024 by Edwin
Ok place
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July 2024 by KeyAsia Minor
My boyfriend got towed there this morning and was gonna get new tires and rims for his car. He ended up also getting his brakes done which was already a lil over $800. I’m not sure who but a manager who was working on his car went up to him and told him something about his waterline to which my boyfriend asked what that would put him at total wise and it was over $1000 so my boyfriend proceeded to say no thanks just the tires rims and brakes. The mechanic proceeded to replace the water line which was fine might I add and was gonna be don’t at a later date, anyway he proceeded to replace it without consent pushing the total a lil over $1050. Pep boys sugar land will charge you for replacing thing that you verbally turned down. My boyfriend has never been through this before so he left fuming bc it took all his paycheck which we needed bc we have bills like everybody else.
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June 2024 by Gracie Lorber
Excellent service. Tyron makes sure you’re satisfy with the service you need. Everybody very polite and respectful. Even tho had to drive two hours from Lake Jackson it was definitely worth it. Highly recommend this place. Thank you so much Mr. Tyron.
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June 2024 by Rachel Runnels
This particular Pep Boys has exceptional service and very kind and informative customer service representatives. This is where I take all my family's cars.
Thanks Guys- Y'all are the BEST!!
Mr. Tyrone is the best!
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June 2024 by Dewayne Lenor
My experience was very professional. The front desk person was very educational and knowledgeable and tires! Mr. Tyrone was the friendliest and most professional informant I ever had! He kept me posted about everything going on with my automobile, the 71-year-old mechanic ??? is a seasoned vet and I will always visit this place when I need work done to my automobile
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June 2024 by Rick Pittman
Don’t bother to make an appointment.
I made the appointment and was giving the option to wait in store.
When I arrived at my appointment time was not honored, and they attempted to pressure me in to leaving the car by saying it would take til closing time to complete my oil change.
During my wait at least FOUR other people called to request appointments for things. The answer is ‘bring is in the next morning and drop it off, we already have cars ahead of you’
EDIT: Now Pepboys social wants to get involved. I tried contacting the 800 number and the wait was 1hour, 55 min. I also sent an email. Seems like you only care now that you got called out.
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June 2024 by Ellioet Williams
Thanks to Tyrone. Everything went well and complete and it didn’t take all day.
