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April 2024 by Cheryl Ann Kellner
The drive thru ATM 85% of the time does not accept deposits. I have banked at TDECU for over 20 years. And recently I have thought about switching banks. I work 7am until 5:30 I have to use ATM most of the time for my banking can't you guys fix your drive thru ATM so it's consistently reliable, I feel this is a reasonable request for your customers. Other locations are out of my way. PLEASE FIX YOUR EQUIPMENT.
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April 2024 by Adam Devine
Quick drive thru deposit. ATM wasn't accepting cash
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March 2024 by Madison Keeland
We used TDECU Mortgage for the purchase of our new home and let me just say, they are GREAT!! Evelyn helped us from start to finish. She got us pre-approved and helped us through closing day! She is a rockstar! Our title company even said how easy it was to work with TDECU. Highly recommend using them for your lender!
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December 2023 by JL Green
Been banking with TDECU for 10 years. Typically, the service in the brick and mortar branches are great. The only issues I have had with the company is their 1-800 call center service and more recently their website. I haven't had to deal with the call center that much until recently so I have looked past the poor service received from the call center when I did interact with them. The call center customer service reps (CSR) are often difficult to deal with and seem incapable of getting off their scripts to deal with the actual problem you called about.Recently, I have been having issues with their website since they forced us to stop using customer numbers to log in and instead use a user name. The website has repeatedly not recognized my user name. I go through the whole process of logging in, get the message my user name is not recognized, and retrieve my user name from the website only to get the user name I attempted to log in with in the first place. I reset the password thinking that is the issue. No dice. I empty the browser cache, reboot the computer--still can't log in and for my efforts my account gets locked.I called the service center and after a long wait on hold, the CSR told me to do all that a second time. When it didn't work, the CSR decided it was time to put a ticket into IT. She said that they would look at my account and contact me. Days go by. Because the account is locked, I can't access my money. Not even through the app. I go back after several days and try to log in--I am to gain access again. I thought would have been nice to get a call but ok, problem solved.Until maybe a month later and the same thing starts happening. So I call the service center. I explain the situation and the CSR goes I can't help you, I have to transfer you. 45 mins later--a second CSR comes on and of course, there are no notes from my previous conversation with the first CSR. I re-explain everything.The second CSR kept insisting I wasn't enrolled in online banking. I told her I was and that I could still access my account via the app just not the website (I stopped attempts to log in so this time the account wasn't locked on the app). I told her all she needed to do was look at what IT did maybe a month back or just put a ticket into IT for me. She refused. She then said I needed to change my user name. I thought I wasn't enrolled? Well then she said I had been but needed to re-enroll. Ok, but the app is still recognizing the user name. The issue is something with the website or how my computer is interacting with it. She again refused to engage IT. I said I wasn't changing my user name, please contact IT. She then said I could step into a branch and hung up on me.Went to the branch in Sugar Land. They agreed I had not been unenrolled from digital banking. They had no idea why she would have thought I had been, but mentioned they had been seeing issues with online access for other customers. We repeatedly tried to gain access to my account online. Even their automated calls where you get a code to prove who you are to the website wasn't working. It would call and ask me to confirm who I was by pushing 1. Their system never recognized I was pushing 1, so I couldn't get the code. Eventually, we restored my online access but the issue as to what is causing the problem still hasn't been addressed.The rudeness and incompetence of the call center CSR aside, in the end, it doesn't matter how good the service at the branches is if the bank doesn't address the issues with customers losing access to their funds.
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December 2023 by Sassy Gal
Day before a major Holiday at lunch time and only 1 teller working the window and inside! I dislike this location. Other workers sitting in the office with no customers just chillin
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July 2023 by jASON RAMSLAND
I had a issue at another TDECU branch and was unsuccessful in getting it resolved. I came to the sugar land location and i met Aisha the Manager and with the help of her banker tyre they both resolved my issue with quickness. This is what banking should be. They made me feel like they cared about my experience and listened to me. Thank you Aisha and the Sugar Land Branch Team! If you are looking for a Banker that will listen to your wants and needs and be patient with you and show they care for your wants and needs come to this location!
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May 2023 by Rusty B
TDECU is not there for loyal customers especially when in need. And Flower is VERY slow to respond, if she responds at all. Avoid this entire credit union. They once were good but quality has taken a nose dive in the last several years.
