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April 2024 by Carlos Diaz
Brenda was great, she made everything easy for me.
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April 2024 by t. martin
Keith carelessly misentered my money order amount, which I immediately caught. He assured me Michael (District Mngr. ) would contact me since he couldn't do a credit adjustment. I even contacted Brenda (Property Mngr.), but she was totally indifferent and offered no escalation assistance. I decided to move despite being a long-term customer (Storage Choice) to avoid the upcoming month's drastic $70.00-rate increase after Public Storage purchased the location. On my check out date I took pictures of my vacated unit (to document no trash was left behind) since Brandon said a walk-through wasn't necessary. Before leaving I finally spoke to Michael who politely assured me that I would receive a refund by mail for the payment error. It's been over 3 months and I still haven't received it. I tried calling/texting Michael but he hasn't responded.
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April 2024 by Connie Claros
Brenda Landry is a super star for taking care of my storage needs on the spot! Keep it up!
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March 2024 by Terri Jefferson
Been a stressful last couple of days and today had to go in and handle some business with the storage. When I walked in Ms. Dawn was very nice in welcoming me and asking me how she could help me today. She was able to handle my inquires very efficiently and quickly! This made my day and made this part of life “life-in” a lot easier.
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March 2024 by Hassan Taylor
Joyce is the nicest person & is super helpful. The property is very secure & safe. I would definitely recommend them for any storage needs.
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March 2024 by M
Brenda was Awesome. She made the process so simple
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February 2024 by Marquis Harris
Brenda was the best great service !!!!!!
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February 2024 by Peter Jacob
Slightly over a year ago I left a Public Storage facility because the rental rate became too burdensome. I relocated my "stuff" to Simply Storage on US 90A in Sugar Land, TX. Simply Storage had reasonable rates and I lowered my monthly expense by over $60.00 per month. Well in November Public Storage acquired Simply Storage and in December I received a notice that my monthly rental rate was increasing from $165.00 per month to $217.00 per month or an increase of 31%. I attempeted to appeal the rate increase and was told there was nothing corporate could do as to lowering the increase. Needless to say I have moved my "stuff" to AC Self Storage in Missouri City and reduced my rent by $30.00 per month. Public Storage is a REIT and all they care about is the bottom line. They have no concern for customer loyalty. I would caution anyone who decides to lease from Public Storage to shop around as Public Storage always has the highest rental rates and increases the rent every 6 months. I am a dissatisfied former never again customer.
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January 2024 by Rafael Barreto
Brenda was very helpful and patient
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January 2024 by Schofield Hinkston
I have been dealing with Public Storage for a while but I have to tilt my hat to Mrs Shabino over at Eldridge Rd public storage in Sugar Land she has the best customer service I have experienced if they had 10 stars I will request more because she definitely deserves it, she is so kind and respectful to every customer I seen her work with.. I rate her alone at 20 stars she is the best.. Thanks Mrs Shabino
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December 2023 by Lisan Lie
I like Brenda. She is a very nice lady. She helped me.
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September 2023 by kemills79
Fantastic service, and on a holiday - Keith is great! A+++++
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August 2023 by Marta Macias
Keith had great customer service
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August 2023 by Twisted Conversations
Really went above and beyond to help with move in. Great facility
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July 2023 by Melinda Kyles
Brenda help me with my intro process to my storage unit I appreciate her help it was smooth and easyThank you !
