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January 2024 by Sherman O.
This is clean, organized and fully stocked Home Depot. The staff that I ran into were helpful and friendly. The parking lot had apple space.
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December 2023 by Trinity H.
Excellent customer service! They were the only location that had the light stakes we've been looking for for 2 days! Everyone was very kind and courteous from the moment I walked in!
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October 2023 by Jennifer S.
Customer service here is excellent! Jose Hardware really helped me out today :), I strongly recommend this place!!
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November 2022 by Elsa C.
Ok, do my new upright freezer finally was delivered. And now I have a freezer and can start preparing for the holidays. All went well with the delivery the 2 men that made the delivery were well mannered and hauled away the old freezer, I believe I paid extra to have that done but it was a small fee compared to if husband and I hauled it somewhere to dispose of it. Also I called Home Depot back after the delivery and I got a credit on my CC of 15%...because of all my delays!
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September 2022 by Geoff H.
I needed some supplies to have a room tiled. i realized, with a bad back, I shouldn't be lifting them. Almost immediately, a person in that department loaded everything I needed onto a skid. When I went to checkout, I explained my situation. By the time I moved my truck, my supplies were waiting for me. DeWayne loaded my truck for me and even refused a tip. He said it was his pleasure to do it for me.Great customer service!!
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July 2022 by Ibeth V.
Went in specifically looking for an outdoor umbrella. Once I spotted one I was interested in I asked for help Trying to locate. The first woman who helped found it easier to Help me behind the computer and just browse the Home Depot website for an umbrella. I could've done that from the comfort of my own home. I figured I would ask a second employee help me locate the umbrella and check inventory. Well I did. And he (Ernesto) not only gave me the information to find it online but he also was able to locate it in his store. And honestly I don't even think this was the department he was working. All this to say he went above and beyond for a customer (me). It's hard to find people like Ernesto which was not only was super helpful but also super friendly and professional. Thank you Ernesto! I will visit this store again because of your service !
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July 2022 by Tara M.
Avoid ordering appliances from Home Depot especially online and at the Sugar Land, TX location at 15505 Sw Fwy Sugar Land, TX 77478. On June 25, 2022, I ordered a cooktop online and decided I wanted gas instead of electric. I attempted to return the cooktop at the Home Depot in Sugar Land on July 1, 2022 the same day it was delivered. The supervisor initially refused to take the item and said I needed to have it picked up at my home. The online customer service rep on the phone had to persuade the store to take the item back, and the store manager had to be called. I was told the refund would return to my card. This never happened. I have been calling 1-800 numbers for over two weeks. Finally, today on July 19, 2022, I was told that the store should have given me my refund that same day when I returned the cook top, and IT fixed the issue on their end today. I was also told the refund could take up to another 10 business days and to still call the store tomorrow when the store manager is in just in case. So, I will still have to continue calling around until I receive my money back. This means the entire process could take over a month to get my money back from start to finish.I highly recommend NEVER, EVER ordering appliances from this store as the store employees and customer service reps are incompetent and uninformed. This entire process has been stressful and a waste of my time. I purchased a cooktop, oven, built-in microwave, trim kit, and hood. I regret dealing with Home Depot and giving them my business. They are definitely not equipped to deal with online sales and the in-store experience is poor as well.I ended up finding the cook top I needed at Amazon for $200 cheaper, and it was delivered right away with no hassle and no problems. I wish I would have ordered everything from Amazon which would have saved me from this nightmare. Going forward, I will check with Amazon first before going to Lowe's. Home Depot is just to too low end if you want good customer service and to get your money's worth.I only gave one star because there is not an option to give zero stars. I will be posting this review on multiple sites to prevent others from suffering the same fate with which I have the misfortune of dealing.
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January 2022 by Christopher Anderson
I absolutely love Home Depot. I love the people, the selection, the customer service & their professionalism.
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January 2022 by Cameron Meunier
Extremely horrible customer service only one person in lumber department that can cut wood spoke to manager he told me only 1 person in the entire store can cut wood asked what happens if that person is out for the day he told me just called another employee in to work. Super unprofessional.
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October 2021 by Danny L.
I feel as the more I learn about DIYs and home improvement, the more I notice how much this particular store lacks in inventory and variety. I just can't seem to ever find what I need unless it's very basic like a 2x4 wood, gardening soil, or piping. The past few times I visited, I ended up having to drive to Lowes to find what I need. Items include certain types of electrical boxes or irrigation adapters.What irks me the most is that if I ask for where an item is, I generally just get an annoyed gesture and then a simple finger pointing at a general direction without even stopping what they are doing. Or, someone guessing a shelf number which leads me to nothing. It's seriously a night and day difference from the staff at the local Lowes.I'll still come here for basic stuff that I know exists there because of their convenient location. There are some nice and friendly staff time to time as well too.
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May 2021 by Charles H.
Good selections of products and easy to find. I shop at Lowes all the time flipping homes. However bcos there was sale on mulch I came here. I'm so glad I did. The service provided was simply awesome. Special shout out to Phyllis Stephenson. She is Godsend. Very knowledgeable, helpful, polite and patient. She is an invaluable asset to Home Depot.