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April 2023 by Gunjan Shukla
It's interesting,I have a checking and savings account since 2019. I added my spouse as joint holder for both accounts as well. I want to add my spouse for a safebox also. We been to hwy 6 branch. Ryan was there He Was Helping us. Then after ryan ask my spouse's ID. We presented alien registration card. Then he denied and said I need passport. I said it is valid uscIs government issued Id. He said no I need passport. I said when I add my spouse in accounts I represented just the same Id that I provided right now. After that ryan gave me a checklist for the documents that is required to add any person to safe box. I pulled him see in the list, there is the fourth number or the fifth number was Alien registration card is valid as Id. Still he was refusing then he called his manager. He came I showed him too. He agreed, That I was right and he said that he gonna consider this id. And then ryan go outside to help and to give service to another customer and we have to wait. It was really stressful and the funny thing is That to add a person for the safe box who is already registered on my both accounts, It takes one hour forty five minutes even though I do have my appointment. Highly unprofessional mister ryan. It feels like we are fools and we don't know anything about bank procedures.
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October 2022 by Luke Lucchesi
Being one of the largest credit unions in Texas, I’m a proud member of TDECU which partnered with UH (go Coogs!). They have a great variety of products with great rates. Check them out!
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September 2022 by Ding Cheng
I just want to write this review to thanks for their partner specialist Flor Arellano. She is super professional, efficient and patient. Really appreciate the time work with her and TDECU.
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August 2022 by Ibukun Folorunsho
Everyone is always ready to help here, great branch, great people but Breana stands out for me
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July 2022 by BluetifulOne A.
This review is solely based on my experience in the branches. There are NEVER enough tellers in any location to help. As I write this review, I have been in line 10+ minutes, a car has arrived in the drive thru, there are people in line behind me and people are waiting in the lobby. She was actually going to make me wait to help someone who had just walked in. Drive thru is still sitting. Unorganized and understaffed. Such a pity.
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July 2022 by 04 Huddle
I’ve been a TDECU customer for 21 years and have watched it steadily go down hill. They got too big too fast. Customer service is horrible, not only on the phone but in person as well. This brick and mortar branch is no different. Why ask me to make an appointment if you do not keep the appointment time?
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July 2022 by Raphael Dent
Thank you to the entire TDECU team and branches across the city. Especially, Trent Wayne, Joe Ramirez, Christopher Soriano, and Trena Ammons. TDECU is the epitome of relationship banking and will always be my first stop for any of my banking needs. Every visit, every encounter put me in a better position than when I came. TDECU far outshines the others!!!
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May 2022 by Elle “Baby” Ea
Examples of how reactive customers may have to sometimes be after a decade with an institution that constantly ignores customers and doesn't have a chain of command. This has brewed over the years due to not getting any service. See below:There's typically no accountability, valid contact information, and often a disconnect between the business and loan department and the member care team. I imagine that is how the title, Member Care Specialist was birthed. Some team members at TDECU respond and others care more about working from home walking pets, raising kids, and doing other things. What is the chain of command when constant failures have added up between the business department and loyal customers? The contact numbers, (979) 238-8***, and the mobile numbers aren't aiding in getting into contact. A past failed email hadn't helped with getting into contact with this department. The email was invalid. Also, the in-house branch representatives have run into trouble reaching business specialists as well. It seemed to start when the business department branched out from being housed in the physical centers. I initially attempted to join the business account side of things with TDECU in 2020. I couldn't get any customer service from the business department. I couldn't even name a representative, email address, contact number, ombudsman, supervisor, or any other details associated with the said department. They're rather negligent. However, in maybe January 2022, some random TDECU business staff reached out to me. I am unsure of what the random inquiry was about when the time had passed by two years. Now, I am attempting to make contact with the department for a different reason. They're still rather negligent.What are the business department's working hours, expected phone etiquette, supervisory chain, and protocol for working remotely with customers?Also, if the responding member doesn't know, who do you know that does know? What's their name and extension? Forward this to them instead of being careless in the responses. You're employed because people have financial needs. The job didn't knock on anyone's door.Most members swear that they cannot give out the business contacts' numbers, emails, and all of the typical information usually found on websites, business cards, brochures, and other advertisement. I learned from an untrained staff that she was coached about not making the mistake of doing that again. What is the reason the business associates are able to hide? They may need a better training module. They should be required to keep their phones on during the day for whatever their working hours are, esp assuming the working hours are 8am-5:00 PM. If I was the tellers and other bankers, I would want to work in business. They get to get paid to ignore folk.
